Very good service. Fast delivery and lovely items for daughter’s birthday. The little Slytherin keyring does have a few scratches on it but I’ll not worry about that as it’s in a packet so don’t thin... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic customer service, my favourite jewellery (Uno de 50) available at great prices and they even offer a price match if available elsewhere at a lower price. Ky and Emma were both really helpful... See more
Highly recommended store. I recently made an online purchase & the sizing a little out so I had to exchange the item by post. What a seamless & effortless process with extremely speedy responses & qui... See more
Beautiful necklace, packaged nicely with lovely box and tissue from the brand. Sent securely and swiftly. Returned for a refund as Christmas gift for the recipient who felt it wasn’t the length they... See more
Company details
Written by the company
Acotis Jewellery is a leading provider of stunning designer jewellery and accessories in the UK. We source our products from some of the region’s most-respected designers, and we make them available here for our customers across the UK. Browse our selection of fine jewellery and accessories, and don’t hesitate to contact us should you have any questions. Our huge selection of quality women’s and men’s jewellery is sure to contain many pieces of interest so take as much time as you need when viewing each category and bookmark anything that catches your eye. If you already know exactly what you want, you can, of course, simply add each piece to your shopping cart and check out using our secure payment facility.
Contact info
Windrush, DY34PP, Swindon, United Kingdom
- 01902 742 444
- info@acotisdiamonds.co.uk
- www.acotisdiamonds.co.uk
4.2
Great
1K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant company
Brilliant company, excellent service and item just as advertised and just what I wanted. Speedy postage, will definitely buy again from Acotisdiamonds 😊
7 May 2026
Terrible
Bought a Thomas Sabo charm which ended up being faulty. Sent back as requested by customer service and was advised on 29/01/2026 that I would have the replacement back within 6 weeks. It has now been 4 months and I have still have not received it back. I have left emails and phone messages to the company and have not had a reply.
18 May 2026
Unprompted review
Reply from Acotisdiamonds
Dear Hannah,
Thank you for your email, and firstly please accept our sincere apologies for the delay and lack of communication regarding your Thomas Sabo charm repair/replacement.
We completely understand your frustration, especially as you were originally advised on 29/01/2026 that the replacement would be returned within approximately 6 weeks. Unfortunately, the process has taken significantly longer than expected with the supplier, and we appreciate that the current timescale is unacceptable.
Having checked our records, we are currently unable to locate any previous emails or telephone messages relating to this matter. However, we apologise if you have attempted to contact us and did not receive a response.
We are currently escalating this matter directly with Thomas Sabo to obtain an urgent update regarding the status of your replacement and to ensure this is resolved as quickly as possible.
As soon as we receive confirmation from the supplier, we will contact you immediately with a full update and expected resolution timeframe.
Thank you for your patience and understanding, and again please accept our apologies for the inconvenience caused.
Kind regards,
Mike
Excellent customer service
Excellent customer service, couldn't ask for better. Went above and beyond to help. Would highly recommend ⭐⭐⭐⭐⭐
15 May 2026
Unprompted review
Great service
Great value for money and a query on my order dealt with swiftly and efficiently.
6 May 2026
Fantastic customer service
Fantastic customer service, my favourite jewellery (Uno de 50) available at great prices and they even offer a price match if available elsewhere at a lower price. Ky and Emma were both really helpful and responded quickly to messages, and made the extra effort to let me know an out of stock item was due back in. Dispatch and delivery were quick and I'm so pleased with my beautiful bracelet which was well packaged and came complete with the brand packaging.
1 May 2026
Unprompted review
Very impressed with speedy delivery and…
Very impressed with speedy delivery and fast despatch. Good customer service
7 April 2026
good product
1 April 2026
I like the product but the delivery and…
I like the product but the delivery and dispatch times are very misleading.
2 April 2026
I always buy my Trollbeads direct from…
I always buy my Trollbeads direct from Acotis Diamonds. Lower in price and quick to deliver. An excellent company. Thank you to Acotis.
