Ace Fx Limited logo
Visit website

Ace Fx Limited Reviews 

7,847
•
TrustScore 4 out of 5

4.0

Currency Exchange Service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

Yes , it is great service going into Canary Wharf branch to buy dollars and euros . But if one wants other currencies and cannot visit branch to order them , the ordering process on the web is complic... See more

Rated 4 out of 5 stars

Fair rate , easy to book online. What I liked less was that I could not buy US$ over £750 value using my debit card and had to faff around with my online banking app with a signal only available outsi... See more

Rated 5 out of 5 stars

I've used a few FX firms over the years and ACE-FX are the best I've found. Rates are pretty competitive and their customer service excellent for home delivery Loving their new 'bank transfer' way... See more

Rated 5 out of 5 stars

Exchanged 2200 euros by post and they paid into my bank account the next day after they received delivery. They even paid a slightly better rate than what was quoted when I created order. And no ask... See more

Company details

  1. Currency Exchange Service
  2. also in
  3. Money Transfer Service
  4. Payment Service

Written by the company

Ace FX Travel Money are currency exchange based in London Bridge and Canary Wharf since 2012 who offer competitive exchange rates for buying and selling physical foreigen currencies. Ace FX has a reputation for honesty, reliability and quality of service.

Contact info

4.0

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(7,847)

23 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Amazing service and speedy transaction

Amazing service and speedy transaction from cash Euros into my sterling account. Michael was very reassuring and professional, and kept me up to date on progress. Great rate too of course, saved £££’s by using Ace-Fx. Thank you!

19 October 2017
Unprompted review
Rated 2 out of 5 stars

poor quality banknotes

15 October 2017
Unprompted review
Ace Fx Limited logo

Reply from Ace Fx Limited

Dear Alex,

Thank you for your recent feedback.

I am sorry to hear that you are unhappy with the bank notes you have received by us.

If you are not happy with these notes, please contact any of our branches and they will be happy to replace them for you.

Alternatively, you may contact me directly and I will be happy to assist you.

Kind regards

Mario

ACE-FX
020-7357 9700

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look