Awful company to deal with. Constant promises of delivery but weeks later still not arrived. Had to cancel order as they have held up building work for too long now!
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See what reviewers are saying
Love these panels on so easy to install. Purchased to do a bedroom makeover. Colour oiled finish walnut was a great match to our existing bedroom furniture. Bit of a hiccup with the delivery service... See more
Company replied
After waiting over a month after a damaged delivery for an undamaged delivery, it arrived just before Xmas. It’s not easy to fit around plug sockets but we are pleased with how it looks now. Glad we... See more
Company replied
Fairly easy to install, but not quite as easy as advertised. Looks great and can feel the quality of the product. Very difficult to cut around TV brackets etc, but do able with a jigsaw. Would rec... See more
Company details
- Decoration and Interior Design Store
- also in
- Do-it-Yourself Shop
- Manufacturer
- Wood Supplier
- Woodworking Supply Store
Written by the company
"A pure love of wood, an art of nature and a passion for working with like-minded designers have helped us build a unique brand, Acupanel. For years we have travelled the world in search of hardwoods that provide beautiful natural wood veneers—working tirelessly to bring the world's woods to connoisseurs alike. It was from here that we decided to develop a unique wall panelling range. We pride ourselves on forming long-standing relationships with designers, architects and specifiers alike. We aim to build these strong customer relationships based upon offering the most extensive and innovative panelling products available, backed by market-leading levels of knowledge, flexibility and quality."
Contact info
Unit 8 Ouzel Industrial Estate, Grovebury Road, LU7 4ER, Leighton Buzzard, United Kingdom
- 01525 218900
- sales@acupanel.com
- www.acupanel.co.uk
3.2
Average
75 reviews
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Reply from Acupanel
We really appreciate you taking the time to leave us your 5-star review, Thank you!
Nice products
12 September 2023
Reply from Acupanel
Thanks for the 5-star review, Clive. You made our day!
Excellent customer service and product
The delivery on ordering didn't fit with my project so I contacted Acupanel and they arrange the delivery sooner for me. Everything was great from ordering, customer service to receiving the goods. The panels look fantastic in the office reception refurb I was working on.
7 September 2023
Reply from Acupanel
We spotted your 5-star review. Wow! Thank you so much!
Received the panels not used yet
Received the panels not used yet, looks great from what I’ve seen so far. Quick delivery, would recommend.
31 August 2023
Reply from Acupanel
Thank you for sharing a review of your recent experience.
Reply from Acupanel
Thankyou for the glowing review!
Outstanding Service and a Well Made Product
The product is very well made and looks very smart on the wall. The company service is outstanding - there was a mix up with my delivery (by the delivery company) which I only picked up on a few weeks later, but despite the late call, the company took back the original order and supplied a fresh new order at no extra charge and without quibbling the delay. Properly outstanding service and a great product too.
1 September 2023
Reply from Acupanel
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team!
Looks nice but
Look nice when installed but very expensive for what they are.
Very thin veneer over MDF and the slats are only attached by staples and when you cut them to size most of the nearest staples just came away so I had to glue the slats to the foam backing which fortunately worked well.
But for the cost I expected a much better quality product.
These were put into a downstairs cloakroom and the noise reduction was very noticeable and is better than
Expected.
Overall I am reasonably happy with product.
21 August 2023
Really pleased with panels
Really pleased with panels. Easy to cut and install for a fabulous look on our dining room walls. Everyone who has seen them has been really impressed with quality. Well packed for delivery
Arrived in time. Would recommend.
6 August 2023
Reply from Acupanel
Thankyou for the 5-star review! We really appreciate customers like you!
The Acupanel looks good online, but in reality it just isn't.
The Acupanel looks good online, but in reality the panels are really cheap and badly made and definitely not worth the money. If you have to cut the panel the veneer layer comes off the batons (even when cutting through tape to mitigate this). Plus the panels come unstuck from the felt backing. A costly mistake.
9 September 2023
Unprompted review
Reply from Acupanel
Thankyou for the glowing review!
Very fast delivery
Very fast delivery, responsive, caring aftersales support staff. Good product
19 July 2023
Reply from Acupanel
We really appreciate you taking the time to leave us your 5-star review. It means a lot!
Delivered quickly easy to fit fitted 7…
Delivered quickly easy to fit fitted 7 panels in1 day would use again 10/10
10 July 2023
Reply from Acupanel
Thank you so much for the glowing review!
Fairly easy to install
Fairly easy to install, but not quite as easy as advertised. Looks great and can feel the quality of the product. Very difficult to cut around TV brackets etc, but do able with a jigsaw.
Would recommend when using the jigsaw cut through tape using a metal blade for a better finish as opposed to the wood blades.
20 June 2023
Excellent product.
1 June 2023
Delivered quicker than expected
Delivered quicker than expected, approximately 685 miles, well packaged, great website. 👍
Would use again
11 June 2023
manufacfacturing defect
Panels received with manufacfacturing fault (2 rows of staples missed back of battens and protruding through felt). Photos sent to email address provided & chased on two occasions but no response
22 May 2023
Great product
11 May 2023
Reply from Acupanel
We really appreciate you taking the time to leave us your 5-star review. Thank you so much for trusting us, and we can’t wait to help you again in the future!
Reply from Acupanel
Thanks so much for your review! It means a lot to the whole team!
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