AfterShip Reviews 

674
TrustScore 2 out of 5

2.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Shipments sit for days at origin shipping site. None to sketchy tracking info. Multiple scans at who knows where or what facilities. Says USPS has package, but USPS posts the same tracking info as th... See more

Rated 1 out of 5 stars

They literally committed fraud and a scam. They provided me with a trial service, and once I was happy with the trial, I went into the paid subscription. However, in the past, I did not receive the sa... See more

Rated 4 out of 5 stars

Spoke to Kumar who was really helpful on a call. Had some issues before with support not being able to figure out my issue. It was ultimately my fault as I'd accidentally created 2 accounts but he fi... See more

Rated 1 out of 5 stars

My parcel was given a notice of deliver 4 days later than the actual said delivery date. The parcel was not in my mailbox. So what's the point of using a sevice that doesn't notify immediately? 50 buc... See more

Company details

  1. Software Company

Written by the company

AfterShip is a shipment tracking application and API for eCommerce retailers and buyers. Enter tracking numbers to view the shipment status. Get started for free!


Contact info

2.1

Poor

TrustScore 2 out of 5

674 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.1

All reviews

(674)

29 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I would highly recommend using AfterShip app

I would highly recommend using aftership app, it's very easy to use and the customer service is very supportive and informative. I've had the pleasure to speak to Debashish Banerjee from AfterShip app customer service and he explained major parts of the app very well, I am now comfortable to manage my store using the app.

12 March 2023
Unprompted review
Rated 5 out of 5 stars

Amazing Customer service

I started to use this amazing referral app and I think that the customer service (I spoke with Aditya) is stunning.
I highly recommend the app and the best thing I think is the easy way to use any tool to create the campaign

11 March 2023
Unprompted review
Rated 5 out of 5 stars

Fast replies

Fast replies, got my first email reviewed fast and future emails will move out automatically. So far so good.

11 March 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

The Aftership team were really helpful with information about how the platform worked & Debashish was really helpful setting us up with a trial extension. Great customer support.

10 March 2023
Unprompted review
Rated 2 out of 5 stars

fast response but no solution

The first contact with the support team was fine. I believe they will solve it and the support asked me to give 5 stars while I'm waiting. Not only from Trustpilot but also from other services. One day passed and I asked them several times but they couldn't solve a simple connection problem.

10 March 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look