I received a wrong item. I was sent the “magic wand original” instead of the suctioning rose. Also, please put all your items in boxes so the packaging remains discreet, it is not so discreet when you... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I paid a hefty price for an item that doesn't function as it is supposed to. Sure, I can return it, but only if I pay to ship it back. Why do I have to pay for a defective item when I purchased it on... See more
Company replied
I received the order but the mini wand was already broke when i received it somebody took the 10 inch Update: Manager replaced my entire order i definitely will be shopping with them again
Company replied
If you don't buy the insurance, don't expect your package. No surprise there. They took me for $40, but will never receive another dime. Follow up: They say I never responded but I have the ema... See more
Company replied
Company details
Written by the company
Sex Toys, Vibrators, Dildos, Cock Rings and a variety of other adult products at the most well known name in the adult industry; Adam & Eve est. 1971.
Contact info
2.2
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order never delivered
9 May 2026
Unprompted review
Reply from Adameve
We apologize that the customer did not get their package. We shipped out another package at no charge. Shipping details were sent to the email address used to place the order.
Needs to be more discreet
I did receive my products but I wish it would have been more discreet. I wish it would have been in a box rather than a bag. The box inside was partially opened too. I feel like a bag could easily be ripped open and I’m unsure if this package is the original package it was packaged in. Hopefully my products didn’t come rolling out in the post office in this small town of mine.
9 May 2026
Unprompted review
Reply from Adameve
We apologize that the customer was unhappy with the condition of their package upon arrival. We are always happy to replace any item that may have been damaged during shipment.
We reached out to the customer on 05/14/26 through Trustpilot to request additional information so we could help resolve the issue, but unfortunately, we did not receive a response. We encourage the customer to contact us directly or provide more details so we can further assist.
If needed, the customer may ask to speak with a supervisor, and we will be more than happy to help resolve any concerns.
All items we ship come directly from the manufacturer, and any returned items are destroyed. While we take great care in packaging orders, packages can sometimes be mishandled during transit, which may result in damage.
We proudly offer a 100% Customer Satisfaction Guarantee and are happy to replace or refund any item that does not meet expectations.
Meh...
Unfortunately this product is really nothing to write home about. The texture on the tip you're meant to grind on is far too subtle, making any attempted stimulation pretty lackluster. The vibrations are equally disappointing, providing more of a gentle massage than anything erotic. The buttons are frustratingly difficult to press, as they're buried too deep beneath the silicone. Trying to change speeds in the middle of use is a fools errand. The only saving grace of this is it's use as a dildo, but even then because there is no way to select which motor is running your hand will go numb from the buzzing long before you get anywhere near an orgasm.
7 May 2026
Unprompted review
Reply from Adameve
We apologize the customer who was not happy with the item they purchased. We do allow returns on any item for any reason within the first 90 days of purchase; however, the customer is responsible for paying the return shipping cost. The customer was not satisfied with the items that were purchased, and we would have been more than happy to refund for the items if they had been returned to us. A disclaimer is on the website that states, Please note that the purchaser is responsible for return postage. This is located on the Product Returns page on the website.
Always a reliable company always good…
Always a reliable company always good with communication!
7 May 2026
Unprompted review
Reply from Adameve
Hi MrNatron 1,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @MrNatron 1—it means the world to us!
Here’s your review: “Always a reliable company always good with communication!
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
Not here
I was emailed that .my product was delivered 5-2-26 NOPE. NOTHING????
6 May 2026
Unprompted review
Reply from Adameve
We apologize that the customer had questions about their order. We would be happy to answer those questions. We reached out to this customer on 05/07/26 via Trust Pilot request, for additional information to help resolve their problem. They unfortunately did not respond. We hope the customer will reach out to us or supply more information to us so we can assist. Ask for a supervisor, we will be more than happy to help resolve the question.
Paid 50 bucks for express shipping and…
Paid 50 bucks for express shipping and my order isn’t here says it’s in Tennessee when it should be in Seattle
6 May 2026
Unprompted review
Reply from Adameve
We apologize that the customer did not receive their order. We would be happy to locate and replace the missing items. We reached out to this customer on 05/11/26 via email request, for additional information to help resolve their problem. Our emails sometimes land in your spam, trash or junk folders rather than your inbox.
Unfortunately, they did not respond. We hope the customer will reach out to us or supply more information to us so we can assist with order status. Ask for a supervisor, we will be more than happy to help resolve the package location.
My first time ordering from this…
My first time ordering from this company, when i ordered and i got a great deal, but it's been almost 2 weeks and i still haven't received my package. It's frustrating that the tracking just goes dead so youre completely in the dark until its magically delivered apparently.
