Ajax Merchandising Reviews 

I ordered a shirt and they chose DHL to deliver it. This is always a mistake, but i have no choice in the matter. Ofcourse DHL didn't actually deliver it, because they never do and i rang the customerservice. The person was rude and short and send me an email form for dhl. They didn't even have the decency to fill out the form for me and the email said: Beste (van naam). It was just an automated email and they think it's the customer's job and responsability to fill out the form. Honestly maybe they should replace them with AI, atleast it's friendly and does its job.

I ordered a T-shirt. No news on the delivery. After a week i got an email that i send the t shirt back or cancelled my order and get my money back. I never did one of these. I contacted the shop and they could't do anything. The T-shirt is out of stock now and they don't wanna compensate me. This is f#cking with your costumers. One star is too much....

Ordered a T-shirt, but was wrong size, reached out 4 times, no answer, no refund, no contact address, no return, no contract points. It’s a total scam, shame on Ajax.

Ordered a top to the UK.
It came within 3days of purchase.
Can’t complain about it!
Packaging inside box was cool 😎 nice touch.

I will say there website needs seriously modernised. it’s not most user friendly. conformation email could be doing with refresh.

I managed to speak to staff via the online chat & there was no issues about getting information about my order!
Super friendly & helpful.

🎶don’t worry!……🎶

I got my shirt from Ajax fanshop. Took almost an month but im happy i got it. Looks great :D. Thnx Ajax!.

Order taken promptly. Good communication on shipping.

When the training top arrived, it was too large, so I sent it back via the pre paid return slip, which was helpful.

I received an e mail to say my refund of €65 would be in 5 working days. That was 24th November.

Believing I was getting a refund, I then spent another €65 to order the Medium version, this arrived and again, great quality top. I had now spent €130.

No return e mail correspondence possible as its a no reply setup.

By end of December, Ajax had still not refunded me the €65 from the first purchase.

I then had to pursue it with my bank and claim it back through Visa...shameful for such a big club to conduct its business in this manner.

Pity, as the product, the training top is superb.

As the third kit is gorgeous, possibly buy it through a reputable 3rd party retailer, as I am sure returns and communication etc will be much more professional.

Hope this helps.

Still no news from the customer service. 4 month since I ordered my product. It's unbelievable. What can I do to receive what I paid for?

If I could award no stars I would. Order third shirt in September for son's birthday and received an acknowledgement, albeit with a warning that demand was high and delivery was slower. Money taken quickly though. No delivery, just one email saying that I would hear in another week. No response to email sent asking for delivery details or refund. More than the worst service I have ever had (though it is), this is theft.

I am trying to place an order but the site doesn´t allow me to correct my address nor to select an alternative pick-up point. I am giving up after reading these reviews.

I am very disappointed with my purchase. I feel scammed bought my Jersey more than two months ago never even got a tracking number any type of email. It is horrible what is going on here. I can see that I’m not the only one in this situation there’s absolutely zero customer services.

Ordered (order: 2165230) The third away kit on the 14 of Sept, even added additional cost to customize the jersey number and name totaling to €125... till this day I haven't even received a tracking number! To say I feel scammed would be an understatement, such a shame to use Bob Marley's three little birds as inspiration for this rip-off!

Just refund me if you will not courier this to me in a weeks time!

I ordered the ajax 3rd kit shirt. Paid €110 and received an email saying I would be notified when it was being delivered and given a tracking number(this never happened). I did this months ago. I received and email today saying due to my return of a shirt I never received I have been refund €10. No way to get in touch with them and they have ignore multiple emails. Absolute thieves! DO NOT buy from their merchandise site!

Update... 2months and hours of searching for contact details and lots of attempts to contact them, I have finally got and email saying my order is being shipped. Let's see if it turns up. Still a 1 star review though. Alot more hassle that it's worth

I don't know why are so many people getting their Kits so late but I Ordered the Ajax 1st Kit 2/3 Weeks ago and I got it today. I hadn’t any problems and everything turned out perfect.

Ordered 3 items on 25th September 2022 , no news about shipment .
Chat take hours of waiting Just to have chat closed One second After joining in.
No email replay , no way to contact customer support . No idea about when i LL receive my order .
Probably PayPal dispute Will help to get refunfund of 200 euro orders .
What a shame for such a big club and what a pity for a great marketing idea to have a collaboration with Marley.
Hope to hear news

Ordered a top a month ago and no contact from them and literally no way to contact them either but there quick to take your money.still waiting I'll never buy from them again

Do not buy from the Ajax Shop. They make it difficult to contact. I was sent the wrong size shirt, and getting a refund is impossible.

How Can a club This Big have so bad customer service! No Way to get in contact what so ever! Order two 3 kit jersey’s with name for 3 weeks ago!! Haven’t been shipped or got an answar on e-mail - Telefon and in chats they just Cut me off! NEVER ORDER FROM THIS WEBSHOP!!!!!!

God what a nightmare, sent my parcel to some random address in Sunderland. I live in Liverpool, only 200 miles away. Follow 2 weeks up to now of trying to get UPS, their delivery service to reroute my parcel. My parcel is still in Sunderland, on their webchat I waited for 2 hours for them to answer and then end the chat straight away and I mean straight away. Their phone number is £2.99 a minute so out of the question. Absolute crap, would never use them again. I’m £200 down and I can only see trying my credit card company to see if I can get my money back there. Stay away you’ve been warned. Wish I had read these reviews first.

Absolutely terrible experience. My orders were not delivered because the shipping company was unable to find my address. It has been over 2 months now, and I am still waiting for my refund. There is no way to contact customer support at all. The web links are broken, there are no replies to emails. I would give a zero star if I could