Active Silver Reviews 

924
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 207 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the natural skincare products and reliable delivery, noting that items arrive promptly and work wonderfully for various skin conditions and daily routines. People also deeply appreciate the exceptionally helpful support team, straightforward website navigation, and overall seamless ordering process. Some reviewers were not happy with unexpected delivery delays, missing tracking information, or experiencing difficulties when trying to obtain prompt refunds from customer service. A few people also noted minor container design flaws or mentioned that certain items did not resolve their specific personal concerns as expected.

What people talk about most

Product

Customers had positive experiences with product, sharing great satisfaction regarding the natural ingredients... See more

Quality

Consumers find quality to be exceptional, expressing deep satisfaction with the natural and chemical-free... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting prompt dispatch and super... See more

Service

Users describe positive interactions with service, highlighting prompt and efficient support alongside... See more

Order

Customers consistently note positive experiences with order processes, highlighting that websites are easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This hand cream should actually be marketed as a hand and body cream. It is absolutely amazing, so light and smooth, it just melts into your hands and skin. It is not at all greasy and it smells absol... See more

Rated 5 out of 5 stars

Delivery outstanding, always!! All products are 100% true that they advertise and fulfill as stated. I will NEVER be without their products, from their facial skincare, magic gel and their bottles... See more

Company replied

Rated 5 out of 5 stars

My husband uses the magic gel on his painful eczema and it really helps. Also he uses the silver skin cleanse which he finds beneficial. I use the eye drops, hand cream and body butter. All these... See more

Rated 5 out of 5 stars

Magic Gel is the only thing that helps my husbands severe eczema. The body butter with coconut is wonderful and smells gorgeous. It has helped with irritated skin. All your products that we’ve... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Manufacturer

Written by the company

Active Silver is the leading UK producer of Colloidal Silver, based in Berkshire and run by a Father-Daughter duo, Lucy Roberts and Dick Goodall. Together with our brilliant team of experts, we create all-natural products that are carefully created to deliver results, improving health, skin conditions and ailments in both people and animals. We are passionate about the healing benefits of Colloidal Silver - a liquid made of nano silver particles, suspended in ultra-pure water. It can be used as an extremely effective antibacterial, antiviral, antifungal and skin healing treatment. We use science and rigour to ensure our products are the highest grade, with over 30 years of expertise under our belts. All our products are handmade in small batches, so we know exactly what goes into each product, selecting only premium ingredients for their powerful natural benefits to deliver real results. Most of all, our aim is to help people (and their pets). Active Silver is proud to be a brand you can trust with products that work and get results. We believe in a personal service, and are committed to finding our customers the right product for their particular needs. We have an amazing community of loyal customers, and have built our brand on the learnings you have given us so far. We’d love to hear your story, so please do get in touch with us for advice or send your feedback here.


Contact info

4.8

Excellent

TrustScore 5 out of 5

924 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(924)

201 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Great cream but I paid for next day…

Great cream but I paid for next day delivery and didn’t receive it for 3 days,bought other cream as it was required asap, emailed requesting a refund on my delivery £8 with no response.

15 January 2026
Active Silver logo

Reply from Active Silver

Hi Sandra, I can see that you ordered at 2:40pm on Wednesday 14th. As stated on the website, our cut off is midday for next day delivery, so sadly you missed this - it was posted to you Thursday 15th and arrived Friday 16th. We also replied to your email about this.

Rated 5 out of 5 stars

I’ve had a rash under both of my breast…

I’ve had a rash under both of my breast for weeks which was very itchy and red. I tried all the over counter creams to no avail. I somehow came across this MAGIC GEL by Active Silver and within a few days the rash has stopped itching and is disappearing slowly. I can’t thank you enough for producing this amazing gel and will be telling everyone I know about it.

16 January 2026
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Reply from Active Silver

so pleased, thank you

Rated 5 out of 5 stars

Fantastic product

Fantastic product . Adult disabled son . Long time nail fungus problem due to health issues. Nails growing back healthily from nail bed. In about a year l hope it’s resolved.

30 December 2025
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Reply from Active Silver

so pleased, thanks

Rated 5 out of 5 stars

I placed a trial order and it came very…

I placed a trial order and it came very quickly. I was so pleased with the products that I placed another order, with some products to give to other people, and was equally pleased with the service. I am a fan of colloidal silver, and should have discovered this company before.

12 January 2026
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Reply from Active Silver

great news, thank you

Rated 5 out of 5 stars

1ST CLASS COMPANY GREAT PRODUCT

First class company quick delivery and well packaged!
The product is outstanding for many ailments imo as in spots burns cuts sunburn I use magic gel and Active Silver for mouth issues ie sore throat mouth ulcers, use as a mouth wash which has stopped my receding gums in the 5 yrs I have been using!!

9 January 2026
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Reply from Active Silver

so lovely to hear, thank you

Rated 5 out of 5 stars

Great products that work for my family

Great products that work for my family, I have already recommended to others who have also purchased. Great customer service and speedy delivery

25 November 2025
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Reply from Active Silver

so pleased, thanks

Rated 5 out of 5 stars

I've been buying from this company for…

I've been buying from this company for a while, and have always had a good experience with them. I've tried quite a few of their products, and always make sure to keep certain products on hand - magic gel, nasal spray, eye drops and ear drops. They are so effective. The nasal spray is brilliant for killing bacteria and viruses and clearing up infections in my sinuses and nasal passage year round. I have had inflammation in my ears for ages, and tried the ear drops, and after using it twice, the inflammation has gone. Although, I've always been wary of putting water based drops in my ears, the relief I feel now I'm pain-free is enormous. The eye drops are very effective, too. I use them for dry and irritated eyes. The dropper could do with tweaking, as I find it drips too much liquid and gets wasted.
A very trustworthy company and products.

2 January 2026
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Reply from Active Silver

Thank you Beverley, amazing review, so pleased it helps you so much.

Rated 5 out of 5 stars

A great range of products

A great range of products. I find the website easy to follow, as a family we use many of the products and I have recently bought ear drops for my dog who has a nasty infection. It is showing signs of clearing up (along with some wax removing liquid from the vet). I try and persuade friends to try the products. I swear by them.

30 December 2025
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Reply from Active Silver

this is amazing to hear, thank you Sophie!

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