17 April 2026
Unprompted review
Reply from Adameve
We appreciate your order and are glad you received a great deal. We apologize for any questions or concerns regarding the order, and we would be happy to assist further.
We reached out to the customer on 05/07/26 through Trustpilot requesting additional information. Please ask for a supervisor, and we will be more than happy to help resolve any remaining questions or concerns.
ADDICTED FOR ADAM & EVE
I love the free gifts and their sales always Tempting, i will be ordering more plus the free gifts are addicting. I get the gifts before it expires. I LOVE ADAM & EVE, everything they have excite me, I was with them before now i'm back. keep those Sale & Clearances, Discounts, and Free Gifts coming "LOL" everytime I check my email I get excited on New Discount and Free Stuff. you gotta get it befor they expire, I don't care what people say on their reviews I still love my ADAM & EVE, just get the free stuff before it expire. i'm excited for mine all i need is a partner "LOL" so I'm buying mines just in time to have fun. what got me crazy is that they got the things from FIFTY SHADES OF GREY, i was blown by that that I was ordering it like a drug addict "LOL" I love FIFTY SHADES OF GREY. keeep flooding my email I LOVE IT, They kept track of my order and kept me up-to-date on it. thats what i love about them. THANK YOU SO MUCH ADAM & EVE. you made my day Exciting and Adventurous.
5 May 2026
Unprompted review
Reply from Adameve
Hi Nisan Thomas 2,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Nisan Thomas 2—it means the world to us!
Here’s your review: “I love the free gifts and their sales always Tempting, i will be ordering more plus the free gifts are addicting. I get the gifts before it expires. I LOVE ADAM & EVE, everything they have excite me, I was with them before now i'm back. keep those Sale & Clearances, Discounts, and Free Gifts coming "LOL" everytime I check my email I get excited on New Discount and Free Stuff. you gotta get it befor they expire, I don't care what people say on their reviews I still love my ADAM & EVE, just get the free stuff before it expire. i'm excited for mine all i need is a partner "LOL" so I'm buying mines just in time to have fun. what got me crazy is that they got the things from FIFTY SHADES OF GREY, i was blown by that that I was ordering it like a drug addict "LOL" I love FIFTY SHADES OF GREY. keeep flooding my email I LOVE IT, They kept track of my order and kept me up-to-date on it. thats what i love about them. THANK YOU SO MUCH ADAM & EVE. you made my day Exciting and Adventurous.Had such an intense orgasm!!!!”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
Had such an intense orgasm!!!
5 May 2026
Unprompted review
Reply from Adameve
Hi Cherie Cook 1,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Cherie Cook 1—it means the world to us!
Here’s your review: “Had such an intense orgasm!!!!”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
I just received the item I purchased…
I just received the item I purchased but I didn’t receive my free gift.
5 May 2026
Unprompted review
Reply from Adameve
We apologize that the free gift was not included with your order. Please note that a minimum purchase amount is required to qualify for free gifts.
We have sent an email to the address used for your order with more details about our free gift policy. If you have any further questions, feel free to reach out.
We truly appreciate your business and thank you for your understanding.
The items that came or as advertised
Let me start with this is not a negative towards your company you still got five stars there was one item that's not in my box but that was your freebie the items I was shopping we're not entirely for intimacy mostly for medical purposes and I did receive all those so I'm extremely happy they work extremely well and I'm hoping that the results are as good as the service I got so thank you
29 April 2026
Unprompted review
Reply from Adameve
Hi Chris Felter 3,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Chris Felter 3—it means the world to us!
Here’s your review: “Let me start with this is not a negative towards your company you still got five stars there was one item that's not in my box but that was your freebie the items I was shopping we're not entirely for intimacy mostly for medical purposes and I did receive all those so I'm extremely happy they work extremely well and I'm hoping that the results are as good as the service I got so thank you!”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
I ordered this a full 3 weeks ago
I ordered this a full 3 weeks ago. It was supposed to come 2 weeks ago but never did. I spent $22 on this shit.
13 April 2026
Unprompted review
Reply from Adameve
We apologize that the customer did not receive their order. We would be happy to locate and replace the missing items. We reached out to this customer on 04/30/26 via Trust Pilot request, for additional information to help resolve their problem. Unfortunately, they did not respond. We hope the customer will reach out to us or supply more information to us so we can assist with order status. Ask for a supervisor, we will be more than happy to help resolve the package location.
