Albion Windows and Conservatories Limited Reviews 

234
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff, pointing out that the team provides clear guidance from the initial enquiry without any pressure. Many consumers highlight the outstanding quality of the products and mention that the installation process is exceptionally efficient, clean, and professional from start to finish. However, some people mentioned experiencing minor initial problems along the way, such as a few broken panes, spray foam cleanup issues, or slight defects with glass units. Nevertheless, reviewers consistently noted that these minor inconveniences were handled and resolved very promptly by the dedicated support team.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting that the fitters are... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the high standard of... See more

Product

Customers had positive experiences with product, expressing immense satisfaction with outstanding goods like... See more

Customer service

Consumers find customer service to be positive, highlighting excellent communication and helpful guidance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paul made the measuring/spec setting and quoting accurate and without pressure. Visiting to see the real thing in the shop was definitely worthwhile to settle any questions/doubts. John Fredericks Bri... See more

Company replied

Rated 5 out of 5 stars

We have used Albion windows several times in recent years . They are local to us which we like to use if we can. Excellent service from the first enquiry/ measuring and fitting of French doors this... See more

Company replied

Rated 5 out of 5 stars

We have been using Albion Windows for 30years and they have never disappointed. The products are of a very high quality for a very competitive price. We have received many compliments on our new fr... See more

Company replied

Rated 5 out of 5 stars

What a great company from beginning, to the door being fitted was a pleasure. There was no pressure on purchasing etc, saw at the show room exactly what we were getting. The quality of the goods w... See more

Company replied


Company details

  1. Double Glazing Installer

Written by the company

Albion Windows are a trusted family run business, trading for over 30 years, incorporated as a Limited company in 1996, having celebrated 25 years in 2021. Founder members of FENSA in 2002, endorsed by Which? Trusted Traders in 2017 and proud GGF group members. Operating across Bromley, Croydon, South London, Kent and Surrey we offer a wide range of double-glazing windows, doors and conservatories including casement and sash windows, bi-fold and composite doors in high quality Upvc, aluminium and wood.


Contact info

4.9

Excellent

TrustScore 5 out of 5

234 reviews

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4.9

All reviews

(234)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simply the best door/window company I've ever used.

What an excellent, professional, caring company from start to finish and beyond.
Ordering was super easy (with a decent cost compared to some other 'in your face online companies). Surveyor came to get exact measurements. Installation was quick and clean. Then, after a panic yesterday (first time of using the key after going out) and having trouble getting the door open (my failing not theirs) I recieved supportive
advice and reassurance when I rang. I couldn't ask for a better service. I HIGHLY recommend Albion for doors and windows. Thank you Paul, Keith, Ricky, Mick and the office staff 👏🏻🌟👏🏻🌟👏🏻

15 April 2025
Albion Windows and Conservatories Limited logo

Reply from Albion Windows and Conservatories Limited

Thank you for such a fabulous, personal review. I will pass on your comments to everyone.

Rated 5 out of 5 stars

Bay window replacement

Great team of guys who put my windows in , polite, respectful,friendly and hard working and cleaned up after them . Windows look great

26 March 2025
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Reply from Albion Windows and Conservatories Limited

That is good to hear. Thank you for reviewing.

Rated 5 out of 5 stars

Good helpful service with a good…

Good helpful service with a good product that was fitted quickly
Very happy with the windows
I would buy from Albion again

25 March 2025
Albion Windows and Conservatories Limited logo

Reply from Albion Windows and Conservatories Limited

Thank you for reviewing. We hope to help again in the future.

Rated 5 out of 5 stars

New folding doors installed It was a pleasure having the team…

It was a pleasure having the team installing the new folding doors after taking out the old patio doors,they were very professional and new exactly what they were doing and left the workplace spick and span.

20 March 2025
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Reply from Albion Windows and Conservatories Limited

Thank you for sharing your experience. We really appreciate it.

Rated 5 out of 5 stars

Great team and service

Great team and service, thank you! Will be in touch for more home improvements

11 March 2025
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Reply from Albion Windows and Conservatories Limited

Thank you. We look forward to being of service to you again.

Rated 5 out of 5 stars

friendly staff

friendly staff, competitive quote, very good customer care

11 March 2025
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Reply from Albion Windows and Conservatories Limited

Thank you. We are glad you’re pleased with all aspects.

