Shipments sit for days at origin shipping site. None to sketchy tracking info. Multiple scans at who knows where or what facilities. Says USPS has package, but USPS posts the same tracking info as th... See more
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They literally committed fraud and a scam. They provided me with a trial service, and once I was happy with the trial, I went into the paid subscription. However, in the past, I did not receive the sa... See more
Spoke to Kumar who was really helpful on a call. Had some issues before with support not being able to figure out my issue. It was ultimately my fault as I'd accidentally created 2 accounts but he fi... See more
My parcel was given a notice of deliver 4 days later than the actual said delivery date. The parcel was not in my mailbox. So what's the point of using a sevice that doesn't notify immediately? 50 buc... See more
Company details
Written by the company
AfterShip is a shipment tracking application and API for eCommerce retailers and buyers. Enter tracking numbers to view the shipment status. Get started for free!
Contact info
Singapore
- www.aftership.com
2.1
Poor
674 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Issue with Tracking Number CSV File Import
I was not able to resolve the issue after ending the chat as the problem may be originating on another platform, but Harsh did take the time to help me as much as possible so I appreciate that.
22 March 2023
Unprompted review
Very helpful customer service
Very helpful customer service! No long wait time. He was able to cancel my subscription for me and was very pleasant and helpful! Made sure all my questions were answered before ending the chat. Thanks again!
21 March 2023
Unprompted review
Had questions
The support team got in touch with me right away when I had issues/questions. They were able to help me quickly with the issues I had and fixed them for me. We have been using AfterShip for about 6 years now and it has made business way easier!
21 March 2023
Unprompted review
Jai was very helpful in getting me…
Jai was very helpful in getting me started. Thanks.
21 March 2023
Unprompted review
Easy customer service and fast…
Easy customer service and fast communication. Able to assist in fixing issues quick! Thank you
21 March 2023
Unprompted review
Aftership customer care
i contacted aftership via their chat and was helped through my issue very well by Shivangi
21 March 2023
Unprompted review
Good quick support
Aditya identified & solved my issue regarding where sender emails were coming from very quickly
21 March 2023
Unprompted review
Technical support is good provide all…
Technical support is good provide all information about the tracking flow.
21 March 2023
Unprompted review
Happy client!!!!
We decided to use this app to streamline our returns but it was very tedious because it did not allow us to refund for store credit, it was a feature offered only to Shopify Plus members. Fast forward to today and the feature is availble to all Shopify member, this makes all the difference. Customer support has always been excellent!!!
20 March 2023
Unprompted review
excellent customer service!
20 March 2023
Unprompted review
excellent customer service provided by…
excellent customer service provided by Harsh
20 March 2023
Unprompted review
Technical Issue
They replied very quickly to me but there was a technical issue caused by aftership and It took longer than expected to resolve. So many different people connected to chat and asked same questions.
3 March 2023
Unprompted review
Very helpful with my problem
Very helpful with my problem, Rehan helps me resolve the problem in no time.
appreciate hit time and effort. The application Automizely is very easy and convenient to use
20 March 2023
Unprompted review
Great service
Great service, patient and always ready to help, highly recommended
20 March 2023
Unprompted review
Great customer support
Great customer support. Very fast and very supportive.
20 March 2023
Unprompted review
Amazing Staff
19 March 2023
Unprompted review
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