Aitai☆Kuji Reviews 

First time placing an order with Aitai Kuji and the product I purchased did not look like what was advertised, and I'm disappointed. I didn't mind the waiting since the item was As-order Basis and that's completely fine - it's something I'm used to, not my first waiting rodeo. But I was excited and trusted that the plush looked exactly as it was pictured (which was the sole reason I bought it) and unfortunately it doesn't. Now I'm stuck with something I don't even want.

Fast shipping, assistente really useful! I love the product i received! Thank you!

I needed support to change a shipping address for a pending order and they solved the issue within the day. The customer service is kind and trustworthy, as they listen and don't just give cookie cutter answers. Waiting for my plushie now! :)

Thank you, every thing is perfect, to order, to follow, and to receive. I would never have the chance to get this product if you didn t exist

I ordered a Vanitas Ring from Mochijun's 25th anniversary pop-up store through Aitai Kuji in January. It was supposed to arrive in May. While friends who ordered through other sources had already received theirs, I heard nothing.

After contacting customer service in June, I learned that my order had never been placed due to a one-per-person item limit. However, I was never informed of this. Had I not reached out, I would never have known. This delay meant I missed the final chance to buy the item elsewhere, as I only found this out 3 days before the event ended.

I received a refund quickly, but the lack of communication caused me to lose something I really cared about. If you really care about the item and need clear communication, please be cautious.

This was my first and last experience using Aitai Kuji.

I’m sharing this to help other fans avoid the same heartbreak. Be vigilant and stay in touch with support if you choose to order through them and ensure your order is fufilled.

Received the delivered box mildly roughed up, some of the items container inside were rough up. Thankfully the items inside were intact but there was fear of them being broken/damaged

Quality items at a decent price. Shipping is reasonable and everything was well packaged!

As a first time buyer, I was curious how my experience would be, or if it was a scam site. Whenever I had a question, or concerns about my order, they were able to answer and offer reassurance via email. All I had to do was wait and see.

I had pre-ordered a product and, while it took a bit to get to their warehouse after their presumed release date, I received my item within a week of it shipping out, which was unexpected (thanks Japan and Canada). Everything came in great shape and nothing was broken or dented! I will definitely be buying from Aitai Kuji again in the future! Thank you!

Perfect service, fast shipping. Excellent as always. I will order again.

Received the item in good condition. Customer service is patience and helpful.

I received my order! I also contacted customer service for questions and received a quick response. Thank you.

This is my fourth or fifth order from Aitai☆Kuji by now and every single time the whole process from ordering to delivery goes through flawlessly.

Customer Service also responds rather fast and in a quite positive manner to any inquiries like my Address-change or asking about a Preorder.

I can and will keep recommending the Store to anyone seeking merchandise from Japan.

Keep up the good work folks♡

Scam website. the Item I received was damaged even before it was sent out. I tried to email them back in january, they have now ignored all my emails in order to resolve the issue. No way for charge back since the item was a preorder item, they sent it out pretty late after the item was actually released. They made up excuses saying they had to contact the manufacturer on what to do. I have been waiting for 5 months for a response, they no longer reply to my emails on the defective product they sent me.

Cannot fault them! The figure arrived to me in perfect condition and was posted very soon. It was a pre-order so obviously took a bit longer than items in stock. Would definitely recommend and use again

Received my order within 10 days of resolving an issue with an unavailable delayed product. Acquired a FFXIV Keychain and Meister Quality Figure Omega.

100% would recommend

My small preorder was entered into one of their raffles, and I won a Zodiark & Hydaelyn statue from FFXIV. It shipped with the preorder and arrived today. Great at communicating when orders are shipped and everything arrives safely!

I made a mistake while ordering that was 100% my fault, but they were still willing to help me fix my order. Shout out to Claudia for responding so fast!

I ordered a couple of items back in December, and while it did take some time for all of the items to be acquired (which they graciously updated me about, and offered to refund a part of the order if I so decided), once they were shipped out, they arrived pretty quickly, and they were very cute. I'm thankful for the nice customer service person I talked to (hi Claudia!) and the affordability of my purchase, especially compared to other online stores. I'll be checking this place out again sometime in the future :)

highly recommend this business,quick delivery, product meet my expectation.

First time ordering from here, and everything went great. Communication was clear, the product arrived in perfect condition, and in a timely manner (considering it was coming from Japan--I expected it to take a few weeks, and that it did). Will definitely be coming back!