Acko Reviews 

102
•
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, most reviewers were let down by their experience overall. Customers frequently complained about unresponsive support teams, unhelpful service agents, and extremely lengthy claim processing delays across multiple offices. Many people experienced unexpected claim rejections, extensive document demands, and unexpected out-of-pocket expenses for vehicle repairs. Some reviewers were not happy with unclear policy guidance and poor coordination across various departments during stressful emergencies. Consumers additionally noted that getting proper status updates or reaching helpful representatives felt nearly impossible throughout the entire procedure. Reviewers frequently highlighted endless document requests and exhausting follow-up cycles when trying to successfully settle their damage cases.

What people talk about most

Claim

Reviewers mention negative feedback about claim experiences, highlighting widespread frustration with delayed... See more

Service

Clients share negative opinions on service, noting that consumers experience severe frustration due to... See more

Customer service

Customers consistently note negative experiences with customer service, describing support as entirely... See more

Product

People report negative experiences with product, expressing deep dissatisfaction regarding unexpected claim... See more

Response time

Reviewers highlight negative aspects of response time, noting that customer support is unresponsive and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Pathetic service regarding an extended warranty claim. They picked up my washing machine from my home 30 days ago, and I have received zero updates since. Customer support is a complete joke—every tim... See more

Rated 1 out of 5 stars

They do not give you a list of this you need to submit. once you have given one document, they add one more item and one more and more..... after all that the claim amount 21K they only approved 3.5 t... See more

Rated 1 out of 5 stars

They are cheating customers by giving them low premium on bike insurance and they do not honor the claim inspite of genuine request... I took a acko bike insurance..met with an accident and bike damag... See more

Rated 1 out of 5 stars

Horrible and cheating company. More of show-casing (advertising) than the actual support to customers. The vehicle was just 2 yrs old and in perfect condition. I met with an accident falling into a po... See more


Company details

  1. Money & Insurance

Information provided by various external sources

Acko General Insurance, an independent general insurer whose entire operations are through the digital platform, has raised $30 million in a seed round, making it one of the largest seed rounds for a start-up in India.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

102 reviews

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No recent history of asking for reviews

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1.3

All reviews

(102)

74 reviews in the last 12 months

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Rated 1 out of 5 stars

ACKO SEEMS TO LIKE A FRAUD COMPANY

ACKO SEEMS TO LIKE A FRAUD COMPANY
These people are not mentioning the insurance details on GOI portal.
How i come to know- i bought a vehicle to transfer the vehicle on my name i visit RTO after 15 days of insurance taken, where i got to know insurance is not updated on GOI portal.
after more than 5 follow-up these people have have updated my compressive insurance on portal as a third party insurance.

17 November 2020
Unprompted review

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