AJ Madison Reviews 

Agent Lori was very helpful with the questions that I had. Thank you very much!!

I am impressed with the customer service of AJ Madison. First, I couldn't believe the order was already in play after just a few hours from ordering; unfortunately this time I had to cancel (part came in for broken washer), but I will definitely order from AJ in future (when my washer actually does stop working).

Customer service now as excellent. Especially from Grace Kohl.

I ordered three GE Cafe appliances from AJ Madison. The microwave came in damaged. I sent pictures. The return process was relatively easy.

The hardware for the stove and the refrigerator came in a different color/finish than marketed on the web site. I ordered white appliances with “brushed bronze” hardware because the hardware in the images on the web site were described as “brushed bronze” even though they appeared more of a gold/brass finish. I reached out to customer service. They helped me order a stove part in brushed bronze and another in brushed brass. When the samples came in, the problem became clear: The description on the web site states brushed bronze, but the hardware is actually brushed brass.

I reached out to customer service, explained the situation verbally and via email, and attached numerous pictures. In response, they sent me a link to the GE site that shows correct descriptions of the finishes. I didn’t order from GE. I ordered from AJ Madison. Their web site is inaccurate. GE’s site is irrelevant.

They are saying I need to pay a 30% restocking fee to exchange the appliances or pay $600 per appliance for brushed brass hardware to be sent to me then I’d need to do all the replacing. This is absolutely absurd!!! Their pictures misrepresent the hardware. They are taking no responsibility. Their customer service rep said she is elevating the issue to management. They have been copied on numerous email communications. No response. The rep keeps saying she’ll get back to then she doesn’t.

I would be happy to replace the hardware myself even though the mistake is theirs; however, it’s unfair and unacceptable of them to expect me to pay for that. Additionally, I have plans to order several additional appliances for a new house in the same line. Unfortunately, based on this horrible and unacceptable customer service experience, I will need to find a different brand and line.

Buyer beware!!! The product is great. The customer service is horrendous.

Great communication with Santiago. I appreciate the attention to detail and wanting to solve our issue.

Submitting the document claim on line and uploading the photos of the damage was convenient and easy.

Excellent communication and great prices. Very accommodating on delayed shipping (we r building a home and dn need appliances immediately).

I’d shop w/ them again!

Liars. I called them at 6:45 to see if they were still on the way for delivery as they never called with any updates the day of delivery which we thought was strange. We set aside 4pm-8pm. They said they were finishing up drop 14 of 15. I then get a call at 7:07 telling me that they couldn't make it as lights not working. Then they said that they have to cancel 3 more calls but how could there be 3 others to call if we were the last stop? When I pointed out that the 6:45 guy told me that we were the only stop left, he hung up.

This has been 6 weeks left. Do not use AJ Madison or their delivery services.

Able to cancel order shortly after ordering (before shipping) for full refund, as I realized I ordered the wrong item

Excellent service

The representative that I spoke with, Jai Cutler took his time to listen(important) to my problem with my stove. He was patient when I had to upload pictures of the problem. He walked me through the process of what to expect. The only problem, I couldn't get an earlier appointment to repair the stove before Christmas.

Dawn is amazing, she goes above and beyond and she is great in following up and staying ahead of the ball. Amazing customer care! I feel appreciated and looked after.

I would like to commend this company. It was a referral from a friend due to pricing.
I was pleasantly surprised with the sales people, the Delivery guys and especially Glinda from Customer Service. She is an asset to your company and helped me through all my rebates and the entire process living in New Jersey.
I will definitely refer you to people I know as well!

My name is Ernesto. I ordered a freezer, but it wasn't in stock. I contacted customer service, and they kindly explained that it was already on its way to their warehouse. They said they would let me know when it arrived and when they would ship it to Miami. The customer service representative was very helpful. I hope to receive the freezer as soon as possible. So far, my experience has been very good. Keep up the great work! Thank you.

It was very gentle, quick and clarifying for. Would absolutely recommend the company
Thanks

Eli was very helpful and was able to get my order shipped out the door on the same day. Super grateful.

There were issues up front with delivery but they were tracked through to resolution by by the AJM customer support team. The company offered something in the way of service recovery for the inconveniences; if you experience something like this be sure to advocate for yourself.

Glenda in customer support was great. She took the time to understand my issue and she contacted the appropriate person to resolve it. I won't hesitate to do business with AJ Madison again.

Good start of the claim process. Diligent and efficient.
Overall, though we got things satisfactorily resolved, it took ~2 months door to door to get the damaged item replaced.
We understand it takes time but the lack of coordination between AJ Madison support and TOR support was genuinely disconcerting.

Take time to communicate and arrange 3rd party partner to resolve the installation issue.