Akliz Reviews 

421
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the support staff is exceptionally helpful, taking the time to guide users through technical issues and resolving them quickly and effectively. People also appreciate the straightforward server setup and the user-friendly interface that makes game management simple and accessible for beginners. Consumers consistently praise the fast response times, reliable servers, and prompt assistance available at all hours to keep online gaming running smoothly. After years of online gaming and multiple hosting providers, many people consider this company the absolute best option for dependable server hosting.

What people talk about most

Customer service

Consumers find customer service to be exceptionally positive, praising the team for being super helpful and... See more

Staff

Reviewers mention positive feedback about staff, highlighting that support members are always super helpful... See more

Service

Customers report extremely positive experiences with the server hosting service over multiple years.... See more

Response time

Users describe positive interactions with response time, highlighting that support agents are available at... See more

User experience

Clients share positive opinions on user experience, highlighting it as the best service they have ever used.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had this service for a few years now and have always had a good experience with it. Its not too pricey and they have a ton of games available. Also modding friendly, any issues I've had are easil... See more

Rated 5 out of 5 stars

I was struggling to set up a new server from scratch and was getting very lost in the process. So I reached out to the support team for some assistance and Ben was so helpful! They saw where I was hav... See more

Rated 5 out of 5 stars

Every time I've needed assistance, the support team quickly and effectively troubleshoots my issue and resolves it for me in a very short amount of time, keeping me updated along the way. They have al... See more

Rated 5 out of 5 stars

I don't have too much to say since my needs were simple. Minecraft modpack for three people over a number of months. That said I came from a different service provider who let me down many times. My e... See more


Company details

  1. Events & Entertainment

Information provided by various external sources

Play Minecraft with your friends at Akliz! Discover and play regular Minecraft as well as modded Minecraft. Instantly install mods such as CraftBukkit, Technic Platform modpacks, Feed the Beast modpacks, and many more with our custom panel software de...


Contact info

5.0

Excellent

TrustScore 5 out of 5

421 reviews

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5.0

All reviews

(421)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

if had a subscription with them for…

if had a subscription with them for multiple servers with all of my friends and it is the easiest most seamless experience ever. and if you ever have any kind of problem they answers faster than my own dad does and helps/ fixes the problem in less than 10 minutes. they go as far as changing server settings and slight things in single mods for you withjout having to ask them too, amazing.

7 October 2023
Unprompted review
Rated 5 out of 5 stars

Efficient server support.

Needed support setting up my private server and was given all the help I needed in such a concise and efficient manner all within a matter of minutes. The issue was completely resolved I was told that if I needed any more help that they'd be available between set times which was super great!

2 October 2023
Unprompted review
Rated 2 out of 5 stars

Servers Great, Cancellation Isn't

Servers are good. Customer service is poor. Way too many steps to cancel your server and when I was told that the customer service team had cancelled my subscription I was charged two more times. They only offered to refund one month despite the server activity showing it had never been used for both months. When I complained they stated it costs money to run a server even if it's not used. Not sure how at all this applies to me when I requested cancellation well before the two months of non-use. For that reason, I will not be returning to this service for future server needs.

30 September 2023
Unprompted review
Akliz logo

Reply from Akliz

For security purposes, it is not our policy to cancel accounts for our users. If they indicate that they are absolutely unable to cancel it themselves, we can, but the typical route to cancellation is self-service. We make it really simple to find how to cancel. It's clearly labeled in the account / plan page, in the billing area, and if a user asks for help, we have an article that describes step by step. This user was given the instructions to cancel several times. They did not ask us to do it for them. They assumed we would and ignored our instructions.

Rated 5 out of 5 stars

Wonderful Customer Service

I love being able to talk to one of the support team members at almost any time of day! They get back to you quickly and make sure to give you all the information you may possibly need! I absolutely recommend this server host over any others for any games and haven't seen service like this with any other website.

2 September 2023
Unprompted review
Rated 5 out of 5 stars

very fast and effective service

they were very swift to solve my problems and gave me timely solutions for ones that couldn't be solved instantaneously, they are knowledgeable and very effective at problem solving

2 September 2023
Unprompted review
Rated 5 out of 5 stars

Solid support and Overall great!

Solid support and honestly all around really explanatory with how to use their service! Great experience and Great support. One thing that I just struggled with was the setup, however they came to the rescue with videos helping me setup my first minecraft server!

7 August 2023
Unprompted review
Rated 5 out of 5 stars

They are great server hoster

They are great server hoster. Support is always there for you when you need them. They have fixed anything i needed help with.

10/10 Server Host - I use cloud plan

12 June 2023
Unprompted review
Rated 5 out of 5 stars

Super helpful

Super helpful. Every time a problem has come up, someone from the support team has fixed it in under 30 minutes, explaining what the problem was and how they managed to quickly fix it.

They are nothing but nice, respectful people who obviously enjoy doing what they do. It's a place where I'm happy to keep being a costumer because I know that the service that is provided is nothing more than gold.

If you're wondering if this is worth to buy a server from - I can guarantee that it is! I've never been happier to keep playing on my server without having any problems - them being small or big.
10/10, will keep my servers here.

2 August 2023
Unprompted review

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