Ace Travel Experiences Reviews 98

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and ability to create a smooth and enjoyable experience. Many highlight the excellent organization of holidays and the seamless booking process, allowing them to relax and fully immerse themselves in the travel experience. People frequently mention the exceptional user experience, noting that everything from transfers to activities is well-planned and stress-free. However, some customers also noted issues with a specific manager, describing him as condescending and unhelpful, and expressing concerns about certain business practices. These reviewers also felt that many activities were not included as implied and that the company showed a lack of care regarding accommodation choices.

What people talk about most

Staff

Consumers generally express high satisfaction with the staff, highlighting their helpfulness, enthusiasm, and... See more

Holidays

Clients share positive opinions on holidays, consistently describing them as incredible, unforgettable, and... See more

Service

People report positive experiences with service. Customers praise the seamless and stress-free organization... See more

User experience

Customers consistently note positive experiences with user experience. Reviewers frequently highlight the... See more

Booking process

Users describe positive interactions with the booking process. Many reviewers found the booking of trips and... See more

Based on these reviews

Rated 5 out of 5 stars

I’ve just finished my Thailand Island hopper January 2026 tour with ace- Saul being my tour rep. He made sure the tour ran smoothly and made sure everyone was kept safe and comfortable during our trip... See more

Company replied

Rated 5 out of 5 stars

I recently travelled with Ace on the Thailand Island Hopper tour, and it was absolutely AMAZING. Everything leading up to the trip was seamless, and once I arrived, I didn’t have to worry about a thin... See more

Company replied

Rated 5 out of 5 stars

I travelled with Ace Travel Experiences for 3 weeks and had a really solid trip overall. Everything was organised well which made it easy to just relax and enjoy it without stressing about pla... See more

Company replied

Rated 5 out of 5 stars

Can’t beat a company built on Experience, Trust & W&LE. Experience :- The team have done this all before. Trust:- All trips/Accommodation are booked by these experts. Willingness & life cha... See more

Company replied


Company details

  1. Travel Agency

Written by the company

Group Travel experiences for 18-35 year olds. We provide group tours to Thailand, Bali and the Philippines.


Contact info

4.8

Excellent

TrustScore 5 out of 5

98 reviews

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Rated 4 out of 5 stars

My ace experience

My experience with ace was absolutely fantastic, I had no issues with it whatsoever.
The trip was extremely organised from start to finish, from the transfers, hostel check ins and activities, it ran so smoothly. The additional activities was worth every penny, I’ve made some unforgettable memories and met the most amazing people, who I plan on seeing and travelling with in the foreseeable future. Without ace I wouldn’t have been able to travel alone, despite being a “solo traveller” and making my own way there. Once I arrived, I never felt alone and felt extremely supported by Pops (one of the reps). Pops is a very kind and caring soul and he made my experience so much better with how positive and supportive he was. You can see Pops really enjoys his job and cares about each and every one of us in that group. He made time for those who needed that extra attention etc and was always making sure everybody was doing okay. With this it felt so reassuring and less daunting as there was always that comfort blanket to go to, pops was that comfort blanket. In terms of communication, Jay has been brilliant in regard to response time via messages, despite the time differences. He always provided me with loads of information on any questions and queries I had, yet again keeping me reassured throughout my trip with Ace. I highly recommend Ace for first time travellers as it takes away all the pressures of booking hostels, activities and transfers and you can just relax and create memories of a lifetime. Thank you Ace, I will be seeing you in July for Bali :).

1 April 2026
Unprompted review
Rated 5 out of 5 stars

A great experience

A great experience! It was the perfect mix of freedom and structure — you’re fully in control of what you want to do, while still having a schedule planned out for you. I made so many new friends along the way, which made the whole experience even better. We also got to do activities I probably never would have thought to book myself, and they ended up being some of the best parts of the trip. I’d highly recommend it to anyone looking for fun, adventure, and great people to travel with.

1 April 2026
Unprompted review
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Reply from Ace Travel Experiences

Hi Ione, thank you so much for your review! W're so glad you had an amazing time on the Thailand Island Hopper in April & that you made some great friends!

Rated 5 out of 5 stars

North Tour

Had an Amazing! time doing the north tour with Jay. All the activities were great fun and made some good friends. Would recommend!

17 March 2026
Unprompted review
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Reply from Ace Travel Experiences

Hi Austin, thank you so much for your review!

