I first noticed one the Airport Tags on someone else’s bag at a conference and thought it was such a cool idea. This led me to find Airport Tags site and order an airport luggage tag for myself. Could... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a problem with my order and they send me new one without cost, finally arrived the lost order and the new one. Just be careful with what delivery service / company Airportag is with
Absolutely horrible. Ordered and received a tracking number after a few days. It got nowhere. After a month, and follow ups, they sent another tracking number. After numerous follow ups, I still haven... See more
Company replied
Ordered my goods on 2nd December. All pieces of my order were splitted into 3 parts (3rd part still is not ready, simple cap). All shipments are still at origin point after 3 weeks after purchasing. T... See more
Company replied
Company details
Written by the company
The #1 aviation and travel gift shop! Meaningful products to the traveler in you. Contemporary design products to help you express your lifestyle as you deserve, from decorating to clothing.
Contact info
North Dixie Highway 1700, 33432, Boca Raton, United States
- hello@airportag.com
- www.airportag.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love this
Love this, love their products! also got the little makeup bag, bath mat & passport holders. All big hits for gifts.
Total scam company
Total scam company. Do not order from them. Ordered a Christmas gift a month and a half ago and still nothing. Response said things are sent out 4 to 6 days after receiving order and it’s been a month and a half and nothing —no response from emails —no connection —no number to call. I will be reporting them as a scam company!!!!
I would give no star if I could
Update:
My Order finally arrived, I was lucky to be at home because there was no name on the parcel just the words "shippin, shipping" and my street... well nevermind, so I changed the review to 3 stars, quality is good, communication with the company is horror. Won't order again, but I'm happy that the loooong waiting had a happy end!
I would give no star if I could. Ordered an item 1 month ego, nothing happend, nothing arrived. Wrote the customer-service, they said I can't get a refund because it was shipped just the day I asked for the refund... But until now nothing happend. Lost 110 Euro. Don't order anything there, total scam
Proper scam
Proper scam! They said the order will be shipped within 4-6 working days, nothing…I have messaged twice to check when will it be shipped as I need it for Christmas. I was given same automated messages. “Shipment will be prepared soon”. Asked them to cancel the order and asked for a refund which got completely ignored. “Shipment will be prepared soon” then after second attempt of cancelling I was told the order was shipped. Guess what. 4 days and the tracking says “shipment being prepared” so the items will definitely not come before Christmas as they haven’t even been dispatched yet. I have initiated a chargeback with my credit card company as this is nothing but a scam! Then they have the audacity to ask for a feedback on their customer service. What a joke!
Very poor quality and disappointing - don’t order anything from here
Very poor quality, all cheap stuff from China. Wanted to cry when I opened it and saw the quality. Even packaging is crap.
On top of it, had to wait 1.5 month to get first deliveries (all comes one by one) and half of it still hasn’t arrived. Had to pay extra on each delivery (appr. 10 dollars/package).
At least online customer service is responsive, but other than that I would never recommend. Will send it all back once all will arrive - at my expense, ofc.
T-Shirt not delivered
Ordered 5 T-Shirts. Only 2 were delivered. Support doesn't help.
Rip off company
Rip off company, you'll get half your order at best. Terrible customer service and no phone number to contact them. I've been waiting for nearly two months and they just use repeated stall tactics.
Great!
Great tag-Makes my bag a super snazzy stand out among the masses :)
Prompt shipping as well!
Scam
I’ve purchased 3 items one month ago, since then nothing, absolutely nothing, no shipping, no tracking, no answer to my emails, no news from the live chat. I think the good reviews here are fake. Disgusting way to loose your money
Waiting.
Waiting. Waiting. Waiting.
Order glitch. Oh, we found it, and it's in production.
Oh, your photos aren't good.
Oh, those were someone else's photos. Your products have been produced.
Oh, it's on the way and soon we'll send you a tracking number.
Waiting. Waiting. Waiting.
Great frame,my 5 stars go for more!
Good quality and nice design
Good quality and nice design. It makes a pretty unique gift.
I'M A FLT ATTENDANT & LOVE…
I'M A FLT ATTENDANT & LOVE AIRPORTAG.COM FOR THE BEST GIFTS!! NEVER DISAPPOINTED & HAVE BOUGHT SEVERAL PERSONALIZED BAG TAGS, KEY CHAINS, POUCHES, COASTERS ETC!!!
Awesome stuff from awesome people!
What a great company to business with. The products are high quality and one of a kind. My order did have two small issues but I reached out to customer service and they sorted them right out. Very impressed with the personal attention from the customer service department.
Airportag products give a 'lift' to jaded travelers
Recently I purchased an Airportag cover for my passport and also an identification tag for luggage. As a frequent traveler, I have seen a lot of travel products and find most to be unimpressive, so am rarely tempted to buy any of them. By contrast, Airportag products are cleverly designed, colorful, useful, and sturdy. I would highly recommend them for anyone who wants to get a smile out of their travel experience.

Reply from Airportag
Cool and Unique
This is such a cool and unique item. It seems very solid and durable. The printing is good quality. They had so many fun options. I am very pleased with my choice.

Reply from Airportag
That’s it!!
Thank you! Never knew you existed until I saw a post on Facebook. Have purchased 2 unique items for family birthdays now. Just the ‘right’ thing that I could not have found around here. Didn’t know I wanted it until I saw it. Now- 2 perfect choices for 2 perfect people. Thank you! lol

Reply from Airportag
Excellent finish
Excellent finish
Very nice materials, looks and fell very sturdy it will protect my documents very well, the design is very nice just what I was looking for!

Reply from Airportag
Excellent Source For Aviation-themed Travel Gear!
I very much like Airportag and buy lots of stuff from them. The items are of high quality, and I very much like the the aviation-oriented design. I have mainly phone cases, watchbands, luggage tags, and pouches. All four types of products are satisfying and well-built. I particularly like the "tough" line of cases with the additional rubber liner.

Reply from Airportag
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







