AcerReviews 

This laptop is the worst purchase ever. i cant download anything. not even powerbi. i was scammed. this chromeos stuff is useless. gosh i regret the day i bought this trashy laptop. all that money wasted. do better

I had an Acer travelmate laptop for 8 years, which I absolutley loved. So after buying some used Laptops that never lasted long, I decided my next laptop would be a brand new one.

I splashed out what for me was a substantial amount of money, when I bought The Acer Aspire 3, and what a mistake that was. I bought it with my trusted and beloved Travelmate in mind and thought that any Acer laptop would be a great product.

I was wrong. The mouse pad has test my patience. I absolutely despise it. Imagine driving a manual transmission car, and instead of changing gear without having to to look down at the gear shift to make sure you're putting it into the right gear. You do have to look down before you change gear. This is the worst pad I have ever used on any laptop compute in my life. Its infuriated me to the point where I was sorely tempted to sell the laptop. I only decided not to when a friend told me, I'd be lucky to even recover half of what I've paid for it.

It seems to me that they've not progressed their product over time. After this experience, I will never buy an Acer laptop again. I hate it.

Purchased my acre at Walmart it works great fast and dependable

Repair did not work as expected.

I had my laptop in for repair with costumer service because it was still under warranty. The problem was that I moved to Puerto Rico. And te service here is different for Acer US. Being hones they seem to be ignorant. The service is like from the 2000s and far from the main city, San Juan. I am a student starting a carrear with not too much resources. I called aser US and they said they could help me but only if I sent my laptop to then. I did and I payed for shipping back and fourth. Now that I have my laptop back, the screen does not turn on. This is frustrating I called support and they opened a case. Now I am waiting for answers form them.

Very reliable laptop . Long lasting and I always buy Acer products Ty.

Avoid as a whole absolutely awful customer support. Honestly shocking. Shame, I liked the device.

I purchased an Acer Nitro 5 in January 2023 on Amazon Italy, and my experience with both the product and Acer Italy's customer service has been deeply disappointing.

1. Product Quality (Acer Nitro 5):

The first unit I received was completely non-functional out of the box, which is unacceptable for a new product. Acer Italy replaced it with another Nitro 5, but this second laptop faced severe reliability issues during its first two years. It was sent to Acer’s service center three times (plus a fourth for verification) due to repeated hardware failures, including two motherboard replacements. Despite these repairs, Acer was unable to provide a proper diagnosis of the underlying issues, leaving me concerned about the overall reliability of their Nitro series.

2. Build and Design Issues:

The Nitro 5 series feels cheap, with its plastic-heavy construction that doesn’t match its price tag. As someone who spent about €1,500, I expected better materials and a higher-quality build. The performance was decent, but the frequent breakdowns completely overshadowed any positive impressions.

3. Customer Service Experience:

Acer’s customer service was equally disappointing. Communication was inconsistent, and their handling of logistics for repairs was unprofessional. Over the course of the repairs, I was without a functional laptop for over a month, which was a significant disruption to my work and gaming needs.
They also dismissed my requests for a refund, despite my entitlement to it under consumer protection laws for defective products.

4. Lack of Accountability and Resolution:

They offered me a slightly improved model from the Predator Helios line, which can be bought online starting at about €1.299. However, they insisted on a one-year warranty for the replacement, despite my repeated reminders about my legal rights to a two-year warranty. Their attitude throughout this process felt dismissive and unwilling to genuinely address the issue.

Conclusion:

I would strongly caution anyone considering purchasing an Acer product, especially from the Nitro series. The laptops have shown poor reliability, and the customer service fails to take responsibility for resolving legitimate consumer complaints. If you’re spending €1,500 on a laptop, you’re better off choosing a brand that offers both reliable hardware and respectful, efficient customer service.

Please do not buy from Acer. The customer service and repair arrangements are absolutely appalling. I have 2 laptops and hinges broke on both. I sent the first one in, not under warranty, and was told that they couldn’t give an ETA when they could get the parts for repair. It has been over 3 months with next to no communication about the progress and I have had to chase several times, only being told today that because they stipulated no ETA, if I wanted my laptop back, I would have to pay the service charge of £60 for no repair! The law states that the service provider must stipulate a reasonable time by which the repair will be carried on. Acer seem to think they are exempt and can possibly keep my laptop forever if the part doesn’t arrive because they stated ‘no ETA’. Now, I need my laptop for my studies and have had to pay £60. This is a rip off and appalling service. I have another laptop with the same problem which is under warranty but I am not going to send it in because Acer think they can just keep it because they have stipulated no ETA. Absolutely terrible. Stay away if you don’t want to be scammed. I am going to report it to Trading Standards.

I attempted to boot acer swift 14 laptop from a USB drive which is a perfectly standard operation, and yet it refused to recognize the drive. I called their "support" and was told that ONLY DRIVES PURCHASED FROM THEM CAN BE USED. They even offered to send their drive with windows, and that's exactly what I do NOT want.
You think you bought a computer? No. You merely leased it from an erratic control freak.

I recently purchased a gaming laptop from acer its the acer predator helios 16 and not even after 6 months of using the laptop it already has given me nothing but a headache the software isn’t working properly and the charging port is already broken

My Acer Aspire Desk Top that cost £850 less than two years ago died. A qualified engineer spent two hours (cost £160) and concluded the solid state drive had failed. Warranty is limited to one year so I have replaced as I can't wait for a repair. I have used desktop computers for over forty years and nothing has had such a short life. There is nothing about the environment or my use that would contribute to the failure. Thank goodness for back-ups.

Customer service is a joke, they can say or do whatever they like and in my case they did nothing, my notebook had charging issues, within 30 days.

Nothing is wrong with the pc that i bought itself but the problem is with the support, i waited 3 hours in total to talk to acer support yet they disconnect me everytime im next in line. All i wanted to know is if my pc was XMP compatible or if they forcefully disabled it themselves, this is the most useless support ive delt with within my experiences with any support.

£3k predator laptop (PH18-71) just over 6 months old and the SSD drive has failed already. Sent it in for repair under warranty and they have no idea when it will be fixed as they don't have any parts

I purchased an ACER Aspire 5, and after a few months of use, the audio quality began to deteriorate significantly. At times, I can barely hear the sound, even with the volume set to 100%. I reached out to ACER to report the issue, providing them with my order number. However, they responded by stating they could not locate my order and abruptly closed the conversation. In a second attempt, I sent them the invoice as proof of purchase, clearly indicating that I bought the device from the ACER store. Despite this, they simply directed me to contact customer service by phone, once again refusing to address my issue. Overall, the post-sales customer service has been quite disappointing.

Acer Aspire - without doubt the worst computer I have owned in 20 years

I brought a laptop in March. Not even 7 months later my charger got a lose wire and is now unusable. I tried to buy a new one from the website but they don't have one for this model only their old laptops. I got in touch and they told me to contact this other department which I did. 4 days later they still haven't responded and I can't use my laptop anymore. Wish I'd never brought an Acer

I have a simple problem that I would like fixed. I simply want to add a new WiFi network but there is no way to get to WiFi settings without an Ethernet connection…. Should be simple, multiple computer literate people have tried to help…. Nothing!! Tried calling aced customer service and was told that since my computer is over a year old I will have to pay$100 in order to talk to tech support! $100 for WiFi help!?!?

Ordered new PC & mouse. Mouse charging lead has broken after 4 weeks. Reported to Acer CS, pictures sent. CS agent accused me of break the cable intentionally! Appalling service & customer service needs to be overhaled.

A total waste of money. They make you spend your money to fix things that they should.