Air France Reviews 

I flew in business on 4/13 from Houston to Paris. There was no wifi and the kosher meal I got in business was outrageous. The flight attendant even said it looked disgusting and that kosher food was usually like not good. I was starving the whole flight. I put a complaint with AF customer service and the response I received from Rosiemary Padille was not only useless but you could tell she could not care less. Discrimination toward certain religious groups is obvious and not new in AF. Avoid it if u want to be treated properly on business.

This company has a HORRIBLE customer service and handling. Our flight home from Paris was suddenly cancelled, only hours before departure. All we recieved was a text message with "your flight is cancelled" and a link to a general customer service page. NO phone number to call, NO help from Air France what so ever! It ended up with us booking new tickets with a different airline for €1000, as we needed to get home to our children. We requested a refund the same night we got home, THIS IS THREE MONTHS AGO, and we still have not heard ANYTHING from AirFrance! This is the worst experience we have ever had with an airline, I will NEVER book with Air France again. Have some respect for your customers! It is also impossible to call or get in touch with them to find out why the claim is taking so long. STAY AWAY from this company!

I was flying to Saudi Arabia. My stopover was 2 hours in France. All of a sudden, they changed my stopover to 22 hours on the day I was flying. Because of that, we couldn't travel as my wife needed a visa, and it was a last-minute change, which was absolutely poor from them.

If I could give 0 stars I would. I'm not surprised to see such a low rating for this company. 2 months later I am still having to deal with this shambles of a company. I Flew to Paris in March of this year with Air France. We had a delay of 5 hours and a change of aircraft which resulted in my suitcase being lost. It took a month for me to receive my case back. Due to this, I had to buy clothing etc as I had nothing and was told to keep receipts so I could claim it back. I submitted my receipts upon my return, nearly 2 months after submitting my claim I am only being compensated £86 when I actually had to spend over €300 that I otherwise would not have spent due to my trip being to Disneyland. Their reason for this is my invoices don't give a detailed description...Are you wanting an essay Air France of all the things I had to purchase due to your mistake?? They also refunded my husband less money for the delay than myself which makes me think I was probably refunded less than other passengers...Why are you not refunding passengers equal amounts when we all experienced the same delay? Save your time, money and sanity and fly with a different company!

Air France cancelled second leg of overseas flight, offered $24 refund for 2nd leg cancellation with offer to rebook. I spoke with an Air France rep who confirmed accepting refund would not cancel 1st leg. Then Air France cancelled my entire booking and kept my $1550 forcing me to purchase another, $1660 fare due to tight travel window. They refuse to listen to recording of their agent. This is fraud.

I am requesting a full chargeback for this transaction as the merchant and their partner airline, Air France, failed to provide the services purchased and fundamentally breached the contract of carriage under UK/EU 261/2004 regulations. On May 1st, 2026, I was involuntarily denied boarding on flight AF1581 due to illegal overbooking by Air France. Despite my timely arrival at Heathrow Terminal 4, Air France personnel were unhelpful, refused to provide the legally mandated "Duty of Care" or rerouting, and effectively abandoned me at the airport. While Air France staff falsely assured me my return journey would remain valid, the merchant subsequently and without my consent cancelled my entire return booking. These cumulative failures forced me to pay £270 for a one-way Eurostar ticket and a further £155 for an emergency flight from Paris Orly back to the UK to reach my pregnant wife and infant son. I am seeking a full reversal of the original charges as both the merchant and the airline abandoned their legal liabilities, refused to provide the service I paid for, and caused significant financial and emotional damages.

I rarely leave reviews, but this experience with Air France and Flying Blue was unacceptable.

Due to a family emergency, I had to change my miles ticket twice. Each time required 1.5–2 hours on the phone, with multiple calls being disconnected.

On the second change:

* I was charged again (miles + taxes)
* I received confirmation
* I could see the flight in my account

The day before departure, the reservation had completely disappeared.

At the airport, Air France staff confirmed there was nothing they could do. I was told to call Flying Blue again — the call was dropped again 3 times next to the AF incredulous staff member.

I had no choice but to buy a brand new ticket on the spot to get home.

What’s worse:

* I submitted a formal complaint → no response
* call center quality is extremely poor (noise, disconnections, communication issues, don’t speak either French nor English properly!)
* this process is completely outdated compared to other airlines

This is not just bad service — this is a system failure that leaves customers stranded.

