I always had a response to my questions, and that made the long time it took to resolve the issue bearable. I felt that initially far too much credence was given to the other party's statements, overl... See more
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Review summary
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What people talk about most
Reviews shaping this summary
speed of settlement although check has not arrived.i contacted admiral law for them toclaim my access off other drivers insurance .was on phone for about an hour wanting me to claim for other things a... See more
Admiral Law handled my case very well. As soon as they took over the communication was excellent. I was kept informed the whole time, talked through how to submit evidence. My case was relatively e... See more
the customer portal was good and easy to use . the case handler was very helpful. there was no need for long telephone conversations ,the portal meant access to your case at any time. When there was n... See more
Company details
Written by the company
Admiral Law are specialists in personal injury claims. If you’ve suffered a personal injury or illness as a result of someone else’s negligence, then Admiral Law can help you get the compensation you are entitled to.
Contact info
Floor 11 Ty Admiral, CF10 2EH, Cardiff, United Kingdom
- enquiries@admirallaw.co.uk
- www.admirallaw.co.uk
4.4
Excellent
13K reviews
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Excellent customer service
Excellent customer service.
Customer service agent, took the time to explain the process and answer any questions.
11 August 2026
I didnt like that things were repeated…
I didnt like that things were repeated and and some things they asked for were not clear
6 August 2026
The call was answered quickly and…
The call was answered quickly and effciently,
Questions answered and explained making it all easy to understand..
11 August 2026
Admiral law have been very supportive…
Admiral law have been very supportive to me during my recent incident
6 August 2026
so helpful and talked me through it…
so helpful and talked me through it all, couldn’t recommend anything better.
11 August 2026
Gareth was very good with explaining…
Gareth was very good with explaining everything regarding my case and I’m happy with the service
11 August 2026
Amazing with communication and being…
Amazing with communication and being professional with sorting everything out
11 August 2026
Very good
All information was explained well especially as I did not understand some words and all details that I stated where said back to me to make sure that I had stated all the correct information.
10 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Been with admiral for years but very…
Been with admiral for years but very disappointed with the service we have received over this case. It has taken over two years to even get a settlement figure with my daughters and myself out of pocket when it wasn’t our fault, but level of service has been appalling and won’t be renewing my policy!
10 August 2026
Reply from Admiral Law
Dear Richard Collins KRC Building Services,
Thank you for your feedback. I am sorry your experience of Admiral Law hasn't been a positive one.
I have escalated your concerns, and a member of the team will be in contact with you.
Yours sincerely
Admiral Law.
Very quick and effective support from…
Very quick and effective support from Admiral Law, I received a call from Danielle who was very supportive and reassuring in relation to my ongoing claim. Danielle was informative of each step of the call and fully explained the required process.
10 August 2026
Waited a year for my clam to be just…
Waited a year for my clam to be just £688 ridiculous
5 August 2026
Reply from Admiral Law
Dear Mr Lee Nelson,
Thank you for your feedback. I am sorry your experience of Admiral Law hasn't been a positive one.
I have escalated your concerns, and a member of the team will be in contact with you.
Yours sincerely
Admiral Law.
The case handler asked the relevant…
The case handler asked the relevant questions and explained the process well.
They listened to me and were very understanding.
The only issue I had was getting through to the correct team.
10 August 2026
Liz was very informative and helpful…
Liz was very informative and helpful during our dealings with admiral law. Good service.
10 August 2026
I used them when another car hit mine
I used them when another car hit mine, they kept me well information we throughout the whole process.
4 August 2026
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