31 March 2026
Order was delivered as expected
Order was delivered as expected, gift packaging supplies as all items were for gifts. Beautiful jewellery shame none of them were for me 😁
26 March 2026
Possible scam
I purchased a set of Stranger Things pin badges on 14th March 2026 and I still have not received the order. I have emailed and called numerous times but have had no response.
Internet scam company?
Order number AD131437
Following a reply from Acotis (please read) the order confirmation email states shipping in 3-5 days. Regardless I did not receive responses to emails or calls and even though they claim a refund has been issued I have had no official confirmation.
Acotis are "keeping up appearances" here but offer an entirely different customer experience, which is a dishonest approach.
In Acotis response to my review they even posted my name, address and telephone number which appears to have been done out of spite, otherwise why would they have breached privacy laws.
Again, an actual representation of their attitude towards the customer experience
3 April 2026
Unprompted review
Nothing was to much trouble!!!
Found what can only be described as needle in a haystack when I found the clasp I was looking for with Acotis, After ordering two clasps and one not being big enough, the exchange was made and adjusted with no hassle whatsoever. Very smooth transcription, Customer Service 11/10, Correspondence was quick and friendly. Highly Recommended, very professional service.
17 March 2026
Unprompted review
Really quick delivery with…
Really quick delivery with communication at each stage. Lovely wee gift delivered promptly
2 March 2026
Payed extra for postage & still took 2…
Payed extra for postage & still took 2 weeks, so not happy
27 February 2026
I am sick and tired
I am sick and tired. The company didn't refund my money for an order I made in November. They ruined a birthday present for my boyfriend and now don't answer emails. Maybe someone can give me advice on what I should do. It's a total scam and a lack of respect!
I ordered it using next-day delivery on the 17th of November. To say it was attempted to be delivered on the 24th of November is just a disgrace. I paid for it because of my boyfriend's birthday. I was away for two weeks from the 23rd of November, so I wasn't able to pick it up. I told you about it a few times. You said you never got this return from Royal Mail. It's March already. I want my money back. I don't need it after five months. I needed to order another present. I think you should have given me a refund a long time ago, not made me wait months and find silly excuses. This is why I posted a review because it's impossible to get an answer from you. Don't charge people for next-day delivery when you can't deliver; it's very dishonest customer service to just take money and then whatever. I want my money back, that's all!
You're saying you ruined my present and now you want me to accept it after 5 months?! When you're the one to blame. Unbelievable !!!
17 November 2025
Unprompted review
Reply from Acotisdiamonds
Malgorzata Matukiewicz
36 Brickdale House
Stevenage
SG1 1AS
United Kingdom
+44 7384 476356
Malgorzata,
Your order for the 9ct Heart Engravable Disc Necklace (GP2237) was dispatched on 24 November 2025 using Royal Mail tracking MZ409648080GB.
Ordered - 17 November 2025
Dispatched - 24 November 2025
Engraving - 3 to 5 days As per T&C's
Shipping
Express 1 - 3 Days (0.14 kg: Items 0.1 kg, Package 0.04 kg)
£3.95
According to the official Royal Mail tracking history:
25–26 November 2025: Delivery was attempted at your address but there was no answer.
The parcel was then taken to your local Royal Mail collection point in Stevenage.
27 November 2025: The parcel was available for collection.
The parcel was never collected, and Royal Mail therefore returned it to sender on 14 January 2026.
This order was dispatched correctly and made available for collection by Royal Mail. When an item is not collected within the Royal Mail holding period, it is automatically returned to the sender.
We must also make it clear that engraved or personalised items cannot be returned for a refund, as they are custom-made and cannot be resold.
For this reason, once the parcel is received back into our warehouse system, we can only offer to re-dispatch the item to you, but a refund cannot be issued for a personalised engraved product.
The tracking history clearly shows that the delivery attempts were made and the parcel was available for collection, therefore accusations that this is a “scam” are incorrect.
If you would like us to arrange re-delivery once the parcel is received back, please confirm and we will assist further.
Regards,
Acotis Customer Support
A beautiful Trollbead at a good price
A beautiful Trollbead , sent well packaged and arrived in good time … at a good price ! Thankyou !
29 January 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.