AFC Home Warranty Reviews 

528
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 290 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally helpful, friendly, and highly knowledgeable staff members for clearly guiding them through the various available coverage plans. Many people deeply appreciate the highly responsive customer service, professional attitude, and smooth communication experienced during their entire enrollment process. However, some people mentioned facing unexpected frustration regarding warranty policy coverage, particularly when major appliances or systems were not fully replaced as they had originally anticipated. Consumers also noted ongoing challenges with getting specific repairs approved, mentioning frequent instances where providers offered prorated payouts instead of proper full replacements.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that personnel are very knowledgeable, professional,... See more

Customer service

People report positive experiences with customer service, noting that agents are professional, responsive,... See more

Service

Reviewers express mixed feelings about the service, highlighting both frustrating delays and moments of... See more

Warranty

Consumers find warranty to be ambiguous, with highly mixed feelings regarding their coverage. Many reviewers... See more

Product

Customers consistently note ambiguous experiences with product, highlighting a stark contrast between initial... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Have only been a client for a few weeks. Got the policy through a home a home purchase. Didn't get coverage for over a week while they waited for the check to arrive and be processed from the title co... See more

Rated 4 out of 5 stars

I just starting with them, I am waiting for my paper work showing my policy to come in the mail showing what is covered and what is not.

Company replied

Rated 5 out of 5 stars

Richard Clemons was a great representative and after talking with him, I jumped ship from American Home Shield who I have had for over 14 years. I am happy and hopeful to have joined AFC Home Warrant... See more

Rated 5 out of 5 stars

Since we are new to AFC the only person we have been in contact with is our salesman, Jesse. I must say he was really the reason we decided to go with AFC. He kept in touch and always asked us if we... See more


Company details

  1. Home Insurance Agency

Written by the company

For almost two decades, America’s First Choice Home Warranty has protected homeowners against unexpected and costly repair bills when systems and appliances in their homes break. Bringing savings and peace of mind to homeowners is our number one goal, and our home warranty plans deliver. When systems or appliances fail in your home, simply call or request service online and AFC takes care of the rest. We’ll schedule the repair professional (you may also use a professional of your choice) and cover the cost of repair or replacement.* After that, we’ll guarantee the repair for the life of your plan. AFC covers all of your home’s essential systems and appliances, from HVAC, electrical, and plumbing systems to kitchen and laundry appliances to home electronics and more. We even cover outdoor sewer and water supply lines. And with so many items that could need repair, you can use your warranty plan as often as needed to keep your home running smoothly. With thousands of pre-vetted technicians in our nationwide network, AFC brings quality, efficiency, and savings to the table when you need us. That lets stop worrying about household repairs so you can focus on, well, living your life. *Limitations and exclusions apply.

Our Unbeatable Workmanship Guarantee

We guarantee repairs for the life of your plan

AFC is in the business of making lasting repairs that keep your home running smoothly for the long haul. So when we fix something in your home, we guarantee the repair for the life of your plan with us. If, at any time during your coverage term, AFC’s repair fails, we’ll send a technician out to fix the failure at no cost to you. Depending on the plan length you choose, that’s up to three years. No other company in the industry guarantees repairs for that long.

Contact info

4.0

Great

TrustScore 4 out of 5

528 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 2 weeks

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4.0

All reviews

(528)

276 reviews in the last 12 months

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Rated 5 out of 5 stars

so far

so far, all i did was sign up. very easy process. got everything covered that i felt was necessary even roof covered as a perk.

27 March 2026
Rated 5 out of 5 stars

AFC Is A Top Notch Home Warranty Experience!

Richard Clemons is one of the reasons I had a great experience on March 23, 2026, with AFC Home Warranty. Richard was the "sales agent" I didn't think I needed. Additionally, your website provides a lot of helpful information regarding the warranty plans and their coverage. Lastly, AFC is listed in the Top 5 of Texas Home Warranty Companies!

23 March 2026
Rated 5 out of 5 stars

No pressure sales, paying half on home warranty plan

No pressure sales. After contacting several other home warranty providers, the AFC associate I spoke with - Patrick - was professional and ready to answer any questions quickly and honestly; did not try and push the product to me. He only provided straightforward information regarding what various plans AFC offers, and which would be the right fit for my home warranty needs. I feel confident in switching from my previous home warranty plan to AFC. I am now paying half of what I used to pay monthly on a previous plan by switching to AFC!

9 March 2026

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