The lady who picked us up was lovely, and helped my mum out of the car as she would of struggled otherwise and we were unable to get out until Mum did. Laughed along with us while we went to destinati... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall: Excellent service. Clean vehicle. Patient, considerate and safe driving. Effective App: Easy to book / easy to use. Ability to leave a tip for the driver. We always use Addison Lee when... See more
Company replied
Always impressed by Addison Lee. Immaculate vehicles and smart, polite drivers. They seem to realise when you want to chat and when you’re too tired to talk! Appreciate all the messages to remind abou... See more
Company replied
Addison Lee was worth every penny and was honestly such a brilliant no stress experience. I say this because my family and I have repeatedly had terrible cab experiences. But Addison changed all of th... See more
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Company details
Information provided by various external sources
From humble beginnings to London’s most trusted business-class car service in just over forty years, Addison Lee have grown with and for the times. And yet, so little has changed about us. We still believe that taxis and minicabs can be so much more than just a means to an end – our clients are right to expect extraordinary standards, and by allying the latest technologies with traditional customer service values, we can not only disrupt the industry, we can revolutionise it. Today, our iconic cars are responsible for getting over 10 million people where they need to go each year in London alone. And with our business expanding every day – across both the UK and worldwide – we will continue to deliver that same executive service consistently, no matter where we are.
Contact info
United Kingdom
- www.addisonlee.com
4.6
Excellent
9K reviews
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Excellent friendly service
Excellent friendly service. Turned up early, however no pressure to leave til pick up time.
24 August 2026
Reply from Addison Lee
Dear Stephen,
Thank you for your excellent 5-star review! We are so pleased to hear that you experienced friendly service and that our early arrival was a positive aspect of your experience.
Kind Regards,
Shellie
Customer Experience
Reply from Addison Lee
Hi Graeme,
Thank you so much for leaving us 5 stars!
Jenny
Customer Experience
Just good service apart from being…
Just good service apart from being advised the car would be 56 mins late and it arrived 5 mins later. System breakdown!!
24 August 2026
Reply from Addison Lee
Dear Colin,
We appreciate your feedback and are glad to hear you generally received good service. We acknowledge the discrepancy in the car's arrival time notification. We are always working to improve our systems for accuracy.
Kind Regards,
Shellie
Customer Experience
Drivers picked up on time friendly and…
Drivers picked up on time friendly and efficient service. Would highly recommend.
24 August 2026
Reply from Addison Lee
Dear MS,
Thank you for your wonderful 5-star review!
We are so pleased to hear that our drivers provided you with timely, friendly, and efficient service. We truly appreciate your high recommendation.
Kind Regards,
Shellie
Customer Experience
Reply from Addison Lee
Dear Ingrid
Thank you for taking the time to leave this kind 5-star review. We are so pleased to hear of your positive experience with our efficient and timely service.
Kind Regards,
Shellie
Customer Experience
Reply from Addison Lee
Dear Ellis
Thank you for taking the time to leave this wonderful 5-star review. We are so pleased to hear that your driver was punctual and very helpful.
Kind Regards,
Shellie
Customer Experience
Reply from Addison Lee
Dear Nanice
We're happy to hear that our service was punctual, reliable, helpful, and convenient for you. We appreciate your positive feedback!
Kind Regards,
Shellie
Customer Experience
Professional
Professional, easy to book and on time. Very clean vehicles. Competively priced.
24 August 2026
Reply from Addison Lee
Dear Fiona,
Thank you for your fantastic 5-star review!
We are so pleased to hear that you found our booking process easy, our vehicles clean, and our service punctual and competitively priced. We appreciate you sharing your positive experience.
Kind Regards,
Shellie
Customer Experience
Well mannersconsiderate driving
Well manners. Respect traffic rules and driving very considerate to pedestrian and slow going cars in front of.
24 August 2026
Reply from Addison Lee
Good Morning,
Thank you so much for taking the time to review your journey with us. We will make sure this gets passed on, and we look forward to seeing you again soon.
Jenny
Customer Experience
Reply from Addison Lee
Dear Cat
Thank you for taking the time to leave this kind 5-star review. We are delighted to hear about your smooth collection and friendly driver.
Kind Regards,
Shellie
Customer Experience
Reply from Addison Lee
Good afternoon,
Thank you for leaving this great 5* review.
It is excellent to hear of your timely experience with our driver.
Kind Regards
Meg
Customer Experience
Reply from Addison Lee
Good Afternoon Thomas,
We're so glad to hear that our drivers were prompt and that your booking process was straightforward.
We appreciate you sharing your positive experience with us.
Kind regards,
Amy
Customer Experience
Outstanding Taxi Service
I believe that Addison Lee is the UK's Number One Taxi Service. Safety and Security Guaranteed. A friendly yet professional service.
17 August 2026
Reply from Addison Lee
Good morning Rebecca,
We are overjoyed to receive your fantastic feedback on our service and really appreciate the time you took to share your thoughts with us.
It is very good to hear that we have met your high expectations as we are committed to providing exceptional service and we are pleased to hear that we have met your high expectations.
Thank you for choosing Addison Lee as your service provider and we look forward to serving you again very soon.
Kind regards,
Mandy
Customer Experience Advisor
Very friendly driver
17 August 2026
Reply from Addison Lee
Good morning,
We are glad to hear your driver was very friendly.
At Addison Lee, we are committed to providing exceptional service and we are pleased to hear that we have met your high expectations.
Thank you for choosing Addison Lee as your service provider and we look forward to serving you again.
Kind regards,
Mandy
Customer Experience Advisor
On time and very helpful to my wife…
On time and very helpful to my wife with her wheelchair
17 August 2026
Reply from Addison Lee
Good morning Raymond,
We are grateful for your valuable feedback on our driver and will definitely share it with them to acknowledge their exceptional work.
Thank you for choosing Addison Lee as your service provider and your positive feedback, it means a lot to us.
Kind regards,
Mandy
Customer Experience Advisor
the driver was on time and very helpful
14 August 2026
Reply from Addison Lee
Good morning Graham,
Thank you for sharing your positive feedback about one of our drivers.
Your comments have been shared with our Driver Management team so that they can be recognised for their outstanding work.
We appreciate you taking the time to provide us with your valuable feedback.
Kind regards,
Mandy
Customer Experience Advisor
Helpful driver and very clean car
17 August 2026
Reply from Addison Lee
Good morning Jane,
We are grateful for your valuable feedback on our driver and will definitely share it with them to acknowledge their exceptional work.
Thank you for choosing Addison Lee as your service provider and your positive feedback, it means a lot to us.
Kind Regards,
Arifah
Customer Experience
Reply from Addison Lee
Good morning Diana,
Thank you for taking the time to leave such a positive 5-star review. We are delighted to hear that you found our service reasonable and good.
Kind Regards,
Linda
Customer Experience Advisor
Kind and very respectful
Kind and very respectful. And pleasent to chat with never rude.
17 August 2026
Reply from Addison Lee
Good morning Sally,
Thank you for the amazing 5* rating and review.
We appreciate your support and look forward to welcoming you again.
Kind Regards,
Arifah
Customer Experience
Reply from Addison Lee
Good morning Chris,
We're so glad to hear you consistently have a great experience with us. Thank you for your wonderful feedback!
Kind Regards,
Linda
Customer Experience Advisor
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