Airwatch Store Reviews 

241
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful support team for providing prompt responses, clear communication, and resolving technical issues efficiently. Many people also highlight the modern design, long battery life, and overall satisfying performance of the products. Some reviewers were not happy with unexpected delivery delays and receiving faulty items that stopped working shortly after purchase. A few other people also felt that returning defective merchandise was complicated and expensive due to international shipping requirements. Additionally, a small group of consumers mentioned encountering poor material quality and difficulties with getting proper refunds.

What people talk about most

Product

Consumers find product experiences to be deeply divided, as some reviewers rave about fantastic quality,... See more

Customer service

Customers consistently note positive experiences with customer service, praising prompt responses, helpful... See more

Quality

Customers had ambiguous experiences with quality, as many reviewers praised the excellent sound, comfortable... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers noting that products arrived... See more

Response time

Reviewers highlight positive aspects of response time, noting that the support team answered inquiries and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The headphones I bought for my daughter were faulty, but the customer service team have been brilliant. Great communication and have even offered to send out a replacement free of charge. The shippi... See more

Rated 5 out of 5 stars

Great company. Very good customer service with prompt responses regarding a damaged item. Really good products. Definitely recommend.

Rated 5 out of 5 stars

Customer service is great and the company cares about their customers and the products they provide.


3.8

Great

TrustScore 4 out of 5

241 reviews

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No history of asking for reviews

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3.8

All reviews

(241)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam be aware of them

Scam be aware of them
I made an order and tried to cancel after few hours even before processing and they refused and send me the order that I received after 9 days and then it was not the same as requested then they told me to write a good review and they will send me the right order I did that and after 2 weeks of another waiting they didn't send they need to think more

2 February 2026
Unprompted review
Rated 4 out of 5 stars

I recently purchased an Airwatch Pro…

I recently purchased an Airwatch Pro Ultra 2.0 Smartwatch and overall, I’m really pleased with it. The design is very stylish, and it looks more premium than I expected for the price. I especially like the ability to choose and customise different watch faces, which makes it feel more personal and versatile.

The watch offers a wide range of functions, covering all the everyday features you would want from a smartwatch. The battery life has been impressive so far, lasting much longer than I anticipated, which is a big plus for daily use.

In terms of value for money, I think it delivers well for the price point.

I’ve also been impressed with the after-sales customer service. They were helpful, responsive, and quick to assist when needed, which adds extra confidence to the purchase.

Overall, a stylish, functional smartwatch that offers good value and reliable support.

20 February 2026
Unprompted review
Rated 3 out of 5 stars

Please contact me, thank you

Hi, Please can you respond to my message regarding a refund? Your email address isn't working and i have submitted a message via your contact form, but no response regarding a return / refund. Thanks Suzie Godfrey

20 January 2026
Unprompted review
Rated 1 out of 5 stars

Really bad and poor quality

Really bad and poor quality want me to pay to return faulty items they have sent out the plastic is hanging off near the ear piece and are dangerous there quite happy to send me a new pair if I leave them a good review no thankyou I want my money back, PLEASE do not waste your money on these

25 December 2025
Unprompted review
Rated 1 out of 5 stars

Battery life rubbish only lasting 4 &…

Battery life rubbish only lasting 4 & half days with low battery draw, complained but Airwatch said normal 5 to 7 days but not lasting that, I wouldn't waste your money buy a better quality watch with better battery life.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

I’ve brought this watch as a Christmas…

I’ve brought this watch as a Christmas present for my daughter, who’s been looking for a smartwatch to monitor her steps etc. Although it’s not currently been used first impressions are good, the watch looks stylish and modern but not too bulky for a females wrist. Delivery was within the stated lead time

30 November 2025
Unprompted review

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