I put in a different address for shipping
I put in a different address for shipping and then they used my billing address. I wasn’t even able to edit it before it got shipped. And you guys give no option to contact for help.
25 April 2026
Unprompted review
Reply from Adameve
We apologize that the customer was unhappy with the shipping of their order. Third party payers like Apple Pay require us to use the information they have on file for the customer to ship the package. We reached out to this customer on 04/30/26, for additional information via Trust Pilot to help resolve their problem. They unfortunately did not respond. We hope the customer will reach out to us or supply more information to us so we can assist. Ask for a supervisor, we will be more than happy to help resolve the question.
real score is Zero
real score is Zero
totally disappointment
They had both my PO Box and physical address
large numbers total viable from street or parking lot front office open all day and porch delivery option but choose to return to sender insufficient address
Fed ex, ups or usps all work with correct address
pony express
spent hundreds and can't get delivered in CA
29 April 2026
Unprompted review
Reply from Adameve
We apologize that the customer was unhappy with the shipping of their order. We reached out to this customer on 04/30/26, for additional information via email to help resolve their problem. They unfortunately did not respond. We hope you will reach out to us or supply more information to us so we can assist. Ask for a supervisor, we will be more than happy to help resolve the question.
I'm surprised at the bad reviews
I'm surprised at the bad reviews. I had a great experience from start to finish. All of my items work and they came right on time! I'm happy!
28 April 2026
Unprompted review
Reply from Adameve
Hi Carmie 2,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Carmie 2—it means the world to us!
Here’s your review: “I'm surprised at the bad reviews. I had a great experience from start to finish. All of my items work and they came right on time! I'm happy!”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
I didn't receive My order it said it…
I didn't receive My order it said it was delivered but I didn't receive it.
12 April 2026
Unprompted review
Reply from Adameve
We apologize that the customer did not receive their order. We would be happy to locate and replace the missing items. We reached out to this customer on 04/27/26 via Trust Pilot request, for additional information to help resolve their problem. Unfortunately, they did not respond. We hope the customer will reach out to us or supply more information to us so we can assist with order status. Ask for a supervisor, we will be more than happy to help resolve the package location
I placed my order on April 3rd and it…
I placed my order on April 3rd and it has not came yet. The tracking shows it's still in transit to usps so it hasn't gotten to usps yet. This is unacceptable. Never ordering from them again.
3 April 2026
Unprompted review
Reply from Adameve
We apologize that the customer did not receive their order. We would be happy to locate and replace the missing items. We reached out to this customer on 04/27/26 via Trust Pilot request, for additional information to help resolve their problem. Unfortunately, they did not respond. We hope the customer will reach out to us or supply more information to us so we can assist with order status. Ask for a supervisor, we will be more than happy to help resolve the package location
Omg terrible (for me personally)
Omg terrible (for me personally), it was tiny, so small, smaller than a football for size comparison. Was like let me test it, my c*ck came out the other end lol everything about it was small and low key useless, better off with a pocket p*ssy
25 April 2026
Unprompted review
Reply from Adameve
We apologize the customer who was not happy with the item they purchased. We do allow returns on any item for any reason within the first 90 days of purchase; however, the customer is responsible for paying the return shipping cost. The customer was not satisfied with the items that were purchased, and we would have been more than happy to refund for the items if they had been returned to us. A disclaimer is on the website that states, Please note that the purchaser is responsible for return postage. This is located on the Product Returns page on the website.
Reply from Adameve
We apologize the customer who was not happy with the item they purchased. We do allow returns on any item for any reason within the first 90 days of purchase; however, the customer is responsible for paying the return shipping cost. The customer was not satisfied with the items that were purchased, and we would have been more than happy to refund for the items if they had been returned to us. A disclaimer is on the website that states, Please note that the purchaser is responsible for return postage. This is located on the Product Returns page on the website.
HOW DID YOU MAIL IT TO MY EX??
HOW DID YOU MAIL IT TO MY EX??? MY ADDRESS IS 4 HOURS AWAY!!!! PLEASE EXPLAIN WHY BECAUSE I USED HIS ADDRESS ONCE SEVERAL MONTHS AGO?! I did not use his address!!!! This was for me !!!!!!!
18 April 2026
Unprompted review
Reply from Adameve
We apologize that the customer was unhappy with the shipping of their order. Third party payers like Apple Pay require us to use the information they have on file for the customer to ship the package. We reached out to this customer on 04/22/26, for additional information via Trust Pilot to help resolve their problem. They unfortunately did not respond. We hope the customer will reach out to us or supply more information to us so we can assist. Ask for a supervisor, we will be more than happy to help resolve the question.
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