Rated 5 out of 5 stars

I had such an amazing trip

I had such an amazing trip. The hosts were so kind and welcoming. Thank you Ace travel!

1 August 2025
Unprompted review
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Reply from Ace Travel Experiences

Hi Ollie! Thank you so much for your review!

Rated 5 out of 5 stars

Brilliant Thailand Intro tour!

I did the Thailand Intro tour with Ace and it was brilliant from start to finish. The itinerary was packed but never stressful. Bangkok temples, Chiang Mai markets, the ethical elephant sanctuary, Pai sunsets, and tubing down the river were definite highlights.

Everything was organised really well. The group leader Jay was sound and the whole trip felt easy and social. If you want to see the best of North Thailand without worrying about planning, this is a great way to do it.

8 April 2026
Unprompted review
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Reply from Ace Travel Experiences

Hi Jasdeep, thank you so much for your review! We're so glad you had such a great time!

Rated 5 out of 5 stars

North Thailand 12 Day Trip

I can’t recommend Ace Travels enough after such an incredible experience. From the very start, their support was amazing, they created a group chat before the trip, which made it so easy to connect with the other people on your trip beforehand and get to know each other. Throughout the journey, Ace communication was consistent and reassuring, and it always felt like help was there whenever I needed it.

A huge shoutout to Jay, who was absolutely exceptional in running the trip. From start to finish, he made everything feel seamless and stress-free. His organisation was spot on, and it was clear how much effort he put into making sure every detail was taken care of. Jay struck the perfect balance between keeping everything on schedule and allowing us the freedom to fully enjoy each moment. He was always approachable, supportive, and ready to help with anything—no matter how big or small.

Jay showed great energy and enthusiasm. He genuinely cared about everyone having the best possible experience, and it showed in everything he did. He brought the group together so naturally, making sure everyone felt included and comfortable. His knowledge and passion for the destinations made each activity even more meaningful, and his recommendations were always spot on.

He organised the North Thailand tour so well, fitting in an incredible number of experiences without ever making it feel rushed. Thanks to him, we got to see and do so many unforgettable things in a short amount of time—it truly felt like we were making the most of every moment.

Neena, our tour guide, was just phenomenal. She was a complete ball of energy with such a warm and vibrant personality that made every day even more enjoyable. She brought the group together, kept spirits high, and made the entire trip unforgettable. Her knowledge and passion for Thailand really shone through—we learned so much about the culture, traditions, and people. Neena was so supportive always asking if I was okay and how she could help me next, she was absolutely amazing and helped to make the trip what it was.

On this trip I met so many new people which gave me friendships I’ll cherish forever and memories I’ll never forget. Ace is a great way to meet new people who are in the exact same position as you, as I travelled alone the other people in my group were also travelling solo and not at any point of that trip I felt alone,
It truly was a once-in-a-lifetime experience, and I’m already looking forward to coming back for more adventures in the future. Thank you, Ace Travels, for such an incredible journey xx

15 March 2026
Unprompted review
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Reply from Ace Travel Experiences

Hi Hollie! Thank you so much for your amazing review! We can't wait to see you again in the Philippines!

Rated 5 out of 5 stars

I travelled with Ace Travel Experiences…

I travelled with Ace Travel Experiences for 3 weeks and had a really solid trip overall. Everything was organised well which made it easy to just relax and enjoy it without stressing about plans.

The balance between activities and free time was good, and the whole thing ran smoothly. Three weeks went quick and I met some great people along the way.

Massive shoutout to our rep Saul — genuinely made the trip. Unreal energy, always helpful, and just an all-round top tour guide. He really added to the whole experience.

Would definitely recommend if you’re looking for a chilled, social way to travel.

Big Saul stamped. 🤝

10 January 2026
Unprompted review
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Reply from Ace Travel Experiences

Hi Dean!! Thank you so much for your review! We're so glad you had such an amazing time and enjoyed the balance of the trip!

Rated 5 out of 5 stars

Sadly just come back from my 4week trip…

Sadly just come back from my 4week trip with Ace in Thailand and it was incredible!!! I met amazing people and made memories to last a lifetime🇹🇭 would definitely recommend Ace as a solo traveler for the first time!!

12 January 2026
Unprompted review
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Reply from Ace Travel Experiences

Hi Grace! Thank you so much for your reply! We're so glad you continued your travels after the end of the tour using the tools and skills you learnt from our trip manager and local guide to help!!

