Active Silver Reviews 865

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and effectiveness across a wide range of uses, from skin issues like acne and eczema to healing cuts, burns, and even pet ailments. Many people highlight the natural ingredients and the positive impact these products have had on their health and well-being. The company's delivery service is frequently described as prompt and efficient, with orders arriving quickly and well-packaged. Reviewers also appreciate the clear product descriptions and the overall excellent customer service. However, some customers also noted issues with their orders not arriving or experiencing delays in delivery. A few people were dissatisfied with the company's response to their inquiries, particularly regarding product effectiveness or delivery problems. Additionally, some reviewers found the design of certain product containers to be problematic, leading to product waste or inconvenience.

What people talk about most

Product

Customers had positive experiences with product. Reviewers consistently praise the effectiveness and... See more

Quality

People report positive experiences with quality. Many consumers praise the products as effective, with some... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and efficient... See more

Order

Reviewers mention positive feedback about order. Many customers praise the easy and straightforward ordering... See more

Based on these reviews

Rated 5 out of 5 stars

Another repeat purchase from Active Silver. Love everything about this company, it’s small, independent, their products are highly recommended, suit my adult acne prone, sensitive skin, use minimal, c... See more

Company replied

Rated 5 out of 5 stars

My scar from my recent hip operation is healing perfectly with the aide of Active Silver Magic Gel that My daughter thoughtfully bought for me. Its antibacterial, antifungal & antiviral, so its ke... See more

Company replied

Rated 5 out of 5 stars

Simple, easy to navigate website with a wide choice of products. Clear descriptions, good choice of sizes and transparency of ingredients. Also transparent about the shelf life of a product and how... See more

Company replied

Rated 5 out of 5 stars

Magic Gel is the only thing that helps my husbands severe eczema. The body butter with coconut is wonderful and smells gorgeous. It has helped with irritated skin. All your products that we’ve... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Manufacturer

Written by the company

Active Silver is the leading UK producer of Colloidal Silver, based in Berkshire and run by a Father-Daughter duo, Lucy Roberts and Dick Goodall. Together with our brilliant team of experts, we create all-natural products that are carefully created to deliver results, improving health, skin conditions and ailments in both people and animals. We are passionate about the healing benefits of Colloidal Silver - a liquid made of nano silver particles, suspended in ultra-pure water. It can be used as an extremely effective antibacterial, antiviral, antifungal and skin healing treatment. We use science and rigour to ensure our products are the highest grade, with over 30 years of expertise under our belts. All our products are handmade in small batches, so we know exactly what goes into each product, selecting only premium ingredients for their powerful natural benefits to deliver real results. Most of all, our aim is to help people (and their pets). Active Silver is proud to be a brand you can trust with products that work and get results. We believe in a personal service, and are committed to finding our customers the right product for their particular needs. We have an amazing community of loyal customers, and have built our brand on the learnings you have given us so far. We’d love to hear your story, so please do get in touch with us for advice or send your feedback here.


Contact info

4.8

Excellent

TrustScore 5 out of 5

865 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I always use the magic gel

I always use the magic gel, so useful. I always carry a small pot in my handbag. I have recommended it to my friends.

4 February 2026
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Reply from Active Silver

great to hear, thank you

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Great products. My silver spray stays in my bag so I always have it with me. First sign of sniffle or dry throat and I take a spray.

30 January 2026
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Reply from Active Silver

great to hear, thank you!

Rated 5 out of 5 stars

Excellent service

Excellent service and I appreciated how quickly my magic gel came. As I needed to treat an injury and had run out, I was so relieved when I reordered another pot and my gel arrived so quickly.

29 January 2026
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Reply from Active Silver

Thank you so much, so pleased. hope your injury is getting better quickly

Rated 5 out of 5 stars

Great product.

I ordered Magic Gel, because I had run out. I have used it for cuts, burns and an allergic rash that appears in my neck after swimming in the pool. It clears it up quickly and is non sticky and natural.

28 January 2026
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Reply from Active Silver

good to hear, thank you

Rated 5 out of 5 stars

Good oriduct

I had silver put on my legs after accident and now using Active Silver to help legs further, so far working well.

23 January 2026
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Reply from Active Silver

so pleased, thank you

Rated 5 out of 5 stars

Breakouts during menopause

I have been trying to find a product to suit my skin. Since the start of menopause I have been getting breakouts on my skin, something that I’ve never been troubled with before. The Glow Moisturiser has been perfect for my skin and since using it haven’t had any major breakouts. I also purchased the spot cream and use this at night if I feel a breakout starting … by morning my skin is clear. I’ll be purchasing more in the future. Customer Service has been brilliant too. Good company to deal with.

16 January 2026
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Reply from Active Silver

this is amazing to hear, thanks for sharing x

Rated 5 out of 5 stars

THANK YOU EVERYONE AT ACTIVE SILVER!

'I am delighted to tell you that using Active Silver with Colloidal Gold has eased the arthritis in my hands. This is very important for me as I am a Reflexologist and need m hands to be pain free. Thank you, every one at Active Silver !

3 February 2026
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Reply from Active Silver

so pleased to hear this!!

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