I encountered a small issue with a pair of ultimate leggings. The customer care team were super helpful and provided a full refund and a discount code to use on my next purchase. I re ordered the s... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Adanola have come so far from their early days! The variety of goodies on line are fantastic! I bought 2 sweatshirts and knit button top and knit trousers recently and many items over the years! I wou... See more
Company replied
My experience with Adanola was how every customer should be treated if there is a fault with their items. I have been a customer for a long time and love all their items and the latest one I bough... See more
Company replied
Eve helped me with an issue I had with an item I received, I didn’t know more order number but she found it from other details and sorted the problem in under 5 minutes! Absolutely fantastic service!... See more
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Company details
Written by the company
Everybody's Everyday Uniform.
Contact info
Dantzic, NOMA, Hanover Street , M4 2AH, Manchester, United Kingdom
- https://adanola.com/pages/contact-us
- www.adanola.com
4.3
Excellent
22K reviews
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Very efficient customer service
Very efficient customer service. My issue was resolved within minutes
20 April 2026
Unprompted review
Reply from Adanola
Hi Gemma,
Thank you for your kind feedback!
We’re so pleased to hear your issue was resolved quickly and that you had an efficient experience with our customer service team.
If you need any further assistance, please don’t hesitate to get back in touch.
Kind regards,
Eve
Customer Support Team
Customer service easy to resolve…
Customer service easy to resolve problems
17 April 2026
Unprompted review
Reply from Adanola
Hi Kelly,
Thank you for your feedback!
We’re so glad to hear you found our customer service easy to work with and that your issue was resolved smoothly.
If you need any further assistance, please don’t hesitate to get back in touch.
Kind regards,
Eve
Customer Support Team
Lola was incredibly responsive and…
Lola was incredibly responsive and accommodating. Genuinely first class customer service. Thank you
19 April 2026
Unprompted review
Reply from Adanola
Hi Nikki,
Thank you so much for your kind words!
We’re delighted to hear that Lola provided such responsive and accommodating support. We’ll be sure to pass your lovely feedback on to her, she’ll really appreciate it!
If you need any further assistance, please don’t hesitate to get back in touch.
Kind regards,
Eve
Customer Support Team
Will was brilliant at helping me with…
Will was brilliant at helping me with my query
19 April 2026
Unprompted review
Reply from Adanola
Hi Sophia,
Thank you for your kind feedback!
We’re so glad to hear that Will was able to help with your query. We’ll be sure to pass your comments on to him, he’ll really appreciate it!
If you need any further assistance, please don’t hesitate to get back in touch.
Kind regards,
Eve
Customer Support Team
Super fast and efficient service…
Super fast and efficient service considering it was 17.00 on a Sunday. Will was excellent and super helpful, thank you. So nice to see a friendly and helpful Customer Service Team!
19 April 2026
Unprompted review
Reply from Adanola
Hi Lauren,
Thank you so much for taking the time to share your lovely feedback.
We’re delighted to hear that you received super fast and efficient support. It’s wonderful to know Will was excellent and super helpful, and your kind words will certainly be passed on to him and the rest of the team.
If you do need any further support please do not hesitate to get in touch.
Kind Regards,
Eve
Customer Support
I returned a parcel and had not…
I returned a parcel and had not received confirmation of the return over two weeks after so I emailed on a Sunday and quickly received a response from Grace O. Grace was really helpful and sorted everything out for me - no problems at all :)
Fantastic customer service!
19 April 2026
Unprompted review
Reply from Adanola
Hi,
Thank you for taking the time to share your feedback.
We’re really pleased to hear about your experience and that Grace O was able to respond quickly and help get everything sorted for you after your return.
Your comments regarding our customer service are truly appreciated and will be passed on to Grace.
If you do need any further support please do not hesitate to get in touch.
Kind Regards,
Eve
Customer Support
Amazing - Will.
I used the online service to note that my parcel has been delivered but we hadn’t received it.
I was up through to Will and he was extremely helpful and made what could be a stressful process easy, he was very helpful and professional.
Thank you Will!
19 April 2026
Unprompted review
Reply from Adanola
Hello Aaron,
Thank you for taking the time to leave us a review.
