I literally was Colm Harmons trickiest customer for June July 2025. He was so patient so understanding of our very small family business and the age profile of the isers 89, 76 and a mere 55 year old!... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I was making enquiries about fees and instead of having to ask for a review, it was suggested to me on the call that the sales team would review the account and see if anything could be done. The next... See more
I rang looking for a new clover machine and Danna brought me through the process. She very promptly sent all forms to me and followed up with a mail explaining what would happen next. I phoned toda... See more
AIB Merchant Services Amanda Leonard is an exceptional member of the AIB team. She is not only helpful and professional, but also takes the time to truly understand our business needs and provide t... See more
Company details
Written by the company
AIB Merchant Services is one of Ireland’s largest providers of payment solutions. We process millions of payments every day, and deal with every major credit and debit card accepting payments in every channel we can.
Contact info
10080, New York, Ireland
- www.aibms.com
4.5
Excellent
97 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SCAM
SCAM ! I was a victim of a fraud/scam from a company named Myprotravel. Two weeks ago AIB promised me to have my 79 euro back and asked me to ring back today but today they said it's not their problem and it was not a scam ! I AM AN AIB CUSTOMER FOR MORE THAN 20 YEARS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
27 March 2026
Unprompted review
I was having an issue with my credit…
I was having an issue with my credit card machine and Ajibola contacted me,explained my situation and he had sorted everything withing 10/15minutes. He was so helpful
6 March 2026
Unprompted review
Reply from AIB Merchant Services
Thank you for the fantastic 5‑star review, Patrick!
We’re really glad to hear that Aji was able to jump in quickly, explain the issue clearly, and get everything sorted for you within minutes. It’s great to know his support made such a positive difference.
If you ever run into anything else or need a hand in the future, we’re always here to help!
Easy to deal with Merchant Services Guy…
Easy to deal with Merchant Services Guy (Ajibola Sule) answered all my questions
27 February 2026
Unprompted review
Reply from AIB Merchant Services
Thank you for the 5‑star review, Mike!
We’re delighted to hear that Aji was easy to deal with and able to answer all your questions. We really appreciate you taking the time to share your experience.
If you ever need anything else, we’re here to help!
Prompt and comprehensive engagement…
Prompt and comprehensive engagement with good follow up email and phone call
24 February 2026
Unprompted review
Reply from AIB Merchant Services
Thank you so much for the 5‑star review, Kathleen!
We’re really pleased to hear that you found our engagement prompt and comprehensive, and that the follow‑up by email and phone was helpful. Your feedback means a lot to us.
If you ever need anything further, we’re always here to help!
Clarisse Cherubini dealt with my issue…
Clarisse Cherubini dealt with my issue and resolved things immediately. Thank you
18 February 2026
Unprompted review
Reply from AIB Merchant Services
Thank you so much for the 5‑star review, Rory!
We’re delighted to hear that Clarisse was able to resolve your issue straight away. Your feedback means a lot, and we’re glad the experience was a smooth one.
If you ever need anything else, we’re always here to help!
Dealt with Megan Duff who was very…
Dealt with Megan Duff who was very efficient and so pleasant. Always emailed/called back straight away. Ordered a new device and it was delivered within 2 working days, with no hassle.
17 February 2026
Unprompted review
Reply from AIB Merchant Services
Thank you so much for your feedback!
We’re delighted to hear that Megan provided such efficient and pleasant support throughout your journey. It’s great to know that her prompt communication and quick turnaround made the process smooth for you, and we’re glad your new device arrived without any hassle.
If there’s anything more we can do to turn your experience into a 5‑star one, we’d love to hear from you. Thanks again for choosing us!
Charisse made transfer so easy
Charisse was so professional and everything went very smooth and she checked in with all the time to check all was ok
9 February 2026
Unprompted review
Reply from AIB Merchant Services
Hi Lisa,
Thank you for your lovely feedback! We’re delighted to hear that Charisse made the transfer process so smooth and was professional and attentive throughout. It’s great to know her regular check-ins helped ensure everything was okay. We’ll make sure your comments reach her—it will mean a lot!
Please don’t hesitate to reach out if you need assistance again.
Company Byron Willow Taverns Ltd
Company
Byron Willow Taverns Ltd
Aji was extremely helpful on dealing with us regarding the visa machines
Kind regards
Rhonda Savage Director
6 February 2026
Unprompted review
Reply from AIB Merchant Services
Hi Rhonda,
Thank you for your kind feedback and for taking the time to share your experience on behalf of Byron Willow Taverns Ltd. We’re delighted to hear that Aji was extremely helpful in assisting with your Visa machines. We’ll make sure your comments reach him—it will mean a lot!
Please don’t hesitate to reach out if you need assistance again.
clear instructions
5 February 2026
Unprompted review
Reply from AIB Merchant Services
Hi Grainne,
Thank you for your review! We’re delighted to hear that you received clear instructions and had a positive experience with us.
Please don’t hesitate to reach out if you need assistance again.
fantastic service and so helpful
Clarisse Cherubini was so helpful and informative when assisting me with upgrading my card machine. She explained everything clearly and made the process stress-free. Really appreciate her support
4 February 2026
Unprompted review
Reply from AIB Merchant Services
Hi David,
Thank you for your kind feedback! We’re delighted to hear that Clarisse was so helpful and informative when assisting with your card machine upgrade. It’s great to know she explained everything clearly and made the process stress‑free. We’ll be sure to share your appreciation with her—it will mean a lot!
