Advance Financial Reviews 

14,245
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 1,636 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally nice, friendly, patient, and knowledgeable, making interactions pleasant and stress-free. Many highlight the excellent customer service, noting that agents are helpful, professional, and go above and beyond to resolve issues. The overall service is described as quick, easy, and efficient, with a straightforward application process, fast approvals, and a user-friendly experience. However, some customers also noted concerns regarding payment clarity and high interest rates, finding minimum payment amounts unclear or unexpectedly high. Additionally, a few people experienced issues with funds not being disbursed as expected or the system processing full amounts despite requests for less.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting employees as knowledgeable, patient,... See more

Customer service

Customers had positive experiences with customer service, often describing it as quick, friendly, and... See more

Payment

Reviewers mention ambiguous feedback about payment, with some finding easy payment plans and methods, even... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as smooth,... See more

Service

People report positive experiences with service, often highlighting the fast and easy process for obtaining a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The lady that worked there was super nice and friendly. Also, best thing about it is that I got approved for the exact amount that I needed without her even knowing what I needed… THANK YOY for your h... See more

Rated 5 out of 5 stars

Hello, thank you for reading my review. I think it is important to provide a clean and safe facility for both the employee and customer. Advance Financial provided this to a level where it... See more

Rated 5 out of 5 stars

I was satisfied with my online loan application experience with the agent. The Advance Financial agent worked patiently with me to complete the information, and she answered all my questions without h... See more

Rated 5 out of 5 stars

The process was easy due to great directions. I appreciate the pace which allowed me to actually read the contract.


Company details

  1. Money & Insurance

About Advance Financial

Written by the company

Tennessee based, Advance Financial was founded in 1996. From its humble beginnings as a 3-store chain, the company has grown to include more than 70 locations throughout Tennessee. Advance Financial is a leading fintech company offering online line of credit and installment loans across the country.

Recent recognitions include 2019 Inc. 5000 fastest-growing private companies for the eighth straight years; A+ rating by the Better Business Bureau; Nashville’s 4th fastest growing company (2019, Nashville Business Journal); Forbes Best Employers for New Graduates (2018); and, Indeed Top-Ranked Workplace for Compensation/Benefits (2019). Advance Financial is the second largest family-owned company headquartered in Nashville (2019, Nashville Business Journal).


Contact info

4.2

Great

TrustScore 4 out of 5

14K reviews

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4.2

All reviews

(14,245)

1,612 reviews in the last 12 months

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Rated 5 out of 5 stars

Lee was absolutely amazing

Lee was absolutely amazing. He help me every step of the way,never rushed me amd always made sure if I had any questions he would help me. He easily helped me make my decision.

23 July 2026
Rated 1 out of 5 stars

⭐☆☆☆☆

⭐☆☆☆☆

Absolutely disgusted with how Advance Financial has handled this situation. I have made every effort possible to resolve this account. I communicated, worked with the law office handling the collection, agreed to a payment arrangement, and have been making payments that are higher than what was requested — and I have been making those payments early.

Yet despite me actively paying and doing everything I can to make this right, Advance Financial is still choosing to move forward with a lawsuit.

I was not refusing to pay. I was not ignoring the situation. I was making payments and trying to resolve this responsibly. Instead of working with a customer who is making a genuine effort, Advance Financial chose to escalate things.

A company that treats people this way when they are actively trying to pay is absolutely unacceptable. In my experience, Advance Financial has shown a complete lack of compassion, communication, and willingness to work with customers. This entire process has been incredibly disappointing, and in my opinion, the way they handle customers is just plain trash.

23 July 2026
Unprompted review
Advance Financial logo

Reply from Advance Financial

Hi. Thank you for your feedback. We’re sorry to hear we didn’t meet your expectations. We don't have enough information to look up your account from your review. If you'd like to discuss this further, please send your full name and phone number to reviews@af247.com so that we may review your account.

Rated 5 out of 5 stars

My first experience at Advance…

My first experience at Advance Financial was great the agent Jennifer was Professional,Knowledgeable,Understanding,Accurate and Patient She went over everything and explained to me all my paperwork and I appreciate it and I Highly Recommend them for any of your Financial Needs and Thank You.

22 July 2026
Rated 2 out of 5 stars

Application Process

After providing all information and connecting bank, I received an email stating the funds were reduced and to verify bank. Did that and nothing. I called the following day and was told everything looks good and to expect an email in about an hour. Nothing. Called again today and was told they don't deposit to savings accounts despite that being the account I receive my direct deposits. I provided checking account information for the same bank that I included when I connected my account during setup. I was then told I would have to reapply.

Feels uncomfortable providing all of my primary personal information and signing documents for money I will never have access to. Not sure if I was scammed or saved from a predatory loan I had no business getting in the first place.

21 July 2026
Advance Financial logo

Reply from Advance Financial

Hi. Thank you for your feedback. We’re sorry to hear we didn’t meet your expectations. If you’d like to discuss this further, please contact us at www.af247.com/contact/ so we can connect with you.

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