I am so pleased to hear that Will was able to support you and make the process easier during what can definitely be a stressful situation. I’ll be sure to pass your kind words on to him as he’ll really appreciate it!
Your feedback is greatly appreciated.
If you do need any further support, please do not hesitate to get in touch.
Kind Regards,
Grace
Customer Support Team
Thin and shiny - the Ultimate leggings
Bought the ultimate leggings which arrived super quickly but the product was a disappointment unfortunately. Very thin material and very shiny, which is surprising as the online photos look matte. Didn't look good on so returning all 3.
18 April 2026
Unprompted review
Reply from Adanola
Hello Madi,
Thank you for taking the time to leave us a review.
I am so sorry to hear you feel this way about our leggings, we pride ourselves in providing high quality products designed to last, so it's disappointing to hear this was not the case on this occasion.
We recently updated our Ultimate fabric as part of our commitment to improving product quality. Our product team have been working to develop a better-than-ever premium Ultimate fabric that is weightless and comfortable for everyday wear, however we’re really sorry to hear it didn’t meet your expectations.
Your feedback is greatly appreciated, and we will be sure to pass this on to our product team for review.
We sincerely apologise for any inconvenience caused. If you do need any further support, please do not hesitate to get in touch.
Kind Regards,
Grace
Customer Support Team
10/10!
Isaac dealt with my request promptly. They handled my inquiry quickly and were very helpful and kind!
17 April 2026
Unprompted review
Reply from Adanola
Hello,
Thank you for taking the time to leave us a 5-star review.
It’s great to hear that Isaac was able to assist you so efficiently and provide such a positive experience. We’re really glad your enquiry was handled quickly and with care. I’ll be sure to share your feedback with him.
Your feedback is greatly appreciated.
If you do need any further support, please do not hesitate to get in touch.
Kind Regards,
Grace
Customer Support Team
Had an issue
Had an issue my order kitty helped me and was super helpful and nice
18 April 2026
Unprompted review
Reply from Adanola
Hello Hannah,
Thank you for taking the time to leave us a review.
I’m really glad to hear that Kitty was able to assist you and turn your experience into a positive one. It’s great to know she was both helpful and kind while resolving your issue and I’ll be sure to pass your lovely feedback on to her.
Your feedback means a lot to us.
If you do need any further support, please don’t hesitate to get in touch.
Kind Regards,
Grace
Customer Support Team
My experience with Adanola was how every customer should be treated
My experience with Adanola was how every customer should be treated if there is a fault with their items. I have been a customer for a long time and love all their items and the latest one I bought there was an issue when washing.
Their customer service was outstanding and offered a refund straight away after the 30 days time frame along with a 10% discount for my next item.
Molly really helped and made the whole process easy.
17 April 2026
Unprompted review
Reply from Adanola
Hello Lauren,
Thanks for taking the time to leave us a 5 star review.
I am so pleased to hear you had a great experience with Molly on our customer support team, and your issue was resolved!
If you do need anything else, please do not hesitate to get back in touch.
Kind Regards,
Grace
Customer Support Team
Amazing quality
Very quick delivery and leggings are very good quality. These are my fourth pair. Highly recommend.
17 April 2026
Unprompted review
Reply from Adanola
Hello Debbie,
Thank you for taking the time to leave us such a great review.
I am so pleased to hear you’re happy with the quality of your leggings and our quick delivery, and that you’ve come back for a fourth pair, that’s amazing to hear!
If you do need anything, please do not hesitate to get back in touch.
Kind Regards,
Grace
Customer Support Team
Weronika very helpful and thorough.
Weronika very helpful and thorough.
17 April 2026
Unprompted review
Reply from Adanola
Hello Laura,
Thanks for taking the time to leave us a 5 star review.
I am so pleased to hear you had a great experience with Weronika on our customer support team! I'll be sure to let her know.
If you do need anything else, please do not hesitate to get back in touch.
Kind Regards,
Grace
Customer Support Team
Weronika was fantastic
Weronika was fantastic. I emailed stressed and she resolved my issues instantly - really value the customer service!
17 April 2026
Unprompted review
Reply from Adanola
Hello Nancy,
Thanks for taking the time to leave us a 5 star review.