I am now escalating this to aviation authorities.

The worst airline ever...they smashed my case's in December 2025 and refuse to compensate me

We chose air France because we had to cancel emirates due to war in west Asia. The cabin room for trolleys is meant for 2 not 3. TV screen is small and it is not working. The economy comfort seat is more of economy cramped seat. The blanket is not for tall people (6ft). Recliner button is very tight and it is making noise as if the seat is farting

Don’t fly business class on Air France medium haul flights.
It is not a business class service. On a 3hr flight and above you get the same cold tray that you get on a flight between Paris and London . Not aperitif, no hot meal . The fare however is genuinely business class!
Flight between Paris and Rabat but the same on Paris Athens or Paris Erevan. And I am a Platinum For Life member. I usually fly other airlines on medium haul for that reason but I sometimes don’t have the choice . Long Haul is ok . Short haul too but medium haul is a rip off

We sat and waited for well over an hour so they could wait for passengers who were their employees!

The worst experience ever in my life. I lost my bag and i made an complaint and they send me one place to another place. Calling different countries air france brach and different people. Explaining same situation again and again and again. Which gives stress. Repeating same situation and couldn’t find the bag. Bag has very expensive sports things. Which was totally new. And I bring from Dubai. Most expensive things i lost in this airline. I never had that kind experience. This airline is very irresponsible for their clients or their passengers. I thought that they intentions took the bag from passengers. If there are people who is missing their is no meaning if you call them and write them. You bag will not return. Very bad service ever. I suggest to people don’t choose this airline

My most recent experience with Air France (Paris to Dominica, March 2026) was very disappointing and confirmed I will not fly with them again.

We paid for extra legroom, but one of the onboard TV screens was broken and kept falling forward, making it unusable on a long-haul flight.

The cabin crew member assisting us, Maria, was unhelpful and abrupt. She attempted a temporary fix but the screen remained unusable and we were told there was nowhere to move us.

We were offered vouchers, which I declined. We were then told we would receive a £150 refund (£50 each) automatically, and that this was agreed in front of other staff. We also had promises of follow-up care during the flight from Maria which never happened.

After the flight, we only received a £50 voucher, not the agreed refund, and I received no response to my feedback or email questioning this.

Previously, my experience with Air France was when they cancelled a Cardiff to Dubai flight with no notification at all, no email, app alert, or phone call, leaving me to resolve everything at the airport myself with no apology or compensation.

Overall, my experiences with Air France have involved poor communication, inconsistent service, and lack of follow-through.

I will not be flying with Air France again.

Extremely disappointing experience with Air France in Paris. We paid extra in advance to select seats together as a family, but they were changed without our consent. After arriving from Toronto, we tried to resolve the issue at the gate, but the staff were unhelpful and came across as quite rude. It completely defeats the purpose of paying for seat selection if it’s not honored. Very frustrating and disappointing service.

Lost my luggage. Inspite of regular follow ups no response. No compensation also. Worst airlines

Terrible customer care! Always having issues with my luggage and the lack of responsibility is embarrassing.

You plan a trip of a lifetime to Paris, purchase tickets to events in Paris and then Air France says, Hey we know we had a flight on the days you scheduled but not anymore? They took our seats and put us on another flight with seperate seats not even together and said you can ask for a refund of the Exit row we took once you get to the airport. Terrible Customer service on the phone as well. The chinese girl who works for them put us on hold like she had no idea how to find info out. Then just told us what we already knew and what we saw on the computer. Will Not Fly them again. As their ratings look already not many people like them. They dont seem to care as well.

We were at delayed overnight in Paris. We were told from Expedia we had a chance of getting our money back because of the long delay, Air France rejected our request, but we got a company called “Air help“ that got a portion of our money back. While in Paris, they put us up at an absolutely disgusting hotel. The carpets were filthy and the water in the tub came out brown. We complained and never heard a word back. Would never fly Air France again.

Luggage lost on a long haul flight. On Holiday for just over 2 weeks. Put our claim in for the essentials we had to buy to find there was a 21 day cutoff. 16 days on a boat ensured that we missed their deadline to send docs in.
This sort of stunt is just very low rent and unnecessarily tight. You are wriggling out of your obligations.