Adorama Reviews 

3,785
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,357 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the vast selection of high quality camera equipment and photography products available on the platform. People are especially happy with the competitive pricing, useful bundled accessories, and secure packaging on their recent orders. Buyers also appreciate the quick shipping services that consistently deliver items right to their doors on time. Some reviewers were not happy with severe delivery delays, tracking errors, and orders that apparently never arrived. Others reported receiving damaged merchandise or incomplete bundles, noting that customer support was extremely difficult to deal with during returns.

What people talk about most

Product

Customers had positive experiences with product, noting that items generally arrive in good condition and as... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages frequently arrive safely, on... See more

Price

Clients share positive opinions on price, consistently highlighting competitive rates and unbeatable deals... See more

Service

People report positive experiences with service, highlighting competitive prices, quick delivery, and... See more

Order

Users describe positive interactions with order, highlighting trouble free ordering and easy online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Adorama is one of the best places on the web to purchase camera and optical equipment. They are reliable, trustworthy, and prompt. They offer U.S. Market equipment with full warranty, and they don't e... See more

Rated 5 out of 5 stars

The shipment was quick and I had been waiting for this lens to come back into stock. Great packaging and well protected, which is paramount for the amount of money spent to me. Original packaging for... See more

Rated 5 out of 5 stars

Great product at a good price delivered fast. The Sigma 16mm lens for Canon RF is an extraordinary piece of glass. You know you're getting the genuine product designed for the correct brand when you o... See more

Rated 5 out of 5 stars

I had been eyeing a Nikon lens for some time. I am an Adorama regular customer but surveyed the market. Hand down, Adorama had the best deal with its provided extras. Ordered on a Monday and was d... See more


Company details


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4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(3,785)

1,373 reviews in the last 12 months

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Rated 4 out of 5 stars

Great DJI Osmo 360 but not the Adorama kit

Everything was great with exception of the adventure kit that does not include an camera adapter for the magnetic base. I have to used the car windshield suction cup adapter which isn't seem right. This adapter seem cheap. Better off getting what you need separately.

22 August 2026
Rated 4 out of 5 stars

Overall good

Overall good, shipping was faster than expected. I’ll be shopping again at Adorama. I bought a roll of 35mm film, and my one complaint is I wish the shipping packaging was a bit better; the roll box was a bit damaged. But overall happy.

21 August 2026
Rated 5 out of 5 stars

Adorama is a company that I trust for…

Adorama is a company that I trust for my purchase of quality camera gear. They deliver quickly and efficiently. They also often supplement my purchases with additional gear for cleaning and maintaining my camera lenses. I love those add-ons. They are a tie- breaker, deal maker for me to go with Adorama over other companies!

20 August 2026
Rated 1 out of 5 stars

Very disappointing experience with…

Very disappointing experience with Adorama as the third-party seller of this Sony A7 IV bundle on Macy’s Marketplace.

The Macy’s listing clearly showed that a memory card was included, but it was missing from the package.

Instead of sending the missing item, Adorama offered me only a $30 refund and said my other option was to return the entire camera. This was especially frustrating because the missing memory card was worth about $95 on Adorama’s own website.

I spent about a week and hours of conversations trying to resolve something that should have been very simple.

What concerns me most is that more than three weeks later, the Macy’s listing still showed the memory card as included. That means the next customer will run into the same problem.

The camera itself is great, but the way this order was handled left me very disappointed with Adorama.

Update — September 1, 2026: I am changing my rating to 1 star.
I contacted Nancy at the email address provided in Adorama’s response on August 24, the same day this reply was posted. As of September 1, I have received no response at all.

The Macy’s listing also still has not been corrected and continues to show the memory card as included.

Unfortunately, despite Adorama’s public response saying they would review the case and forward the listing issue to the appropriate team, nothing appears to have been done so far. This makes the experience even more disappointing.

2 August 2026
Unprompted review
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Reply from Adorama

We’re sorry to hear about the frustration with your order. For marketplace purchases, the available resolution is based on the original order details, the specific item or bundle configuration, and the options available within the marketplace transaction.

When an included item is reported missing, the order must be reviewed against the listing and fulfillment records before the appropriate resolution can be determined. Depending on the circumstances, the available options may include a partial adjustment or return of the complete order.

Please contact me directly at nancym@adorama.com with your order information so I can review the case and ensure the listing details are also forwarded to the appropriate team.

Nancy Miller
Customer Service Ambassador

Rated 5 out of 5 stars

Adorama Is My Go-To For Electronics

I've ordered various cameras and audio components through Adorama. They've been awesome in their prices and service.

Most recently, I ordered a second Onkyo TX-RZ30 170W 9.2-Channel 8K/4K Network AV Receiver. Adoroma shipped it very quickly and the box arrived unscathed.

Adorama is my go-to for electronics.

17 August 2026

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