The lady who picked us up was lovely, and helped my mum out of the car as she would of struggled otherwise and we were unable to get out until Mum did. Laughed along with us while we went to destinati... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall: Excellent service. Clean vehicle. Patient, considerate and safe driving. Effective App: Easy to book / easy to use. Ability to leave a tip for the driver. We always use Addison Lee when... See more
Company replied
Always impressed by Addison Lee. Immaculate vehicles and smart, polite drivers. They seem to realise when you want to chat and when you’re too tired to talk! Appreciate all the messages to remind abou... See more
Company replied
Addison Lee was worth every penny and was honestly such a brilliant no stress experience. I say this because my family and I have repeatedly had terrible cab experiences. But Addison changed all of th... See more
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Company details
Information provided by various external sources
From humble beginnings to London’s most trusted business-class car service in just over forty years, Addison Lee have grown with and for the times. And yet, so little has changed about us. We still believe that taxis and minicabs can be so much more than just a means to an end – our clients are right to expect extraordinary standards, and by allying the latest technologies with traditional customer service values, we can not only disrupt the industry, we can revolutionise it. Today, our iconic cars are responsible for getting over 10 million people where they need to go each year in London alone. And with our business expanding every day – across both the UK and worldwide – we will continue to deliver that same executive service consistently, no matter where we are.
Contact info
United Kingdom
- www.addisonlee.com
4.6
Excellent
9K reviews
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Great service back and forth from set.
Great service back and forth from set.
Vehicles very clean.
Will be using again
17 August 2026
Reply from Addison Lee
Good afternoon Michael,
We are thrilled to receive your amazing feedback on our service and appreciate the time you took to share your thoughts with us.
Thank you for choosing Addison Lee as your service provider and we look forward to seeing you again soon.
Kind regards,
Mandy
Customer Experience Advisor
Reply from Addison Lee
Good Morning,
Thank you for taking the time to query this.
We value your feedback and use all feedback received to maintain the level of service we provide, and improve our services where needed.
Kind regards,
Amy
Customer Experience
Excellent Service
Prompt service. Got me where I needed to be on time. Always reliable.
17 August 2026
Reply from Addison Lee
Good Afternoon Carol-Anne,
Thank you for your wonderful 5-star review!
We are so pleased to hear that our service was prompt and reliable, getting you to your destination on time.
We appreciate your kind words.
Kind regards,
Amy
Customer Experience
Reply from Addison Lee
Good Afternoon Russell,
Thank you for your fantastic 5-star review!
We are so pleased to hear that you found the car clean and that you felt confident in your driver's abilities.
We appreciate you sharing your positive experience.
Kind regards,
Amy
Customer Experience
Friendly and knowledgeable driver
Friendly and knowledgeable driver
Car arrived 5 minutes early
Vehicle was very clean
17 August 2026
Reply from Addison Lee
Good afternoon Kim,
We are grateful for your valuable feedback on our driver and will definitely share it with them to acknowledge their exceptional work.
Thank you for choosing Addison Lee as your service provider and your positive feedback, it means a lot to us.
Kind regards,
Mandy
Customer Experience Advisor
Great Experience
the driver was waiting for us, no problems in finding him. he was friendly and considerate. drove carefully and got us home safely.
12 August 2026
Reply from Addison Lee
Good Afteronon Lisa,
We're delighted to hear that our driver was waiting for you, friendly, considerate, and ensured you arrived home safely.
Thank you for your wonderful feedback!
Kind regards,
Amy
Customer Experience
On time arrival.
On time arrival.
Only problem was that we arrived at the main entrance of Radlett station for our train to Gatwick and had to carry
luggage over footbridge to the car park side .
We did not know and there is no reason why the driver should.I need to research more carefully!
17 August 2026
Reply from Addison Lee
Good Morning,
We appreciate you taking the time to share your experience with us and we are glad to hear your driver was punctual.
Thank you for your positive feedback!
Kind regards,
Amy
Customer Experience
The experience that I was wonderful
The experience that received I was wonderful .
The Company staff are good people,
Kind and friendly also caring too.
I would be having another trip on 27/8/2026 same place.
Thank you for good services to me.
17 August 2026
Reply from Addison Lee
Hi Francisca,
Thank you for your wonderful 5-star review!
We are so pleased to hear that you had such a positive experience with our kind and friendly staff.
We look forward to your next trip with us!
