Aitai☆Kuji Reviews 

I ordered something in October and it was set to release in November. I paid the full amount plus shipment at that time. I understood that there was ongoing shipping and tariff issues so I remained patient. I waited until January to reach out and they informed me of delays, so I remained patient.
As the months drew by and word came of JP post resuming shipment, I assumed the would start sending things out. They asked me to pay an additional tariff invoice and I was happy to do so as I understood the US was at fault for many of the issues. However, after paying the invoice 2 months passed with no update. I wrote them many times to receive a real update but nothing tangible was given to me.
After pressing them they told me I would have to pay another 16,000 yen to have my item shipped to me. It seems very predatory that they would drag my order out for so long when they clearly had the item and they simply would not ship it at the agreed upon rate.
I asked for a full refund due to their inability to deliver upon the agreed terms and they have not responded to me since.
It was my first time using the service and it has fallen severely short to say the least. I cannot in good faith recommend any ever use this service.

Easy to buy from overseas, they keep you informed.

I bought the Scion figurine box set of six and my parcel was delivered as soon as they were released. I got each Scion individually with no copies/doubles and I love them immeasurably. I will be ordering again in the future, thank you so much!!

Aitai Kuji was an extremely reliable company. Tariffs have caused a lot of problems for them resulting in considerable delays (8-9 months) for orders being shipped out. I had to pay an additional ¥16750 today for shipping on top of the ¥15700 I had paid when I initially ordered the items bringing the total for JUST SHIPPING to ¥32450 (roughly 200 USD). I could understand a little more being needed since I did placed this order in June 2024 but was not expecting to pay an additional 100 USD for shipping. Once all of my orders have been fulfilled, I will no longer being utilizing their services.

Wonderful customer service and great quality items. Used Aitai Kuji for years and they still do very well.

Pre ordered items so was expecting things to take a while, however recieved no updates. They claimed order had been posted on their side (Japan Post), then they claimed it had been lost, several months of delays, no items and no offer of a refund. If you buy here make sure you use a credit card or some way you can get your money back.

I always get the best stuff from this website and they always delivery great!

Everything went very smoothly. I got mail everytime there was a big update and the parcel was well delivered. Everything thatbI ordered was in it. I will certainly order tgere again in the future!

The process was smooth and the package arrive on time, even with the instability of the world. Definetelly will be buying again soon.

My query was answered professionally and aptly. Pretty cool!

Great experience, first time ordering with this company , item was a preorder but shipped on time to the UK and well packaged, pleasure to deal with.

I got my delivery on time, the customer support was quick and friendly and they delivered without much issue even with all the complications around Tariffs.

Tracking is good, very good experience.
Just a little thing : I wrote 2 messages before the shipment to know where my package was, and I never had answer. Excepting that everything is ok !

When I ordered, they were very clear on how long it would take and why. When I had questions, they answered very quickly and transparently. Everything came in great condition as well and I'm so happy with my order!

My experiences with Aitai Kuji were always positive ones. Their merch is legit and affordable. Recently, I sent over an inquiry about one of my orders and their rep, Claudia, was more than helpful, gracious and friendly.

Would definitely recommend!

the staff goes above and beyond to help!
they are so kind and understanding. you’re in excellent company with them. :)

Great place to buy if you are a collector of the final fantasy saga, super recommended! Well package, all with super care detailed, there is no better place to buy in Japan from Europe.

Great service, great price, and very reliable. They respond fast to inquiries. Even with the long delays as result of the tariff situation, they were able to address my questions on the status of my order and shipped fast when able to. Package was very well packed. Any issues I faced was a result of local customs, and the current international trade situation.
I will definitely pre order more in the future.

The first time I ordered with them it took months for them to let me know it wasn’t in stock and they had to refund me, which meant it was sold out everywhere else by the time they informed me. The second time was two years ago, and my order is still marked as “processing.” I would never order from them again.

It had been almost a year since I pre-ordered an item. After contacting them, customer service replied very quickly with clear explanations: since it was a pre-order from China, they hadn’t received the product yet. As soon as they got it, they shipped it right away and I received the confirmation.
I recommend them — fast and reliable customer service 👍