Alan Wadkins Ltd Toolstore Reviews 

First rate service from Nikki and the rest of the team. Great levels of communication, common sense and empathy. I am keen to highly recommend this company

Read some not so good reviews but, you have to speak as you find. I ordered a small Bosch chain saw, which I believe was the cheapest price in England, on a Friday with standard delivery. It arrived the next day (Saturday) in perfect new condition. I’ll definitely use this company again.

I stumbled across the sellers site whilst searching for plasma cutting tables.
I phoned first to make sure site etc were legit...When I was reassured I ordered a Sealey B Grade PCT2 cutting table.
It came the very next day which is brilliant thank you very much...
Upon opening up the box the only issue was a draw and one side of the hoper sheet metal was bent which took a little tapping to correct...
I'm over the moon with the cost build I couldn't make one for less.
Great company to do business with
Friendly helpful staff.
Fast delivery
Definitely would recommend and use again going from this online experience
Thanks again

AVOID, customer service is just rude, they do respond but it's basically just to say nothing they can do. Delivered the wrong product and the product that was delivered had a badly damaged box, clearly the box had been opened so it was not a new product.

Really disappointed to be writing a poor review as this is the first time I’ve used this company. I got 2 different orders of festool tools. One order was quite a bit over £2k the other not so much but still a lot of money. My high order delivery was left at the side of the house when my partner had to leave the house unexpectedly and wasn’t in. I did t get home till after 7pm in the evening and delivery had been there since late morning/ early afternoon. No signature just left there. The other item that wasn’t as expensive wasn’t delivered as different delivery company had refused to leave as no one was in and rescheduled. When I called the company to make them aware that I want happy with the way this happened and they should know, it was like I was why was I calling! The gentleman at the other end of the phone didn’t ask my name, my address or my order. He was totally uninterested in what I had to say! At one point I was wondering if I had been cut off as he said absolutely nothing and it had come across as I was bothering him about something without importance to him. I will never use this company again because of this…..the attitude was very disappointing. I thought I had the wrong number at one point. It’s sad really as the process was great up until the. As the order to delivery time was great and as described. Just a pity the customer service is more than inadequate.

Ordered after 1pm on a Friday, shipped Friday afternoon and delivered before lunch on Saturday, What more can I say. Oh Yes!, that was standard free delivery! Brilliant service and great price

Telephone support was great. The website and selection of goods impressive. The pricing for the tools I bought was competitive and delivery prompt. I will definitely shop with them again, especially for my Festool equipment. I would also add they were interested, I was spending a lot of money, (for me), but probably not a lot in the grand scheme of things, but I still felt they cared enough to get it right for me.

First time using them. Won't be the last. Gd transaction. Fast delivery. Hassle free. Will be using them again. Will be using them and SGS. The only companies I trust. Many thanks Alan Watkins.

Excellent service and item ordered late Friday afternoon was delivered on Monday. Very competitive prices and would definitely recommend and use again.

The Dremel that I bought was cheaper here than in most places - even when the additional postage cost to Scottish Highlands was included. Unfortunately, the unit was dead on arrival. The response by Alan Wadkins Ltd was exceptional, especially as it was over the holiday period. A replacement unit was despatched as soon as was possible. I will most definitely use them again in the future.

I use Wadkins regularly as I live locally in Darlington.
I always find the staff very pleasant and helpful and the prices are competitive.

Courier that they chose failed to deliver several days in a row, company not apologetic at all, nor it seems overly concerned. Still awaiting refund despite cancelling order. If you are after customer service go elsewhere.

Purchased a Makita combi drill online with Alan Wadkins, but forgot to add some drill bits. Phoned them up and added these to the order the following day via their very polite and efficient customer services team. Price was excellent and service great, so will be using them in future. Drill was delivered promptly.

I would give 0 stars if I could. Very poor service, I received my order with the manufacturer build fault about a month ago and is still not sorted. Spent over £1000 and was left with this issue without any help! Customer service doesn’t exist at this store. Don’t waste your time and money!

Things do go wrong, and when they do. Its how people deal with the problem that makes the difference between an average and great company.

I had a manufacturer build fault. These guys, were helpful, polite, rapid to respond and just very professional.

They have my business moving forward.

Purchased a Ledlenser head torch, the transaction was easy, free delivery and very quick, and the price was the best, marginally cheaper than a massive online sales business who appear to be cheaper until they lump on the delivery at checkout. Well done to Alan Watkins Toolstore ltd

Excellent service…ordered on a Wednesday emailed me straight away with details and delivery was next day ….have ordered since with them….highly recommended…thank you

Never heard of this company before but will return. Best price for a Makita extended hedge trimmer. Delivery via a reliable courier - FedEx - although I did have to call AWL to get a tracking number which should, I think, be supplied automatically. When I rang, I got straight thru to a real and very helpful person without any wait. Excellent all round.

Absolutely amazing shopping experience, definitely coming back!

I ordered a shredder (that was cheaper than on Amazon!) very late evening on 25th March. Got an immediate confirmation by email. I received an email on the 27th saying the item had been sent and it arrived on 29th in the morning.
No problems at any stage.
Happy to use again.