Kind Regards
Jayne
Customer Experience Advisor
Reply from Addison Lee
Good morning Simon,
Thank you for the amazing 5* rating and review.
We are delighted to have met your expectations and look forward to welcoming you again.
Kind Regards,
Arifah
Customer Experience
Very reliable service helpful friendly…
Very reliable service helpful friendly drivers always get me to appointments well in time
17 August 2026
Reply from Addison Lee
Good morning Addy,
We are delighted to receive your amazing feedback on our service and appreciate the time you took to share your thoughts with us.
At Addison Lee, we are committed to providing exceptional service and we are pleased to hear that we have met your high expectations.
Thank you for choosing Addison Lee as your service provider and we look forward to serving you again.
Kind Regards,
Arifah
Customer Experience
Prompt professional polite friendly helpful
Received notifications when driver on way and when arrived. Driver arrived promptly and helped my mum into the car (she has mobility issues). Also kindly carried bags. Polite professional and friendly. Thank you
11 August 2026
Reply from Addison Lee
Hi ,
We are so pleased to hear about your positive experience, especially the notifications and the driver's prompt arrival. It's wonderful that our driver was so helpful with your mum's mobility and with the bags.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience Advisor
Always on time and a first class service
17 August 2026
Reply from Addison Lee
Good Afternoon Judy,
Thank you for taking the time to share your positive experience.
We are delighted to hear that you consistently receive a first-class and punctual service from us.
Kind regards,
Amy
Customer Experience
Very polite driver turned early ok
17 August 2026
Reply from Addison Lee
Good Afternoon Dan,
Thank you for your 5-star review!
We are delighted to hear that your driver was polite and arrived early for your journey.
Kind regards,
Amy
Customer Experience
Reply from Addison Lee
Dear Mr Swanzy,
Thank you for your amazing review. We are glad to hear your driver and service was prompt and courteous.
Kind Regards,
Shellie
Customer Experience
Reply from Addison Lee
Hi David,
We're so pleased to hear that you found our system easy to use and that your booking experience was positive. Thank you for sharing your feedback!
Kind Regards
Jayne
Customer Experience Advisor
Car arrived promptly at short notice
Car arrived promptly at short notice
Very comfortable car
Very good route avoiding congestion, road works etc
arrived home quickly
Very nice driver
15 August 2026
Reply from Addison Lee
Hi Gordon,
Thank you for your wonderful 5-star review! We are so pleased to hear that your car arrived promptly and that you found it very comfortable. We're glad the route avoided congestion and that you arrived home quickly with a very nice driver.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience Advisor
I'm happy with the service but no text received
I'm happy with the service received and the driver arrived on time, however I had been told that I would receive a text when the driver was on his way to meet me at 1715 hours. I didnt receive this- so didnt have the car reg number to help me find the taxi or to know he had arrived. Oddly though, I received this info via What's App after I had arrived back home after 1930 hours. So not sure what the issue was there. Otherwise happy with the service.
15 August 2026
Reply from Addison Lee
Dear Helena,
We appreciate you taking the time to share your feedback with us. We are pleased to hear that you were happy with the service received and that our driver arrived on time.
Kind Regards,
Shellie
Customer Experience
Efficient
Efficient, smart, friendly drivers! Thank you! I have also thanked the Chariot for booking you for me!
17 August 2026
Reply from Addison Lee
Good Morning,
Thank you for your wonderful 5-star review! We are so pleased to hear that our drivers were efficient, smart, and friendly. Your positive feedback means a lot to us.
Kind Regards,
Shellie
Customer Experience
courteous & friendly driver
courteous & friendly driver, 5 a.m. whizz to airport in a quiet new electric car. If it has to be done, that's the way to do it.
£50 for a half hour ride is not cheap, but yes it was an anti-social hour. And the client was paying, so it's not for me to grumble.
17 August 2026
Reply from Addison Lee
Dear Piers
We are pleased to hear that our driver provided a courteous and friendly experience for your early morning airport transfer in one of our quiet electric vehicles. We are glad we could make your necessary trip as pleasant as possible.
Kind Regards,
Shellie
Customer Experience
Reply from Addison Lee
Dear Chyronn,
Thank you for taking the time to leave this kind 5-star review. We are delighted to hear that your driver was prompt, friendly, and chatty.
Kind Regards,
Shellie
Customer Experience
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