Rated 5 out of 5 stars

Ace will bring you a family you never knew you needed❤️

There are no words I can use to describe Ace, they are now family. Ace made the whole process easy and reassured me whenever I had any doubts or questions. They provided me with so much information about where I would be travelling to, the activities I would be able to enjoy & everything I needed to bring with me! I was blessed enough to meet the most incredible people with Ace, they helped me to grow as a person and enjoy the beauty of Thailand! My Thai tour guide Pop was truly an angel, he never failed to make me feel safe and loved throughout my journey. Along with Saul, he always made sure everyone’s needs were met and helped the whole trip run smoothly. I’m most grateful that Saul encouraged me to face some of my biggest fears! He also happily never turned down a party! Saul deserves every bit of credit he receives! Thank you, Ace❤️

11 February 2026
Unprompted review
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Reply from Ace Travel Experiences

HI Ellie! Thank you so so much for your glowing review! We are so glad you felt safe and part of our ever-growing family! And we agree - our guides are pretty awesome!! We hope to see you again soon!!

Rated 5 out of 5 stars

Mr Dawson

I’ve just finished my Thailand Island hopper January 2026 tour with ace- Saul being my tour rep. He made sure the tour ran smoothly and made sure everyone was kept safe and comfortable during our trip. This trip was an amazing once in a lifetime experience and I’m so grateful for every second of it and all the people I’ve met throughout this trip! I have so much love for everyone! Saul deserves more trips in the future as he made this experience for everyone.

11 January 2026
Unprompted review
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Reply from Ace Travel Experiences

Thank you so much for your lovely review Melissa!! Saul will definitely be finding himself on more trips we're sure!!

Rated 5 out of 5 stars

thailand… the experience of a lifetime

thailand… the experience of a lifetime! was incredible and made family for life!!! saul was amazing and was very lucky to have had him as the rep! can’t wait for more experiences with ace!

11 February 2026
Unprompted review
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Reply from Ace Travel Experiences

Hi Sophia!! Thank you for your lovely review!! We can't wait to see you again soon... Bali on the cards!

Rated 5 out of 5 stars

Can’t beat a company built on…

Can’t beat a company built on Experience, Trust & W&LE.

Experience :- The team have done this all before.

Trust:- All trips/Accommodation are booked by these experts.

Willingness & life changing experiences:- Well I guess you’ll have to see🇮🇩🇻🇳🇹🇭

Shout out to Jay👊🏻

5 January 2026
Unprompted review
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Reply from Ace Travel Experiences

Hi Ben! Thank you so much for your review! Super grateful to have you joining our trips!

Rated 5 out of 5 stars

Thailand island hopper package

I visited Thailand with acetravelexperiences recently was such a great trip the people were lovely the trip manager Ruby was amazing. All transport and activities were well organised made a stress free trip that I really enjoyed and I will be booking again!

1 November 2025
Unprompted review
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Reply from Ace Travel Experiences

Thank you so much, Angel. We’re really glad to hear you enjoyed your time in Thailand and that the trip felt smooth and stress free. It means a lot that you’d choose to travel with us again. We appreciate you being part of the Ace journey and hope to welcome you back soon!

Rated 5 out of 5 stars

This was one of the best experiences of…

This was one of the best experiences of my life and thanks to ACE travel in particular Rubi it made it 10x better. I met the best people through ACE and would 100% travel with them again!

1 November 2025
Unprompted review
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Reply from Ace Travel Experiences

So happy to hear you made such good friends on your Ace tour Jacob, hope to see you travelling with us again in the future!

Rated 5 out of 5 stars

I recently traveled to Thailand on the…

I recently traveled to Thailand on the island hoper tour with Ruby as my guide, Ruby was overly helpful and friendly with a bubbly personality. She maintained organisation throughout the trip and ensured the top priority was the group having fun, which we did! I would highly recommend ACE whether your a seasoned traveler or if it’s your first time!

1 November 2025
Unprompted review
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Reply from Ace Travel Experiences

Thank you so much, Harry! We’re thrilled to hear you had such a great time on the Island Hopper tour. Ruby loved guiding your group and we’re glad her organisation and energy helped make the experience unforgettable. Our goal is always to keep things smooth, safe and full of fun, we really appreciate the recommendation and hope to welcome you on another adventure soon!

