AeroBand Reviews 

149
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love these unique musical instruments, frequently praising the amazing sound quality, convenient portable design, and how enjoyable they are to practice with every single day. Many individuals also deeply appreciate the remarkably fast support team whenever they face unexpected shipping issues or need professional technical guidance. Some reviewers were not happy with customer service, mentioning completely unanswered emails and experiencing major delays in getting help. A few other people also felt that certain purchased items or the included learning software were completely defective, outdated, and very frustrating to operate.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the guitar is well built, mechanically superb,... See more

Customer service

Clients share positive opinions on customer_service, noting that the support team is extremely helpful,... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the instrument is well... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how simple the operation is and how... See more

Response time

Users describe positive interactions with response_time, highlighting fast and helpful customer support.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I think what the most Impressive is the eco-system of the app and the guitar itself. I'm a bedroom music producer, since I play keyboard, Aeroband Guitar gives me a chance to learn how to arrange a gu... See more

Company replied

Rated 4 out of 5 stars

I initially gave a one star review following a problem with my guitar and lack of response from AeroBand following unanswered emails. They have since been in touch and provided a quick response to th... See more

Company replied

Rated 4 out of 5 stars

Great customer service and app that lets you modify the guitar to play various sounds and songs. Easy to use for practice but sounds feel electronic, but that’s okay as I only use it for practice.

Company replied

Rated 5 out of 5 stars

I received my Aeroband guitar in the expected delivery window and have been impressed with the quality of the guitar. I'm new to playing, and the experience has been fun. The app that links to the gui... See more

Company replied


Company details

  1. Internet Shop
  2. Electronics Store

Written by the company

AeroaBand is committed to reshaping the musical landscape through digital innovation, making music creation accessible and enjoyable for everyone. We envision a world without boundaries in music—where people of all skill levels can express themselves in new and exciting ways through AeroBand’s cutting-edge technology. Our mission is to democratize music creation by bridging the gap between dreams and ability. With smart, intuitive instruments, Aeroband empowers music lovers worldwide with tools that spark creativity, support learning, and enhance the musical journey. We aim to make musical expressions as natural as speaking: easy, joyful, and barrier-free


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

149 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(149)

97 reviews in the last 12 months

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Rated 1 out of 5 stars

I ordered a full pack for the birthday…

I ordered a full pack for the birthday of my husband. I choose specially this brand because they says on the website 3/5 working days.
After 3 weeks nothing was shipped and now the tracking says it will take 2 or 3 more weeks.
I asked them a refund for the Big delay and they offer 5 dollars.
A very poor client services...
Try another brand you will save your money

12 November 2024
Unprompted review
Rated 1 out of 5 stars

waiting 2 weeks for my order

waiting 2 weeks for my order, which was supposed to arrive within 4 or 5 days. Just received email that goods are being shipped from China today . Definitely feel this web site is a scam. Dont lose your money , AVOID

29 November 2024
Unprompted review
Rated 1 out of 5 stars

SAVE your money!

The most worthless crap you can buy regarding to music...the set up is worthless, so is the communication between devices. The sound is even worse!

2 September 2024
Unprompted review
Rated 5 out of 5 stars

Bought the pocket drum 2 plus a couple…

Bought the pocket drum 2 plus a couple of months ago. Tried the app which is OK but I use them for practice and recording. Perfect as I live in a van. They connect via usb so I can use any vst. I have read all the negative reviews and don't get it mine work really well yiu just have to get used to them. Maybe people are giving up on the 1st try..I dunno...But I love mine a great product that I use everyday.

8 August 2024
Unprompted review
Rated 1 out of 5 stars

You cannot get your money back because…

You cannot get your money back because they say that shipment is destroyed and do not care the rest even though I have returned the product within14 days, the carrier is a fraud company and aeroband is working with them never shop from this site

10 January 2024
Unprompted review
Rated 1 out of 5 stars

It's terrible and they won't do returns without a fight

It's terrible, as a professional drummer i had high hopes. But the drums (which obviously you can't see) decide to randomly move around as you are playing them. Making it completely impossible to play anything, it's not even possible to play a simple drum beat with these. All the video advertising is all a scam because that's not at all a clear representation of the response and ability of this worthless product. The worst part is the company do not know what good customer service is because if you ask for a refund all they do is give you excuses to why it's not working and suggest you try again. It is completely baffling that the website Amazon let them get anyway with selling this product, as it's a trap for a novice, or a relative of a drummer, as they would think it's a good idea with all the great videos... But then when they get it and try and use it, it's completely rubbish. The worst part is the company has 14 day refund policy, which is a very short time frame and very dodgy.
I would suggest if you are thinking of buying this for anyone who you know who is a drummer, please don't buy it. These people do not deserve your hard earned money.

