Aer Lingus Reviews 

I chose them over Ryanair for a trip of 3 days- first time ever. They lost my bag and i was without clothes for the whole trip. I had to buy new everything. They found my bag when i was back from my trip and took almost a month to answer my claim; they didn’t even refund my expenses totally only partially. They’re a joke.

Flew from Belfast to Manchester on Thursday 13th May 2026. The whole experience was very positive. I have to say a big thank you to Clair the flight attendant. She was fantastic, friendly, chatty, and really made the short flight an excellent exper

The most appalling customer service expierence.. I am based in the U.S. and just had a call today, May 14th with John. He had a completely rude and apathetic tone when asked a simple clarifying question. As someone who works in CX in the travel industry, I am shocked such a company would have someone like him on calls. Made me feel dismissed and a nuance for calling and requesting a cancellation.

Will NEVER book with them again.

My flight was delayed from canada which was with British Airways.I came to london Heathrow and my next connection flight was with air lingus . I was exhausted as I should wait for another 4 hours to get my flight.So i went to the help desk of air lingus and a lady was sitting there and explained my concerns.She didnt even bother to listen to my concerns. It was a awful experience

Written to the CEO of Aer Lingus twice with no response have been bouncing emails backwards and forwards for the last three weeks absolutely horrendous and frustrating.
Make sure you check your boarding pass that you haven’t been given another passenger boarding pass!! which in my case was !! Very stressful if you are booking the Aer lingus lounge be aware that they only offer cold food now at lunchtime it’s packed it’s dirty and the staff are very unhelpful I have used Aer Lingus for over 50 years. I’m very disappointed in the way they treat their customers so be aware it’s not the airline it used to be and how they survive. I do not know.

When calling from the United States for help, it would be great to be able to have help from someone who speaks better English.

Apart from (dynamic-pricing?) "error start again" bumping up the cost by £30 and several delays (late arrival, tech probs) my last flight to Donegal was pleasant enough. This time I liked the new inclusive price for booking the same trip involving transfer at Dublin but it threw me out x3! I couldn't be bothered make a 4th attempt to give them £200 so gave my money to Irish Ferries instead!

Awful service, arrogant and impolite stuff, even during the greetings or when asking them simple questions. They were rude during the flights, they refused to help me with my carry on luggage and they told me I cannot have my jacket on my legs or on the empty seat next to me!?????!!! Have travelled with Ryanair, Vueling, Transavia, sky, easyjet and this is the first time I see this behaviour.

Furthemore, while I paid for carry on hand luggage in both way, when checking in for the return flight they informed that I have to check it in. EVEN THOUGH I PAID FOR THIS SERVICE and the airplane has half empty..
Awful. Won't book with them again if I can find an alternative.

Very disappointing experience with Aer Lingus.

I travelled from Shannon to Heathrow airport and booked what I understood to include a cabin bag together with a small personal bag. However, when I arrived at the airport with a cabin suitcase and a rucksack, I was told by the check-in staff that the cabin bag was not included in my ticket and had to be checked in.

I explained that I would actually prefer to carry the bag with me into the cabin rather than check it in, especially as the checked baggage allowance was apparently included in the ticket anyway. However, I was told this was not allowed.

This made very little sense to me. If the airline allows the bag free of charge as checked luggage, why should passengers not be allowed to carry the same bag into the cabin instead? The whole policy felt unclear and poorly explained during booking.

Eventually, I had no choice but to check in the bag against my wishes.

Overall, I found the customer service disappointing and the airline experience felt more like a budget airline despite being presented as a national carrier. Even basic refreshments onboard were not complimentary and everything had to be purchased separately.

Unfortunately, not an airline I would be keen to use again.

Avoid this airline at all costs. Had an 8 hour flight from Dublin to Chicago. My seat was broken, my TV was broken, nobodies map worked, AND the WiFi that we PAID for was off for the entire flight and the crew never said anything about it. So none of us knew where we were or how long we had left, with no forms of entertainment or anything. Also, the economy seats are the most cramped out of any airplane I have ever been on, and I have flown countless times on several airlines. My knees were very painfully pressed up against the seat in front of me. It should be illegal to build cabins like these, especially on a transatlantic flight. This is by far, the WORST airline with the WORST airplanes and the WORST crew. Quite literally a painful flying experience

Last flight from Barcelona to Dublin last Sunday…the tall flight attendant and his boss (sorry, never got the names) played an absolute blinder…they dealt with 50 unruly teenagers (although most subsequently fell asleep en route) and upgraded me and my friends to the front row seeing how concerned we were with the potential of a nightmare scenario! We had a BRILLIANT flight, thanks to Aer Lingus staff…thank you!

Traveling Air Lingus use to be a joy! Not anymore. Still having people use steps & walk across tarmacs! Staff is still good & they were on time. However when we landed no place to park plane ( reminded me of O'Hare) As for Dublin Airport....needs moderation badly. Not enough restaurants Not enough seffavoritefating areas. Overcrowding for passengers. Very sad!

On our trip to Nashville from Dublin today, all Aer Lingus staff stationed in Dublin and cabin crew went out of their way to ensure we had a great experience. Well done to all.

Not flown yet but needed to call customer service regarding flight schedule changes. I spoke with Dierdra. This lady is a great advert for ther company. Knew exactly what I wanted in an instant, cheerful, friendly and with a sense of humour. The company should give this lady a pay rise.

Tried to reserve seats but website not working neither is the app. Got through to customer services and could not understand a word that the gentleman was saying as his English was simple awful. This level of service is just utterly hopeless.

Worst experience I've ever had flying. Delayed my flight by 5 hours and decided a €6.50 meal voucher would be enough. Apparently adverse weather but the flight that arrived after us seemed OK to fly to Bhx. Basically they only wanted to delay and mess with one flight and not deal with other for compensation. Got on the flight and it was announced that delay was due to staff shortages but if they put down adverse weather conditions so they don't have to pay compensation on the email I got from them.

Avoid — Customer Service is Non-Existent
Booked Business Class transatlantic flights with Aer Lingus, upgrading from Smart Economy via their call centre. Submitted a refund voucher request on 01 April 2026 — a request they acknowledge and which is clearly supported by their own published Terms and Conditions.
Six weeks later, still no voucher. In that time I have received nothing but a generic holding email from a noreply address, been told by phone that a "connecting airline complication" is causing the delay (nothing about this on their website), and been completely stonewalled when trying to escalate. Their customer care email is unmonitored, their complaints process is a black hole and their social media support told me via an automated response that DMs aren't monitored for customer queries.
I have now been left with no choice but to raise a formal Mastercard chargeback.
Nearly €7,500 sitting in limbo for six weeks is not acceptable. The flights are usually fine — the post-booking customer experience has been an absolute disgrace.

Extremely difficult.
Aer lingus mislaid my baggage on a flight from Dublin to Birmingham.
The process of try to submit a receipt to be reimburse for cost incurred, in my opinion, is purposefully made difficult.
After online bot chats and 30min wait time to speak to an agent, to having to go through all the same process when that stated phone call I was told I'd receive, never came through.
I'm a stickler for customer service, so I will not be giving up, as small as the sum is..

Absolutely abysmal..

Staff on flight EI10585 4.5.26
Malaga to Dublin, told me to book two seats the next time I'm flying complaint sent in to aer lingus we wait and see if a reply before I contact aviation,

One of the best travels we have had to Croatia with Aer Lingus. Credit when it's due.