Ace Jewelers Reviews 402

My experience with Ace Jewelers has been outstanding.

The team combines exceptional customer service with deep expertise—whether you’re just starting your watch journey or searching for a truly coveted, hard-to-find piece. For newcomers, they are thoughtful, patient navigators who help you understand the market and make confident decisions. For seasoned collectors, they bring access, insight, and a global network that can deliver real grail timepieces.

They also stand out for their guidance beyond the watch itself: pricing dynamics, long-term considerations, and the realities of buying across borders in a world shaped by shifting tariffs and political uncertainty. Their advice is clear, measured, and always grounded in integrity.

I have full confidence in my recent transactions and look forward to many more. Highly recommended.

Bought a watch from Australia. Great price and interaction. Paid using international transfer and got free express shipping. The watch arrived just fine and with all the paperwork. Thank you.

I made an error on my order and chose the wrong size but it was rectified immediately with no hassle great customer support and service would wholeheartedly recommend 5*

I had the pleasure of visiting Ace Jewelry and was incredibly impressed by the owner’s exceptional service. Mr.Al went above and beyond to ensure I had a great experience!
If you're looking for beautiful Jewelry and a truly personal touch I highly recommend Ace Jewelry on 3017 B Harbor Blvd Costa Mesa!

I met Alon from Ace Jewelers during an event and after that he helped me to create the perfect engagement ring. He was always very responsive and helpful and the ring turned out beautiful! Thank you!

At this point in my life, I can’t imagine buying a watch from anyone other than Ace Jewelers. Alon and his team at Ace (shout out to Dale) are committed to delivering a phenomenal end to end customer experience characterized by trust, extreme brand knowledge and dedication to getting the deal done.

Ace values loyalty and they want to build relationships that last a lifetime. This is my second higher end Omega and I was thrilled with the delivery, the updates and the direct contact with Alon (the CEO). What is unfortunately dying in today’s world is customer service and that feeling that you are special. I can say with zero hesitation that Alon and his team at Ace made me feel like a valued individual every step of the way – whether it was via phone, email or otherwise. It just doesn’t make sense to go anywhere else for your watch needs when you have a trusted partner who is committed to getting you what you want.

Let’s talk about the trust element. It’s not the easiest thing to send tens of thousands of dollars in advance to people over the internet. But with Ace? I don’t hesitate. Because of my existing relationship they offered to do a 50% deposit but because I trust them unequivocally, I sent the entire amount. They don’t play games so why should I? I love having this relationship and the peace of mind that comes with it. With Ace there are no hidden fees or costs. They quote you a price and they honor it.

I will also say that receiving the actual watch is a treasured experience from Ace, if you let them know it’s a special occasion, they will put the finishing bells and whistles to really elevate the experience. While I sadly can’t get a high-end watch every day, I can say without a shadow of a doubt that Ace is as much as part of my experience as Omega. At this point I cannot separate them. Give them the opportunity to earn your business and you’ll see what you will never waste your time with anyone else.

Thank you again for the amazing experience.

It took a while to find the right butterfly buckle for my Zenith El Primero Grand Date and the only available were very expensive to buy outside the EU (Ukraine).

Therefore I contacted the brand dealer for Zenith in the Netherlands (Ace Jewelers in Amsterdam) via the website-app. I was very surprised by the friendly and quick reply, and it was indicated that they would look for me at the brand representative in the Netherlands. It was indicated that Zenith is, like Rolex, very popular nowadays where the supply doesn't meet the demand, but within 1 week there was already an answer from the Zenith in Switzerland.

After 1 month I am now the proud owner of an 18 mm. original Zenith SS-butterfly clasp which makes the dark blue alligator strap from watchbandspecialist.nl (also highly recommended ;) even more beautiful and all that for a fraction of the price via Chrono24 from Ukraine.

I highly recommend Ace Jewelers in Amsterdam

I bought 2 items and it’s been a year now and I still haven’t gotten it. I’ve repeatedly sent emails and gotten no response. I’ve spent around $200 in items and I don’t know what to do.

I just received a Nomos Ludwig Duo from Ace Jewelers. The whole experience was pleasant, easy and trouble free. All my interactions were through email and the online contact form. I received quick responses and I think the time space continuum was broken somehow, I got this watch so fast.

Having excellent customer service can drive a successful business. That is what I experienced from Ace Jewelers. I genuinely respect and appreciate how the store solves my issue and deal with my concern. If you are looking for a store to purchase a luxurious watch, Ace is your top choice ;)

Amazing company & service. Very responsive customer support, via WhatsApp on a weekend, and they sent me the watch early Monday.

Great communication, packaging, and attention to detail. If you're looking to buy a watch online, look no further.

Bought my first luxury watch @ Ace jewelers. They deliver an incredible service via WhatsApp. No question was too much. The speed of the replies was amazing. They do what they promise. Big shoutout to Tamarah for this.

Ace jewelers is one of the best online if is not the best online websites for luxury watches I have ever dealt with. Great competitive prices ,very speedy dispatch , extremely friendly and helpful staff.Many thanks to Tamarah and Dale and all staff at Ace jewelers.

Really nice people and always very helpful! Great service!

Over the years I have bought quite a few high end watches for myself and my family from Ace. The buying experience and service are unparalleled. Alon and Anouk truly are the most professional and nicest people. The place to buy in Amsterdam!

Dear Tamarah

The watch arrived today - just a great product and great service.

Delighted with everything you have done today to make this work.

Warm regards

Brent

Superb service, knowledge. These guys know what they are doing. Great Choice of jewels. Best in Amsterdam. Highly recommended.

I have all my watches service today and the service excellent as usual. Honest and trust worthy. Prices is reasonable. Thanks a millions.

This week I received the best service from Ace one could ever expect. They went out of their way to deliver the (not easy to find) Omega Speedmaster I was looking for and were very flexible and creative in finding a good watch strap solution for my very small wrist. I would certainly recommend Ace to anyone looking for a high quality watch or nice pice of jewelry.

These guys are the benchmark of customer service. Sincerely interested in you as a person, passionate about their products. As If I was in the comfort of my own home.

Definitely recommended for a premium experience.