*Update - they did accept a return but for some reason it I didn't receive the full amount back, it was about $10 short of the original price I paid. They also didn't pay for the return shipping you have to pay for that yourself.
The whole experience was pretty poor.

21 December 2023
Unprompted review
Rated 1 out of 5 stars

This company is a scam!

We have a defective unit and Aeroband will not allow us to return the unit even though it is within the return window. They continue to email us back with “fixes” even though I continue to tell them the unit is defective and they seem to have no intention of allowing me to return the unit. Additionally, there is no option for me to leave a review on the website even though I purchased the item directly through them, very suspicious. Buyer beware!

6 December 2023
Unprompted review
Rated 2 out of 5 stars

My 13 year old wasted his own money on these

My 13 year old save up his money for the aeroband drum sticks. We read all the reviews and were convinced they would work... but they fail all the time. Within 15-30 seconds they lose their tracking and you have to reset them... rendering them completely useless. I wrote to customer service and never received a reply. I'll see if a reply to this review gets any attention?! To be fair, they sound good and the concept is nice, but they just don't work very well

4 May 2023
Unprompted review
Rated 1 out of 5 stars

Scummy practices, avoid!

A friend of mine was offered to review this guitar but received a very interesting email regarding "rules" for reviewing.

Basically said they have to review it positively or not to review it at all, and that if there was a negative review that they would be liable for any financial damage they may receive.

The guitar is far too expensive for beginners, and lacking far too many features for "pro's"; but worse than that, a company that ONLY values the positive feedback and puts it's fingers in it's ears for the negative is a company that simply doesn't care about it's customers.

AVOID. THIS. COMPANY

19 October 2023
Unprompted review
Rated 1 out of 5 stars

Totally fake

I got these pocketdrums 2 plus today and it sucks badly....it is totally fake product. Miss playing all the time. Even a basic drumbeat is impossible. It feels like the drumset is moving and changing the position and all the suddenly you just play some nonsense beats. 👎👎💩

13 July 2023
Unprompted review
Rated 3 out of 5 stars

Did not work for me

Ordered the drumsticks. I couldn't get them to work properly so I had to return the product. The product had to be returned on my own costst all the way to the USA (from EU) which is quite expensive. I am disappointed that I could not get the product to work the way that I thought it would. The refund process was a bit odd, but eventually via the e-mail it took a few days until the payment was processed.

28 June 2023
Unprompted review
Rated 5 out of 5 stars

Great product, great service

The product is awesome. Aeroband pocket drums are so much fun! The company seems genuinely interested in the customer experience. I had an issue with one drumstick and they were quick to respond and happy to resend a replacement. Will update this review when it arrives. Very happy. UPDATE: brand new replacement arrived as they said it would. Extremely happy with the service.
I also see a lot of negative reviews about integrating the sticks with the app. Personally I never use the app. That is more like a game. I just play them thru the Bluetooth adapter, hooked up to a speaker or headphones. No need to get your phone involved. It’s lots of fun.

31 March 2023
Unprompted review
Rated 1 out of 5 stars

#1898 order

#1898 order
I did a order of Aeroband drumstick
And I recieved Lamp !!!!!!!!
It's a literary wrong marketing from company

1 February 2023
Unprompted review
Rated 1 out of 5 stars

its garbage

Your product is garbage, it does not work like your videos and your return is insane. If I could give you a zero I would. DONT BUY IT, ITS A WAIST OF MONEY.

19 January 2023
Unprompted review
Rated 1 out of 5 stars

This website is a scam

This website is a scam, ordered on April 2021, customer service pretends they sent product but based on tracking number it was returned to sender. They cant even process refund nor send the product. It has been two months no product nor refund received. Do not ever transact in aeroband.net

1 June 2021
Unprompted review
Rated 1 out of 5 stars

Sign in won't work

I played for an hour, had to go somewhere, got back on later, and now it's not letting me sign in! It says that the system failed or whatever, and when I press skip, nothing loads. I was really enjoying this app, but now I'm just sad. Thanks a lot

25 December 2020
Unprompted review
Rated 5 out of 5 stars

The packaging was really nice

The packaging was really nice. I only got to play with it for an hour. So far liking it. I just wished it didn’t force me to do all the tutorials and just let me free play to begin with.

20 September 2020
Unprompted review
AeroBand logo

Reply from AeroBand

Thank you! We will create the skip button in the next version!

Rated 5 out of 5 stars

I’d say this is a quality product

I’d say this is a quality product. The drumsticks just feel good and so far, I think they’re pretty fun to play with. Of course there a little bit of latency, but I’m sure it will improve over time.

20 September 2020
Unprompted review
AeroBand logo

Reply from AeroBand

Thanks! We will work on!

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