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Advance Financial Reviews 

14,303
•
TrustScore 4.5 out of 5

4.3

Money & Insurance
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Review summary

Created with AI, based on recent reviews

Evaluating 1,562 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and customer service for their exceptional helpfulness, patience, and professional approach, making complex processes easier. Many people also highlight the application process as simple, fast, and easy to navigate, leading to a smooth and efficient overall user experience. However, some customers also noted concerns regarding payment clarity, expressing confusion over high interest rates and monthly payment structures that were not always transparent. A few other people also felt that there were issues with account management, such as unexpected account closures, difficulties with receiving funds, or repeated bank verification.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting helpful, kind, and patient... See more

Payment

Customers consistently note ambiguous experiences with payment, with many reporting issues receiving funds... See more

User experience

People report positive experiences with user experience, finding the process simple, easy, and smooth from... See more

Service

Reviewers mention positive feedback about service, often highlighting its speed and efficiency, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was satisfied with my online loan application experience with the agent. The Advance Financial agent worked patiently with me to complete the information, and she answered all my questions without h... See more

Rated 5 out of 5 stars

Hello, thank you for reading my review. I think it is important to provide a clean and safe facility for both the employee and customer. Advance Financial provided this to a level where it... See more

Rated 5 out of 5 stars

The process was easy due to great directions. I appreciate the pace which allowed me to actually read the contract.

Rated 5 out of 5 stars

Mr Rob was very helpful! Quick and easy process! Took his time to get me more money than needed! He was very patient and helpful on the phone even tho we couldn’t get approved through the phone due to... See more

Company details

  1. Money & Insurance

About Advance Financial

Written by the company

Tennessee based, Advance Financial was founded in 1996. From its humble beginnings as a 3-store chain, the company has grown to include more than 70 locations throughout Tennessee. Advance Financial is a leading fintech company offering online line of credit and installment loans across the country.

Recent recognitions include 2019 Inc. 5000 fastest-growing private companies for the eighth straight years; A+ rating by the Better Business Bureau; Nashville’s 4th fastest growing company (2019, Nashville Business Journal); Forbes Best Employers for New Graduates (2018); and, Indeed Top-Ranked Workplace for Compensation/Benefits (2019). Advance Financial is the second largest family-owned company headquartered in Nashville (2019, Nashville Business Journal).

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

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4.3

All reviews

(14,303)

1,445 reviews in the last 12 months

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Rated 5 out of 5 stars

The help I received from Steve was…

The help I received from Steve was excellent. He went through step by step to help me get photos over and called me back to get a little more information. I felt less stressed not being tech savvy. His compassion was outstanding. Sorry. Rob, you were on the phone with another client, however, I think you would have done a great job like Steve.

4 August 2026

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