Items not received after 1 month. Tried to fill out online form but it won't take my telephone number so I will have to call them. So annoying. Afibel have resolved the issue promptly by supplyin... See more
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Review summary
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Based on these reviews
I am delighted with the nightdresses I received recently. They are of good quality and with a cute teddy-bear pattern. What I am not so happy about is Afibel's choice of EVRI as their chosen carrier... See more
Company replied
Fabulous style and quality, great offers However, supply and ďelivery times require lot of patience compared to other online retailers. Perhaps this is a result of Brexit?
Company replied
Company details
Written by the company
Afibel online catalogue : ladies clothing, menswear, undergarments, shoes, a world of fashion that's comfortable, elegant and trendy (senior, plus sizes). Afibel also has a line for the home, health and well-being, accessories...
Contact info
Bowling Green Mills, BD97 1AD, Bingley, United Kingdom
- 0 871 200 22 31
- service@afibel.co.uk
- www.afibel.com/uk
3.9
Great
6K reviews
Replied to 50% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My partner owes you about £ 20 for an…
My partner owes you about £ 20 for an order she tried to pay with her credit card which is MASTER CARD which you refused.MASTER CARD IS USED WORLD WIDE so dont keep adding interest to her bill as its your fault.
21 February 2025
I'm need to return a dress
I'm need to return a dress. The return has been sent by Afibel but it is useless. I have taken it to the post office and DHL but they will not accept it.
16 December 2025
Unprompted review
Don't buy from this website
They say your order will arrive in 2-8 days, and I've already been waiting for at least 11 business days. They don't offer any email or phone number to contact me to find out where the package is, and the courier company in Spain (CTT Express) isn't helping me locate my shipment either. I've requested a refund, and they only send an automated response saying my shipment will arrive soon, but no one tells me where it is or offers a solution. I can't file a complaint anywhere either. Don't buy from this store!!!
11 December 2025
Unprompted review
Impossible to communicate with, poor service.
AFIBEL has lost my trust as a customer, having entered their returns portal correctly, I received no communication for a long time, when it came, it was in French, and at all steps of this process, I have been met with push back, and feel as if there is no way my return will be processed. I have been left very dissatisfied, and would be quick to warn others against buying from this website.
20 November 2025
Unprompted review
My order is long overdue and I cannot…
My order is long overdue and I cannot make contact. I have sent 3 emails which have an Auto response to say someone will get back to me. They have not. And I cannot get through by phone. Payment for the order has gone through but no garments recieved. Have I lost my money!
27 October 2025
Unprompted review
Wrong size sent.
Wrong size sent although order and delivery invoice showering size. Trying to return was a nightmare (EVRI is the worst company ever). Still don't know if it has been received back, so no refund or proper size received.
30 May 2025
Reply from AFIBEL
Dear John
Thank you for taking the time to leave us this feedback.
I'm sorry to hear the wrong sized item was sent out to you.
So we can look into this further, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
I have been with you for a long time…
I have been with you for a long time but I am not sure it is for me anymore as I just can’t pay the prices as I am on pension now but I will pay the remaining balance that I owe
30 May 2025
Reply from AFIBEL
Dear Evie
Thank you for taking the time to leave us this 5 star review.
Please be assured we aim to remain competitive with our pricing with many offers and discounted items available through our website.
Kind Regards
Simon
Afibel Customer Services
Items areas described.and free gift is…
Items areas described.and free gift is really nice
29 May 2025
Reply from AFIBEL
Dear Mrs McLeod
Thank you for taking the time to leave us this fantastic 5 review.
I'm pleased to hear you're happy with your order and you like your free gift.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Services
I am very pleased with one of the items…
I am very pleased with one of the items I bought unfortunately the trousers were much too big.
4 June 2025
Reply from AFIBEL
Dear Mrs Tanner
Thank you for taking the time to leave us this good 5 star review.
I'm pleased to hear you're happy with part of your order. If you wish to return the trousers for a refund or exchange, please follow the instructions on your returns form.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Services
Reply from AFIBEL
Dear Mrs Smith
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you're happy with your order and it was delivered in a quick and timely manner.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Services
Free Air Fryer?…
I reserved a free Air Fryer as requested but when my order came it was a ceramic mosquito lamp I got as a freebie. I've noticed other customers complaining of the same thing, how many people did get the air fryer.
9 June 2025
Unprompted review
Reply from AFIBEL
Dear John
Thank you for taking the time to leave us this feedback.
I'm sorry to hear you didn't receive your free air fryer with your order. If you would like to discuss this further, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
The delivery company kept me informed…
The delivery company kept me informed and the tee shirts fitted me well
3 June 2025
Reply from AFIBEL
Dear Doreen
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you're happy with all aspects of your order and the t shirts are a perfect fit.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Services
Was disappointed at not having the free…
Was disappointed at not having the free gift of a small air fryer as promised first time I’ve been let down
21 May 2025
Reply from AFIBEL
Dear Mrs Myatt
Thank you for taking the time to leave us this feedback.
I'm sorry to hear you didn't receive your free air fryer with your order on this occasion. If you would like to discuss this further, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
Reply from AFIBEL
Dear Heather
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear your order arrived quickly and promptly.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Services
Because order came without problems
29 May 2025
Reply from AFIBEL
Dear Christine
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you're happy with your order.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Services
Reply from AFIBEL
Dear Jean
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear your order arrived quickly and promptly.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Services
To be honest my choices are very few…
To be honest my choices are very few due to my size I am only 5foot so most items I have to cut a lot of material away and gets to the point where I have alot of alterations..it is a pity because l love a lot of your garments.. Sylvia
31 May 2025
Reply from AFIBEL
Dear Sylvia
Thank you for taking the time to leave us this feedback.
I'm sorry to hear the sizing of some of our garments aren't always suitable for you.
Kind Regards
Simon
Afibel Customer Service
Bad sizing change
I usto really love afibel clothing especially there tops, but since they have changed there sizing nothing fits right, was a 16 to 18 fit perfect now it's 14 to 16 not big enough or 18 to 20 too big. Think it's time to look elswear.
31 May 2025
Reply from AFIBEL
Dear Christine
Thank you for taking the time to leave us this feedback.
I'm sorry to hear our sizing is no longer suitable for you. I will be sure to pass this feedback on to our commercial team.
Kind Regards
Simon
Afibel Customer Serviice
Quick delivery.
30 May 2025
Reply from AFIBEL
Dear Anon
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear your order arrived promptly.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Services
Reply from AFIBEL
Dear Mrs Hale
Thank you for taking the time to leave us this fantastic 5 star review.
It's great to know you find our clothing range fantastic quality and have plenty of lovely colours to choose from.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Services
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