Acolad, it's a translation company, that extends their translation let's use the example English to Spanish. In a sentence translated from English to Spanish they are more likely to include words in t... See more
Company replied
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See what reviewers are saying
I love working with the Ubiqus team. Our relationship manager has changed over the last 2 years, but each new lead provides great customer service. I currently work with Milena Tzankova as the lead,... See more
Company replied
I have been using Ubiqus for over a year now and they have transformed my work life. Our organisation has numerous meetings that require minutes and to be able to just record the meetings and send to... See more
Case # SDSOPHARMA-356: raised on 11.12.2024 with deadline for response on 13.12.2024 at noon (it`s related to LoD response to BDA so it`s urgent) - till today still no feedback even after escalatin... See more
Company replied
Company details
- Translator
- Business Management Consultant
- Business to Business Service
- Marketing Consultant
- Technical Service
Written by the company
Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Today, Acolad group – represented by the brands Acolad, TextMaster and Ubiqus – merges its diverse expertise in technology, language and industry verticals into a unique portfolio of content and language solutions. Established in 1995, the group is present in 22 countries across Europe, North America and Asia, with over 1.600 employees supported by a network of +10.000 linguists around the world. www.acolad.com
We think the future, so our clients can reach it.
Written by the company
- Our commitment to customer delight
- At Acolad, we strive to develop a very special relationship with our clients. We’re convinced that a successful partnership comes with trust. Across our journey we have built cross-industry expertise serving the needs of fast paced, high growth companies like yours, helping them to expand globally. We boast a comprehensive and flexible portfolio of content-centric solutions based on market leading technologies to unleash new opportunities across industries. We provide the highest level of customer service with access to 24/7 expert support across regions and time zones. Our global, multidisciplinary team of 2,000 experts is at your service.
Contact info
11 rue Lazare Hoche, 92 100, Boulogne-Billancourt, France
- 33 (0)1 46 04 66 00
- www.acolad.com
We enable communication in any language.
2.8
Average
731 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The team at Ubiqus is always responsive…
The team at Ubiqus is always responsive and on time.
17 May 2022
Very responsive and professional…
Very responsive and professional service. Highly recommended service..
16 May 2022
Highly Recommend.
The Ubiqus quality of translation is excellent and the level of customer service is exceptional. Highly recommend.
10 May 2022
Very good service with maximum accuracy.
22 April 2022
Reply from Acolad
Many thanks for your positive feedback! With Samia and the Ubiqus Team, we are glad to support you in your languages projects. Have a nice day!
Reply from Acolad
Thank you for your comments, Bertrand. We look forward to working with you again.
Great service
Great service; quick response to initial enquiry with delivery on time and per instructions. Would definitely use again.
20 April 2022
Unprompted review
Excellent Customer Service
I love working with the Ubiqus team. Our relationship manager has changed over the last 2 years, but each new lead provides great customer service. I currently work with Milena Tzankova as the lead, and Ottavia Brey too. They are both quick to respond to my email and they always acknowledge the email advising they will review and respond. They provide timely quotes and guidance. We continue to work with Ubiqus because of the excellent service and rates.
14 April 2022
Reply from Acolad
Thank you for your review, Amy. We look forward to working together again soon!
Excellent communication
Excellent communication, quick turnaround, accurate information. Thank you!!
7 April 2022
Reply from Acolad
Thank you for your review, Stephanie. We’re happy to hear that you had a good experience with us.
Excellent Customer Service
Ubiqus (Milena) was extremely responsive with our request from the beginning and until completion of the project. I highly recommend Ubiqus to anyone looking for translation services. They were efficient and professional.
6 April 2022
Reply from Acolad
Thank you, Silvia. We really appreciate your feedback and look forward to working with you on your next project!
Very reactive and professional team
Very reactive and professional team. Good translations and also subtitles. We work always with Ubiqus for our translations and are very satisfied!
6 April 2022
Superb service
6 April 2022
Excellent transcription service
I used Ubiqus to attend and transcribe a roundtable debate with 12 participants. They were extremely professional and turned around the work quickly and to a very high standard. The customer service was excellent throughout.
29 March 2022
Unprompted review
Very Impressive
I was extremely impressed with the attention to detail and helpfulness of everyone on the Ubiqus team. I can highly recommend them.
29 March 2022
Very helpful service
Very helpful from start to finish, quick replies and assistance where the file we needed to upload couldn't be (our end, not with Ubiqus). Also quick turnaround for receiving the transcription we needed. Would thoroughly recommend.
29 March 2022
Unprompted review
This is the first time we have worked…
This is the first time we have worked with Ubiqus and while the service was good, I still had a lot of work to do when I received the transcript back to make sure it matched the usual format we use for our minutes.
28 March 2022
Reply from Acolad
Hi Ann, Thank you for leaving us this review. It really does mean a lot to us. We take onboard your comments regarding the work you had to do on delivery of your document to match your usual format. We have looked into this and your account manager has now been in touch and we have received your updated template. Going forward we will ensure that we use this template to deliver the document in the way that is most helpful to you. Thanks again for choosing to work with us and for taking the time to leave a review.
Reply from Acolad
Bonjour et merci beaucoup pour votre avis positif. Notre équipe se tient à votre disposition.
Reply from Acolad
Grazie per la Sua recensione, siamo liei di leggere che abbia apprezzato il nostro servizio.
Great booking
Great booking advice and help by Jessica with nothing to much trouble. Technician Robert troubleshooted and thought things through. Even the translators were a joy to deal with. What more can you ask for?
10 March 2022
Unprompted review
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