I am so pleased to hear that Weronika was able to step in and support you so quickly. It’s great to know she resolved everything straight away and made the experience a positive one for you.
We really appreciate your kind words about our customer service as it means a lot to the team.
If you do need anything else, please do not hesitate to get back in touch.
Kind Regards,
Grace
Customer Support Team
The best brand!
The best brand!! Love all their clothes! Molly in customer services was a great help to the small error I had in the 1 order out of many placed :) cannot fault 💘
17 April 2026
Unprompted review
Reply from Adanola
Hello Zoe,
Thanks for taking the time to leave us a 5 star review.
I am so pleased to hear how much you love our brand and all your orders with us, that means so much to the team! I’m also really glad Molly was able to help quickly with the small issue and get everything sorted for you.
We truly appreciate your continued support and your kind words.
If you do need anything else, please do not hesitate to get back in touch.
Kind Regards,
Grace
Customer Support Team
Great Customer Service
I had a minor issue with a product I purchased from Adanola. I contacted the customer care department and I was greeted by Will! Will was beyond helpful he was so quick to get back in touch with me after I submitted my query and with such a kind tone also! Absolutely blown away with the treatment I received for my query and absolutely will continue to be a customer with Adanola! Thanks again Will for your help today.
17 April 2026
Unprompted review
Reply from Adanola
Hi Rebecca,
Thank you so much for your wonderful feedback!
We’re really pleased to hear that Will was able to support you so quickly and kindly with your query, It’s great to know you felt well looked after and had such a positive experience with our customer support team.
We truly appreciate you taking the time to share your experience and your kind words.
If you ever need anything again, we’re always here to help.
Kind regards,
Eve
Customer Support Team
Excellent customer service
Had an item which was faulty which is surprising given the good quality. I sent an email regarding this and Weronika dealt with my enquiry and I must say the service I received was absolutely amazing and I would not question buying products from Adanola again
16 April 2026
Unprompted review
Reply from Adanola
Hi Emily,
Thank you so much for your lovely feedback!
We’re really sorry to hear you received a faulty item, especially as we always aim to provide the best quality. However, we’re so pleased to hear that Weronika was able to assist you and provide such an amazing experience.
It means a lot to know you feel confident shopping with us again, and we truly appreciate you taking the time to share your kind words.
If you ever need anything again, we’re always here to help.
Kind regards,
Eve
Customer Support Team
I had trouble with my parcel and…
I had trouble with my parcel and Weronika was so helpful! thank you again x
16 April 2026
Unprompted review
Reply from Adanola
Hi Mia,
Thank you so much for your lovely feedback!
We’re really pleased to hear that Weronika was able to help you with your parcel and provide such a positive experience. We’ll be sure to pass on your kind words to her.
We truly appreciate you taking the time to share your experience and your support!
If you ever need anything again, we’re always here to help.
Kind regards,
Eve
Customer Support Team
Just bought my regular andanola…
Just bought my regular andanola leggings and they are a lot thinner material and not so high waisted!
So disappointing.
Sending back
16 April 2026
Unprompted review
Reply from Adanola
Hi Katie,
Thank you for your feedback, and we’re really sorry to hear you were disappointed with your recent leggings.
We understand how frustrating it is when a product doesn’t meet your expectations. We recently updated our Ultimate fabric as part of our commitment to improving product quality. Our product team have set out to develop a better than ever premium Ultimate fabric that is weightless and comfortable for everyday wear. We appreciate your feedback and will ensure to pass this on to our product team.
We truly appreciate you taking the time to share your experience with us!
If you ever need anything again, we’re always here to help.
Kind regards,
Eve
Customer Support Team
Quick deliveries
Quick deliveries
Very good quality of products .
Perfect
16 April 2026
Unprompted review
Reply from Adanola
Hi Sylwia,
Thank you so much for your lovely feedback!
We’re really pleased to hear you’re happy with the quality of our products and that your deliveries have been quick. It’s great to know everything has been perfect for you!
We truly appreciate you taking the time to share your experience and your support!
If you ever need anything again, we’re always here to help.
Kind regards,
Eve
Customer Support Team
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