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Acolad Reviews 

731
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Acolad, it's a translation company, that extends their translation let's use the example English to Spanish. In a sentence translated from English to Spanish they are more likely to include words in t... See more

Company replied

Rated 5 out of 5 stars

I love working with the Ubiqus team. Our relationship manager has changed over the last 2 years, but each new lead provides great customer service. I currently work with Milena Tzankova as the lead,... See more

Company replied

Rated 5 out of 5 stars

I have been using Ubiqus for over a year now and they have transformed my work life. Our organisation has numerous meetings that require minutes and to be able to just record the meetings and send to... See more

Rated 1 out of 5 stars

Case # SDSOPHARMA-356: raised on 11.12.2024 with deadline for response on 13.12.2024 at noon (it`s related to LoD response to BDA so it`s urgent) - till today still no feedback even after escalatin... See more

Company replied

Company details

  1. Translator
  2. Business Management Consultant
  3. Business to Business Service
  4. Marketing Consultant
  5. Technical Service

Written by the company

Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Today, Acolad group – represented by the brands Acolad, TextMaster and Ubiqus – merges its diverse expertise in technology, language and industry verticals into a unique portfolio of content and language solutions. Established in 1995, the group is present in 22 countries across Europe, North America and Asia, with over 1.600 employees supported by a network of +10.000 linguists around the world. www.acolad.com

We think the future, so our clients can reach it.

Written by the company

Our commitment to customer delight
At Acolad, we strive to develop a very special relationship with our clients. We’re convinced that a successful partnership comes with trust. Across our journey we have built cross-industry expertise serving the needs of fast paced, high growth companies like yours, helping them to expand globally. We boast a comprehensive and flexible portfolio of content-centric solutions based on market leading technologies to unleash new opportunities across industries. We provide the highest level of customer service with access to 24/7 expert support across regions and time zones. Our global, multidisciplinary team of 2,000 experts is at your service.

Contact info

We enable communication in any language.

Talk to an expert today.

2.8

Average

TrustScore 3 out of 5

731 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

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2.8

All reviews

(731)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They never fail.

They are professional, they understand your needs, they deliver.

5 August 2019
Acolad logo

Reply from Acolad

Hi, Marta - Understanding our clients' needs is critical to helping them fulfill their objectives and we're happy to know that this has been demonstrated in your experience with us. Thank you for your review and for being a Ubiqus client!

Rated 5 out of 5 stars

We use Ubiqus for translations

We use Ubiqus for translations. Maggie is an excellent project manager and always willing to answer queries, explain processes and accommodate last minute requests from clients.

1 August 2019
Unprompted review
Rated 5 out of 5 stars

A tremendous professional experience

A tremendous professional experience. Ubiqus are very flexible and reliable. Very nice people to work with.

31 July 2019
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Reply from Acolad

Hi, Darcy - Thank you for rating the reliability, flexibility, and professionalism of Ubiqus' services, as well as the friendliness of our staff! We value your business.

Rated 5 out of 5 stars

Ubiqus

Wonderful team, translations are are delivered on time, with great team service.

30 July 2019
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Reply from Acolad

Hi, Sophie - Thank you very much for rating the quality of our translation services and team! We appreciate your feedback.

Rated 4 out of 5 stars

Good quality, a little expensive, many follow-ups

On the expensive side, however the translations were accurate, delivered on time and in the format required. The marketing team send a few too many follow-up emails asking if any work's coming up, even though I've said that our requirements will only be ad hoc.

30 July 2019
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Reply from Acolad

Hi, GJ - We appreciate your feedback on the timeliness and accuracy of our translation services. Thank you for being a Ubiqus client!

Rated 5 out of 5 stars

Quality Transcription Service

excellent customer service, quick turn around on transcription, easy to get a hold of, answered questions clearly, overall positive experience

29 July 2019
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Reply from Acolad

Hi, Lauren - Thank you for letting us know about your positive experience with Ubiqus USA's transcription services and staff. We value your feedback!

Rated 5 out of 5 stars

We've had scores of documents…

We've had scores of documents translated into tens of different languages by Ubiqus. Ubiqus has always been timely and accurate with its translations. In the one case where a document was unreadable because of a font transfer issue, Ubiqus immediately remedied it.

29 July 2019
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Reply from Acolad

Hi, Ronald - Thank you very much for rating our translation services. We strive for accuracy, timeliness, and responsiveness every day and are glad that you've noticed. Thank you for your review and for being a Ubiqus client!

Rated 4 out of 5 stars

Aside from the securing bracket design…

Aside from the securing bracket design issue (not having dimples to facilitate a seamless connection for the device to the ceiling, I would recommend and rebuy without hesitation the produce and from the supplier

29 July 2019
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Reply from Acolad

Hi, Brian - Thank you for leaving feedback on your experience with Ubiqus USA!

Rated 5 out of 5 stars

Ubiqus makes sales and service training…

Ubiqus makes sales and service training translation efforts a breeze. They are prompt, detailed oriented and provide exceptional customer service throughout the development cycle (from quoting the job to final delivery). I highly recommend them for your translation needs.

29 July 2019
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Reply from Acolad

Hi, Steven - We really appreciate your feedback on the timeliness, detail, and customer care put into our translation services. Thank you for the high recommendation and for giving Ubiqus an opportunity to be of service!

Rated 5 out of 5 stars

Always fast

Always fast, accurate and a pleasure to do business with.

29 July 2019
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Reply from Acolad

Hi, Susan - Thank you for letting us know what you like about Ubiqus!

Rated 5 out of 5 stars

Great!

Great! Good service and on time.

29 July 2019
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Reply from Acolad

Hi, Jamie - Thank you for leaving feedback on the timeliness of our services!

Rated 5 out of 5 stars

Ubiqus USA is wonderful

Ubiqus USA is wonderful. We use Ubiqus for all our transcription needs and have never had any problems. Our account representative, Monique Murray, is easy to work with, extremely helpful and she and her team have never let us down. I recommend highly Ubiqus USA.

29 July 2019
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Reply from Acolad

Hi, Irina - We value your feedback and are pleased to know that Ubiqus is your go-to for transcription services. Thank you for telling us about the positive relationship with your account representative and team; the relationships forged with our clients are valuable and bring us much pride! Thanks for choosing Ubiqus USA!

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