Airportcars Gatwick Reviews 

2,698
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 519 reviews, reviewers overwhelmingly had a great experience with this company. Travelers consistently highlight the exceptional service, noting that vehicles are impeccably clean, comfortable, and always available right away when needed. People frequently praise the staff and drivers for being extremely polite, friendly, and helpful during every journey home. However, some customers also noted that the pricing can feel quite steep or expensive for shorter local trips. A few reviewers additionally reported occasional issues, mentioning delayed cars, long wait times, or less than ideal interactions with drivers. Despite these concerns, most consumers remain very satisfied with the overall convenience and reliability provided.

What people talk about most

Service

Consumers find service to be positive, highlighting a smooth, efficient booking process and immediate vehicle... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful and polite drivers.... See more

Price

Customers had ambiguous experiences with price, reflecting a wide range of opinions on the costs involved.... See more

Delivery service

Clients share satisfaction regarding the delivery service, often highlighting punctual arrivals and prompt... See more

User experience

Reviewers consistently report positive feedback about user experience, highlighting an easy, straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely super experience. After being let down by multiple Uber and Bolt, we found the young gentleman on reception super courteous and efficient and within 5 minutes we had our driver. Given this... See more

Company replied

Rated 5 out of 5 stars

We have used airport cars several times over the year and prefer them to uber. Their vehicles are always smart, immaculate inside & run well & their drives are smartly turned out, professional and co... See more

Rated 5 out of 5 stars

Easy straightforward journey. We live close to the airport and though I do think it’s expensive for the distance we go and the cost has massively increased in recent years was actually cheaper and mor... See more

Rated 5 out of 5 stars

We arrived back from Italy and realised we’d forgotten to book a taxi home. Airport Cars Gatwick came to the rescue with a car available immediately. It was a beautiful C Class Mercedes Tourer, perf... See more

Company replied


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,698)

513 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication throughout with…

Great communication throughout with driver tracking which was super helpful for an early flight. Arrived with us ahead of time & was super helpful, friendly & professional. Will definitely use again.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Professional Friendly Service

The driver was very courteous, professional and friendly. He drove us back home safely and helped with all of our luggage.
I will now choose Airport Cars over other driver services, such as Bolt and Uber, due to the fact, Airport Cars prices, remain the same, (Uber was charging £107 to get home from Gatwick Airport at 11.30pm, when on a different time of the day the price was showing £50.84.
I would rather pay the Airport Cars price of £103, regardless of what Uber and Bolt are charging, as I believe Uber and Bolt, higher prices on at certain times, when people have no choice but to pay it.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

5 star experience

5 star experience. Booking staff friendly and helpful, wait time was short, my driver was professional and courteous and the ride was effcient.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Forgot passport. Thank you Airportcars Gatwick!

These guys saved my holiday! After forgetting my passport, I ran up to them asking for a lift home and back to the airport in time to make my flight. The desk quickly sorted me and put me in a car. Ashley was my driver and he quickly got me back home. He acknowledged I was stressed and got me talking and we had interesting conversations to take my mind off it, all while being very professional and friendly. He gave me consistent updates as to when we’d arrive and reassured me I’d easily make my plane. They gave a brilliant service and saved the day. If you’re ever in a bind at Gatwick, or need a lift, look no further!

16 August 2026
Unprompted review
Rated 5 out of 5 stars

Easy straightforward journey

Easy straightforward journey. We live close to the airport and though I do think it’s expensive for the distance we go and the cost has massively increased in recent years was actually cheaper and more convenient than an uber was quoting.

16 August 2026
Unprompted review
Rated 5 out of 5 stars

Lovely and polite guy

Lovely and polite guy. Trains all canceled. Was double price of uber which was taking time .just wanted to get home and they were there waiting for after midnight

14 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look