Adorama Reviews 

3,785
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,357 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the vast selection of high quality camera equipment and photography products available on the platform. People are especially happy with the competitive pricing, useful bundled accessories, and secure packaging on their recent orders. Buyers also appreciate the quick shipping services that consistently deliver items right to their doors on time. Some reviewers were not happy with severe delivery delays, tracking errors, and orders that apparently never arrived. Others reported receiving damaged merchandise or incomplete bundles, noting that customer support was extremely difficult to deal with during returns.

What people talk about most

Product

Customers had positive experiences with product, noting that items generally arrive in good condition and as... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages frequently arrive safely, on... See more

Price

Clients share positive opinions on price, consistently highlighting competitive rates and unbeatable deals... See more

Service

People report positive experiences with service, highlighting competitive prices, quick delivery, and... See more

Order

Users describe positive interactions with order, highlighting trouble free ordering and easy online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Adorama is one of the best places on the web to purchase camera and optical equipment. They are reliable, trustworthy, and prompt. They offer U.S. Market equipment with full warranty, and they don't e... See more

Rated 5 out of 5 stars

The shipment was quick and I had been waiting for this lens to come back into stock. Great packaging and well protected, which is paramount for the amount of money spent to me. Original packaging for... See more

Rated 5 out of 5 stars

Great product at a good price delivered fast. The Sigma 16mm lens for Canon RF is an extraordinary piece of glass. You know you're getting the genuine product designed for the correct brand when you o... See more

Rated 5 out of 5 stars

I had been eyeing a Nikon lens for some time. I am an Adorama regular customer but surveyed the market. Hand down, Adorama had the best deal with its provided extras. Ordered on a Monday and was d... See more


Company details


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4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(3,785)

1,373 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dependable service

Dependable service, as a loyal customer I am impressed by the quality of service, shipping, packaging and customer service is outstanding. My purchase arrived on time and ready to be used on my next photography shoot

7 September 2026
Rated 5 out of 5 stars

Great Prices, Superior Customer Service

I am a repeat customer and I highly recommend Adorama for anyone wanting a camera, a lens, or photography accessories. John in customer service is very knowledgeable and has always happily answered all of my questions over more than one phone call, since I frequently think of more after getting off the phone! He also points me in the right direction based on what I'm looking for and how much I'm willing to spend, so I can make informed decisions about products I'm interested in, as well as what he thinks will work for me and also what won't, which I really appreciate.

I had some reservations about purchasing a used lens but I bought one and was not disappointed. It works perfectly, and Adorama has a 30 day return policy if you are not happy with any purchase, which is great.

Shipping is fast and accurate, everything is well-padded, and their prices are the best I've seen anywhere. I highly recommend buying from them.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Just What I Wanted

Easy to find what I wanted.
Good prices on what I wanted.
Fast fulfilment and shipment of what I wanted.

What more could I want?

7 September 2026
Rated 1 out of 5 stars

Be extremely careful when purchasing…

Be extremely careful when purchasing from Adorama. I ordered a brand-new GoPro HERO13 Black Accessory Bundle, but what arrived inside the manufacturer's packaging was a used, completely incorrect older model GoPro. It was clearly either a mismatched item or a previous customer return that they never properly inspected.I immediately took photos and returned the package. Tracking confirmed it was successfully delivered back to their warehouse. For weeks, they stalled under the guise of an "investigation." Finally, customer support denied the refund, falsely claiming they sent the right item, and told me I would have to pay out of my own pocket to have the incorrect item shipped back to me.The absolute proof of their deceptive practices came when I requested the serial number from the unit their warehouse received. I ran the exact serial number they provided directly through GoPro Corporate Support. GoPro officially confirmed that the serial number belongs to an ancient Hero 5, NOT a Hero 13. Adorama's own warehouse logs prove they received the exact bait-and-switch item they originally shipped to me.This is hands down the worst experience I have ever had with an online seller. Right now, Adorama has both my $399.00 and the merchandise, leaving me with absolutely nothing. Avoid this seller at all costs.

19 June 2026
Unprompted review
Adorama logo

Reply from Adorama

Thank you for taking the time to share the details of your experience. We understand how concerning it is when there is a discrepancy between what was ordered, what was received, and what is later documented during the return process.

Situations involving model or serial-number discrepancies require additional review before a refund can be finalized. However, we recognize that this process should result in a clear explanation and resolution based on the available documentation.

We’d like to take another look at the circumstances surrounding your order and return, including the information provided during the investigation. Please email me directly at nancym@adorama.com with your order details so I can have this reviewed further.

Nancy Miller
Customer Service Ambassador

Rated 5 out of 5 stars

Whoop there it is!

I’ve been shopping with Adorama for years, you go to the website you find what you want adorama already has my address and in a few days bingo it’s at my front door.

6 September 2026

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