Rated 5 out of 5 stars

Great local company to deal with from…

Great local company to deal with from start to finish, no hard sell, honest advice, skilled and careful workmanship by the fitters who really went the extra mile and all at a very competitive price. Highly recommended

3 March 2025
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Reply from Albion Windows and Conservatories Limited

We are happy to receive such a great rating, thank you.

Rated 5 out of 5 stars

Excellent work done

Excellent work done, real attention to detail and very clean and tidy workmen.

28 February 2025
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Reply from Albion Windows and Conservatories Limited

Thank you for sharing your experience.

Rated 5 out of 5 stars

New Lantern Roof and Window, Great Job!

We have used Albion Windows before, many years ago in our previous home 30 years ago, those windows are still going strong.This time we called upon them to supply and fit a new glass lantern roof for our kitchen and a new kitchen window. The price was reasonable, they were fitted well and the fitters were really nice and skillfull. Perfect, everybody from the owner to all the staff were very helpful. Thank you and we will come back to you when we need to replace the other windows in our home next year.

27 February 2025
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Reply from Albion Windows and Conservatories Limited

That is good to hear! To quote a previous customer, it is testament to the quality. Thank you for returning to us and for such a lovely review.

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish with our new windows. We have already used Albion for our front door & bi-fold doors, so didn’t want to use anyone else

21 February 2025
Albion Windows and Conservatories Limited logo

Reply from Albion Windows and Conservatories Limited

Thank you so much for returning to us and for reviewing.

Rated 5 out of 5 stars

Extremely happy customer 😁

Albion installed windows at the family home over 25 years ago and windows still good today so testament to the quality. No brainer to go with Albion again and have been impressed from start to finish! The whole process from emailing photos for quote, measuring up to install was seamless. Fitters hard-working, professional and left the house clean and tidy afterwards. All telephone and email communication/queries were responded to promptly. Extremely happy with the new windows and fascia! Really good company to deal with and my sister has already had her home measured up for new windows and porch. Highly recommend and keep up the great work 👍

19 February 2025
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Reply from Albion Windows and Conservatories Limited

Thank you for your continued support and for taking the time to write such a fabulous review.

Rated 5 out of 5 stars

Great quality

Great quality, great service. Hardworking installers, focus on quality finish. Cleaned up all the way through and extremely polite. Even fantastic with the dog.

14 February 2025
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Reply from Albion Windows and Conservatories Limited

Thank you so much for this great review. It's good to hear we are dog-friendly too!

Rated 5 out of 5 stars

complete double-glazing installation for first-floor flat

To deal with horrendous condensation, we needed double-glazing installed for the entire flat, including some massive old bay windows. Of the five companies we contacted for quotes, four were no-hopers. But from first contact to completion, Albion demonstrated why they have such brilliant reviews.

Steve Warren gave an unhurried detailed first inspection. His experience and expertise was clear and his quote was exactly what we paid.

Surveyor Keith Ott ironed out all the technical specs, explaining options and limitations and working to get as close to our vision as possible.

Luke and his team of fitters were a delight. Worked really hard, dealt with some unforeseen obstacles and left the place spotless. The windows look fantastic. And no more condensation. Thank you Albion.

13 February 2025
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Reply from Albion Windows and Conservatories Limited

We're grateful you took the time to share your experience and for the personal endorsements

Rated 5 out of 5 stars

All very efficient from start to finish…

All very efficient from start to finish and staff very pleasant to deal with, especially the two window fitters who did an excellent job and were most considerate! Thank you!

27 January 2025
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Reply from Albion Windows and Conservatories Limited

We really appreciate your review. I will pass on your comments to the guys.

Rated 5 out of 5 stars

Windows and Facia

Had new double glazed windows. Lads were great, installed the windows and facia on roof with no fuss and cleared up afterwards. Very very pleased with the windows and all the work they did. Would 100pct recommend this company.

29 January 2025
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Reply from Albion Windows and Conservatories Limited

Thank you so much for sharing your experience.

Rated 5 out of 5 stars

Excellent quality and service

The service from the initial engagement right through to the installation was excellent and the quality of the windows and porch is also excellent. I would thoroughly recommend Albion Windows

27 January 2025
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Reply from Albion Windows and Conservatories Limited

Thank you so much. We`re glad you’re pleased.

Rated 5 out of 5 stars

Professional & Seamless

From the initial consultation through to installation, everything was professional & seamless. Thoroughly recommended.

9 December 2024
Albion Windows and Conservatories Limited logo

Reply from Albion Windows and Conservatories Limited

Thank you for your 5-star rating and for such great comments.

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