Please don’t hesitate to reach out if you need assistance again.
Excellent experience
My experience was great. I was dealing with Megan Duff who was very helpful, she fielded a lot of questions and did so in a pleasant, friendly manner and also replied in a prompt fashion. This Clover system is new to us but we feel like we have help just an email away.
29 January 2026
Unprompted review
Reply from AIB Merchant Services
Hi Susan,
Thank you for your wonderful feedback! We’re delighted to hear that you had such a positive experience and that Megan was so helpful, friendly, and prompt in answering all your questions. It’s great to know the Clover system is new for you but that you already feel supported—that’s exactly what we aim for. We’ll be sure to share your kind words with Megan.
Please don’t hesitate to reach out if you need assistance again.
Always a pleasure dealing with Ajibola…
Always a pleasure dealing with Ajibola Sule.
6 January 2026
Unprompted review
Reply from AIB Merchant Services
Hi Maria,
Thank you for your kind feedback! We’re delighted to hear that it’s always a pleasure dealing with Aji. We’ll make sure your comments reach him—it will mean a lot!
Please don’t hesitate to reach out if you need assistance again.
Good
Ajibola from AIB Merchant Services was extremely helpful and very quick in getting back to me and helping with all queries and setting up the machines. It made the transition very smooth.
6 January 2026
Unprompted review
Reply from AIB Merchant Services
Hi Michela,
Thank you for your kind feedback! We’re delighted to hear that Aji was extremely helpful and quick in assisting with your queries and setting up the machines. It’s great to know he made the transition smooth for you. We’ll make sure your comments reach him—it will mean a lot!
Please don’t hesitate to reach out if you need assistance again.
Prompt and efficient responses
Clarisse Cherubini has been an excellent support and was always on hand to answer my queries promptly and efficiently.
12 December 2025
Unprompted review
Reply from AIB Merchant Services
Hi Diana,
Thank you so much for your wonderful feedback! We’re delighted to hear that Clarisse was able to provide prompt and efficient support and answer your queries quickly. We’ll be sure to share your kind words with her—it will mean a lot!
Please don't hesitate to reach out if you ever need assistance again.
Really efficient
Really efficient, professional and genuinely helpful.
11 December 2025
Unprompted review
Reply from AIB Merchant Services
Hi Matha,
Thank you for sharing your feedback! We’re thrilled to hear you found our service efficient, professional, and genuinely helpful. Your kind words mean a lot to us.
Please don’t hesitate to reach out if you ever need assistance again.
I had a seamless transfer from my old…
I had a seamless transfer from my old merchant ID to my new one thanks to Colm Harmon from AIB Merchant services. Nothing I asked was of any trouble to him and he helped me through step by step with the process.
9 December 2025
Unprompted review
Reply from AIB Merchant Services
Hi Francis,
Thank you for taking the time to share your experience! We’re delighted to hear that Colm made your transfer seamless and guided you through the process step by step. We’ll make sure your kind words reach him—it will mean a lot!
Please don’t hesitate to reach out if you ever need assistance again.
Clarisse was excellent
Clarisse was excellent, came in after a very difficult dealings with not being able to change bank account. Clarrise was helpful, professional and got the job done, thus saving the company a customer as we were intending on closing the account due to the length in which it was taking us to change our account.
9 December 2025
Unprompted review
Reply from AIB Merchant Services
Hi Paula,
Thank you for sharing your experience with us! We’re so pleased to hear that Clarisse was able to step in and resolve the issue quickly and professionally. It’s great to know her support helped turn things around and keep your business with us—we truly appreciate your loyalty. We’ll make sure your kind words reach her—it will mean a lot!
Please don’t hesitate to reach out if you ever need assistance again.
Clarisse was very helpful from the…
Clarisse was very helpful from the start with the change over of devices the merchant ID'S which madee the process very easy.
1 December 2025
Unprompted review
Reply from AIB Merchant Services
Hi Lynda,
Thank you for your kind feedback! We’re delighted to hear that Clarisse was so helpful and made the changeover process easy for you. We’ll be sure to share your comments with her—it will mean a lot!
Please don’t hesitate to reach out if you ever need assistance again.
Excellent customer service
Excellent customer service. Clarisse answered questions clearly, was very detailed, Patient, Pleasant and Proactive.
3 December 2025
Unprompted review
Reply from AIB Merchant Services
Hi Zara,
Thank you for your wonderful feedback! We’re delighted to hear that Clarisse provided excellent customer service and was detailed, patient, pleasant, and proactive throughout. We’ll make sure your kind words reach her—it will mean a lot!
Please don’t hesitate to reach out if you ever need assistance again.
Clarisse Cherubini provided great…
Clarisse Cherubini provided great service and took care of my query very professionally.
3 December 2025
Unprompted review
Reply from AIB Merchant Services
Hi Killian,
Thank you for your kind feedback! We’re delighted to hear that Clarisse provided great service and handled your query so professionally. We’ll make sure your comments reach her—it will mean a lot!
Please don’t hesitate to reach out if you ever need assistance again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.