Rated 5 out of 5 stars

I recently travelled with Ace on the Thailand Island Hopper

I recently travelled with Ace on the Thailand Island Hopper tour, and it was absolutely AMAZING. Everything leading up to the trip was seamless, and once I arrived, I didn’t have to worry about a thing—they had every detail perfectly planned. Ruby, our tour guide, was the sweetest and funniest person I’ve ever met, and she instantly put all my worries at ease. I’m already looking to book another trip with them to Bali next year!

1 November 2025
Unprompted review
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Reply from Ace Travel Experiences

We’re thrilled to hear you loved the Thailand Island Hopper tour and that everything felt seamless from start to finish! Our team puts a lot of care into planning every detail, and it’s great to know you felt supported and relaxed throughout your time with us. We’re delighted that Ruby made such a positive impact too! Hope to see you again in the future Madi.

Rated 5 out of 5 stars

The tour leader was so welcoming

The tour leader was so welcoming and bubbly and fun to be around. Any issues I had, she would help with and get them sorted out.

1 November 2025
Unprompted review
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Reply from Ace Travel Experiences

Thank you Jack! Hope to see you again on our next tour!

Rated 5 out of 5 stars

The perfect trip!

Considering this company hasn’t been running as long as some of its competitors, Ace completely exceeded expectations. They have the perfect balance of taking care of you as professional guides, whilst making a friend in every guest that books with them. The trip to Thailand and every excursion, transfer, accommodation was smooth and well organised. There were so many amazing activities provided that I may not have found without them, as well as a great amount of down time to explore the different islands as you wish. Ruby was our rep who was more than welcoming, caring and always down for a laugh. Peter was our local tour guide who was extremely knowledgeable, friendly and made sure we were all safe and looked after every step of the way! If you’re wanting to go ‘solo’ travelling but have no idea where to start or nervous to go entirely alone then I couldn’t recommend Ace more. You meet so many new people (inside and outside of the tour group) without having the stresses of travel/ logistics /safety. The trip gave me the confidence to stay out and continue my travelling, but mostly it gave me friends and memories I will never forget. Thank you to Jay, Ruby and Peter for having me, looking forward to the next one! ❤️

1 November 2025
Unprompted review
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Reply from Ace Travel Experiences

Thank you so much for this incredible review! It means a lot to hear that Ace exceeded your expectations, especially as a newer company in the travel space. We're really glad you felt that balance of being supported while still having the freedom to enjoy the trip your way.

Hearing that the trip gave you confidence to keep travelling and helped you make unforgettable friends is exactly why we do what we do! Thank you again for joining us Maya, and we can’t wait to welcome you back on another adventure!

Rated 5 out of 5 stars

thailand november 25

honestly i had my doubts when i booked the trip but as soon as i got on the transfer in phuket they all vanished, ruby is the most incredible, caring, compassionate person and you can tell she genuinely cares about the people on the trip not because it’s her job but because she wants to, she’s more of a friend and that made us all respect her more, thailand was the most surreal experience and the friends i’ve made there were just the most amazing and down to earth people. if you are thinking about booking just do it, obviously there are highs and lows when you are putting so many young adults together but the good parts of the trip really do outweigh any small bad thing that happened, i will definately be booking with ace again for bali 💚💚💚

1 November 2025
Unprompted review
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Reply from Ace Travel Experiences

Hi Grace,
Thank you so much for sharing such an honest review. We’re really grateful you trusted us even with those initial doubts, and we’re so glad they disappeared the moment you arrived. Hearing how quickly you felt comfortable means a lot to us.

It’s amazing to hear how special Thailand was for you and that the friendships you built made the experience even more memorable! It means a lot that you’d choose to travel with us again, and we can’t wait to welcome you to Bali when the time comes.

Thank you again, Grace, your feedback truly means the world to our small team.

— Ruby, Ace Travel Experiences

Rated 5 out of 5 stars

Recently travelled to Thailand with…

Recently travelled to Thailand with ACE, this was my first time “solo Travelling” and it was the most stress/anxious free experience I’ve had. You meet amazing people, and really find a bond for yourself! And experience incredible things along the way. Tour guide’s Mollie & Pop were also both incredible throughout the trip! Would recommend to anyone thinking of doing it, and hope to join another tour myself in the near future.

1 October 2025
Unprompted review
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Reply from Ace Travel Experiences

HI Jordan! Thank you so much for your review, we're so glad you had such an amazing time with us and we really look forward to seeing you again soon!

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