Aeroporto Internazionale di Napoli Reviews 148

An excruciating wait to pass through immigration a week ago was repeated today on our return journey. So long was the delay that we were in clear and danger of missing our flight back to the UK, exacerbated by the prioritisation of passengers on two flights to the US.

Perhaps the provision of rather more than 3, sometimes 4, Border staff might help? Or are the flight schedules every day a constant source of surprise to them? 𝑷𝑺 - 𝒉𝒂𝒗𝒊𝒏𝒈 𝒋𝒖𝒔𝒕 𝒑𝒖𝒕 𝒐𝒖𝒓 𝒑𝒂𝒔𝒔𝒑𝒐𝒓𝒕𝒔 𝒂𝒘𝒂𝒚, 𝑰 𝒕𝒉𝒐𝒖𝒈𝒉𝒕 𝑰'𝒅 𝒕𝒂𝒌𝒆 𝒂 𝒎𝒐𝒎𝒆𝒏𝒕 𝒕𝒐 𝒂𝒅𝒎𝒊𝒓𝒆 𝒎𝒚 𝒑𝒐𝒔𝒕-𝑩𝒓𝒆𝒙𝒊𝒕, 𝒐𝒉-𝒔𝒐-𝒓𝒆𝒕𝒓𝒐 𝒔𝒕𝒂𝒎𝒑𝒔 𝒊𝒏 𝒎𝒚 𝒏𝒆𝒘 𝒐𝒏𝒆. 𝑵𝒐𝒕 𝒐𝒏𝒍𝒚 𝒊𝒔 𝒕𝒉𝒆 𝒅𝒆𝒑𝒂𝒓𝒕𝒖𝒓𝒆 𝒔𝒕𝒂𝒎𝒑 𝒔𝒆𝒑𝒂𝒓𝒂𝒕𝒆𝒅 𝒃𝒚 𝒔𝒐𝒎𝒆 𝒔𝒊𝒙 𝒑𝒂𝒈𝒆𝒔 𝒇𝒓𝒐𝒎 𝒊𝒕𝒔 𝒂𝒓𝒓𝒊𝒗𝒂𝒍 𝒄𝒐𝒖𝒏𝒕𝒆𝒓𝒑𝒂𝒓𝒕, 𝒃𝒖𝒕 𝒊𝒕 𝒂𝒍𝒔𝒐 𝒃𝒆𝒂𝒓𝒔 𝒕𝒉𝒆 𝒅𝒂𝒕𝒆 26.5.26 𝒂𝒏𝒅 𝒊𝒔 𝒔𝒐 𝒑𝒐𝒐𝒓𝒍𝒚 𝒊𝒎𝒑𝒓𝒆𝒔𝒔𝒆𝒅 (𝒓𝒂𝒕𝒉𝒆𝒓 𝒍𝒊𝒌𝒆 𝒎𝒆) 𝒕𝒉𝒂𝒕 𝒕𝒉𝒆 𝒇𝒂𝒄𝒕 𝒕𝒉𝒂𝒕 𝑰 𝒘𝒂𝒔 𝒍𝒆𝒂𝒗𝒊𝒏𝒈 𝒓𝒂𝒕𝒉𝒆𝒓 𝒕𝒉𝒂𝒏 𝒂𝒓𝒓𝒊𝒗𝒊𝒏𝒈 𝒊𝒔 𝒏𝒐𝒕 𝒄𝒍𝒆𝒂𝒓.
𝑶𝒏𝒆 𝒕𝒉𝒊𝒏𝒈: 𝒚𝒐𝒖 𝒉𝒂𝒅 𝒋𝒖𝒔𝒕 𝒐𝒏𝒆 𝒕𝒉𝒊𝒏𝒈 𝒕𝒐 𝒅𝒐...

Worst airport ever existed! It seems like it is stuck in 80's. People are lazy, and the prices are extremely high.
1 extra star given to a polite lady, who helped us to navigate through this garbage airport

I have flown more times than I can count in my lifetime. I have flown from some of the notoriously bad airports - Mumbai, DeGaulle, Heathrow, Orlando - but never in my life had I encountered such a rude and useless shower as in Napoli.
First, we missed our flight to Dublin because a late middle aged female member of staff with visibly dyed red hair put us in the wrong queue. I tried checking the boards to find our check in counter but the boards weren't updating. we spent two hours queueing in the wrong queue, which might i remind you we were told was the right queue. Because of the length of the queue and the fact it was the wrong queue (remember, we were put in this queue by a member of staff) by the time we got to the counter our plane was already flying. I went back to the woman who put us in that queue and told her what had happened, and she tried to deny having ever told us that was the right queue and then had the gall to mock me for missing my flight. Disgusting behaviour. we went to the counter to try buying tickets only to see three people all on their phones with 'closed' signs in front of themselves. When we asked how much it would cost to fly to Ireland, the person at the desk lied to our faces and said there were no more flights to Ireland that day. We had already found a flight with Lufthansa at that stage and there was another flight with KLM that night, but they would rather lie to your face than lift a finger. In the end my girlfriend stormed off, and I called shareholder relations at Lufthansa. Security was another nightmare, with multiple staff on each scanner all giving conflicting directions. Past security there is next to no seating, we sat on our suitcases or on stairs while we waited because there was a severe lack of seating elsewhere. while waiting for the flight with Lufthansa, I got in touch with the airport's complaints line, and was told yet another lie by the airport - no such employee who is female, middle aged, and with dyed hair - exists.

It took almost 2 hours to check in, and that was in the priority check in line, apparently the luggage belt was broken, but the one for economy passengers was working. The staff were incredibly rude and just told me to wait. When we finally got through passport control, another disaster with just 3 lanes open, someone set off the alarm, which went on for over half an hour. Our flight left 2 hours late. I’m amazed our luggage arrived at the destination. An awful experience.

I have been traveling for years and I have never seen a worse airport. Broken baggage trail in check in, they were aware of the problem hours ago, they reassured us it should be fine and they lost all of our luggage!

Out of all my years of travelling worldwide this has to be the worst airport ever. Total chaos and unhelpful staff. No provision for people with mobility issues and the staff just let passengers lay across the seating whilst those with mobility issues stand. The highest percentage of ignorant passengers I have ever come across!

Staff in departure lounge food and drink establishments were rude, uninterested, unprofessional and uncaring.
I understand that unemployment in Napoli is around 40%… so I’m very surprised that the airport management can’t manage to recruit people who care about their attitude and approach to paying customers.

Naples airport is absolutely terrible! No service what so ever. The people in security thinks they are little kings and treat people like sheeps. I have never felt so close to explode from anger, as their attitude is so bad everytime. Unfortunately they have all the power, so you are obliged to shot up and accept their disgusting attitude.

EWR to NAP, NAP at 09:00 has exactly one passport control agent for several arriving wide bodies with non EU passports. Took 75 minutes to get through in 90F heat, no A/C of course. Then Avis/Budget took two hours to process 50 people in front of me.
No signs anywhere in Napoli for directions to airport, a total don't care.
NAP to EWR, A/C on level with shops but almost no A/C on lower passport check gate level, again in terrific heat. Agent kept vectoring EU passports to "tutti i passoporti" line, so they ran through while we waited an hour.
Never, ever use NAP.

nice sized airport and security is generally quick and smooth, but the constant flow of super loud announcements are horrific...

What’s even the point of having a luggage deposit, if no one is at work? Very disappointed, I had a 6 hours layover and had planned to spend it in the city. Instead, I had to stay at the airport watching passerby.