Super customer service here at the front desk, friendly and extremely helpful when we came in on the day with difficulties with how much space we had left in our unit. The staff efficiently solved the... See more
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Location
Switch locationTottenham Lane 15, Cranford Way Industrial Estate, N8 9DJ London, England, GB
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The process was quick and straightforward from booking to move-in. Very competitive prices, fantastic customer service, high standard of cleanliness. Great experience in every way. A big thank you to... See more
Company replied
Really great team here at the Hornsey branch, Dan and his team were excellent and dealt with my urgent request really quickly and efficiently. Highly recommend and appreciate the service. Thanks
Company replied
I delt with Dan today.If all your staff are like Dan your company is in good hands Hé was knowledgable very honest about my options , his attitude was very professional his whole approach was what... See more
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Company details
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
Tottenham Lane 15, Cranford Way Industrial Estate, N8 9DJ, London, England, United Kingdom
4.1
Great
42 reviews
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This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
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Karolina and the team were awesome 👌 5*
18 July 2026
Reply from Access Self Storage - Hornsey
Hi Jordan,
Thank you for the 5-star review! We’re delighted to hear Karolina and the team provided such a great experience.
We’ll be sure to pass on your kind words to them. Thank you for choosing Access and for your support! 👌
Great service and competitive prices
The process was quick and straightforward from booking to move-in. Very competitive prices, fantastic customer service, high standard of cleanliness. Great experience in every way. A big thank you to Karolina who has been amazing.
15 July 2026
Reply from Access Self Storage - Hornsey
Hi Irina,
Thank you for your fantastic feedback. We’re delighted to hear the whole process was quick and straightforward, from booking through to move-in.
It’s great to know you found our pricing competitive, the facility clean, and the customer service to such a high standard. We’ll be sure to pass your kind words on to Karolina, she’ll be thrilled to hear she made such a positive difference to your experience.
Thank you for choosing Access and for taking the time to leave such a wonderful review!
Access Hornsey N8
The facility staff gave me a fixed quote. However, as I was about to pay...the price jumped up. When I showed the staff the emailed quote from the previous day...I was told from 'That was a mistake'.
Having already booked a van, there was little I could do but agree to the contract. The facilty is a maze with low ceilings and narrow corridors. The very few rusty broken trollies are of little use and the staff not at all helpful. The faciity seemed hot and humid with intermittent lighting. The front doors were open all day, which raised security concerns with myself and the other people using it.
After I had given 14 days notice...I still received demands for the following month. Despite four follow up reminder calls..I am stiil awaiting some refund. Avoid this company. There is no policy. There are better facilities around.
1 May 2026
Unprompted review
Reply from Access Self Storage - Hornsey
Hi,
Thank you for your feedback. We're sorry to hear that your experience did not fully meet your expectations.
Prior to moving in, our team spent time with you across several visits, showing different unit options and discussing sizes, pricing, and available discounts to help you find the most suitable solution. Unfortunately, there was some confusion caused by an automated quote not updating correctly when unit sizes were changed, but the correct pricing was explained before your agreement commenced.
We do recognise your comments regarding the trolleys and agree there's room for improvement. New replacement trolleys have already been ordered and will be arriving shortly.
In relation to your refund, we advised that refunds can take up to two weeks to reach customers' accounts. However, after you vacated on 29th June, the refund was processed and reached your account on 3rd July, well within the advised timeframe and has now been with you for several days.
We're pleased that our team was able to assist you throughout your tenancy and regret that your overall impression was not more positive. We appreciate your feedback and wish you all the best for the future.
Great staff, efficient service.
Super customer service here at the front desk, friendly and extremely helpful when we came in on the day with difficulties with how much space we had left in our unit. The staff efficiently solved the problem giving options of different unit changes and with good prices, all sorted easily that morning. Really recommend.
1 July 2026
Unprompted review
Reply from Access Self Storage - Hornsey
Hi Stella,
Thank you for your wonderful feedback. We’re delighted to hear the team was able to help when you needed a little extra space and that they quickly found a solution that worked for you.
It’s great to know you found the service friendly, efficient, and helpful, and that everything was sorted smoothly on the day. We truly appreciate your recommendation and kind words!
Always friendly and professionalful
Always friendly and professionalful, Dan and his team are the best. A big thank you to Carolina and Darlia for being so patient and helpful.
2 June 2026
Reply from Access Self Storage - Hornsey
Hi Angie,
Thank you for your wonderful feedback. We’re delighted to hear you’ve consistently found the team friendly and professional.
Dan, Karolina, and Darlia will be so pleased to hear your kind words, we’ll be sure to pass them on. We truly appreciate your continued support!
Highly recommended
Really great team here at the Hornsey branch, Dan and his team were excellent and dealt with my urgent request really quickly and efficiently. Highly recommend and appreciate the service. Thanks
31 May 2026
Unprompted review
Reply from Access Self Storage - Hornsey
Hi Paul,
Thank you for your fantastic feedback. We’re delighted to hear Dan and the Hornsey team were able to assist you quickly and efficiently, especially with your urgent request.
We really appreciate your recommendation and kind words – thank you for choosing us!
A friend used Access storage and had no…
A friend used Access storage and had no issues except quality of facilities but one month when finances took a turn. After missing ONE payment and then catching up and being back on track they evicted him with no remorse. I called on his behalf to reconcile but this was never an option. There customer service is horrendous and very worrying as me trying to resolve a simple mishap turned out to be threatening with eviction and little room to negotiate. Poor customer service.
8 May 2026
Unprompted review
Reply from Access Self Storage - Hornsey
Hi,
Thank you for taking the time to share this, and we do understand that you were trying to help your friend, which we genuinely appreciate.
We’re sorry this situation has left you with a negative impression. Please note that we’re only able to discuss account details directly with the customer unless formal authorisation has been provided, which is why our team couldn’t go into specifics when you contacted us.
In this case, the account had been subject to ongoing late and missed payments over a period of time since moving in, and multiple attempts were made to contact the customer through calls, emails, and reminders.
As communication remained limited from the customer and the account continued to fall into arrears, we followed our standard debt recovery process, which ultimately led to the termination of the agreement.
We always aim to work with customers where possible, but we must apply our policies consistently and fairly to all. We’re sorry again that this experience was frustrating and appreciate you raising your concerns.
Caroline was very helpful.
6 May 2026
Reply from Access Self Storage - Hornsey
Hi Ignatius, thank you for your review. It’s great to know you received helpful support from the team. We’re glad you had a positive experience with us.
Reply from Access Self Storage - Hornsey
Thank you for your kind feedback, Julian.
We are delighted to hear that you found the team at our Hornsey store friendly and that the explanations provided were clear and helpful. Ensuring our customers feel informed and supported is always a top priority.
We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
The opening hours are inconvenient + no lights
The opening hours are inconvenient. The Self Storage closes at 6 pm on weekdays, 5 pm on Saturdays, and 4 pm on Sundays. This does not take into consideration people who are busy during the day and have time to spare in the evenings.
The fluorescent lights outside my unit do not work, despite my reporting it twice. They still have not replaced the bulbs. I ended up using my own battery-powered lights, as the units themselves do not have any lighting.
2 February 2026
Reply from Access Self Storage - Hornsey
Hi Edwin,
Thank you for your feedback.
We are sorry to hear that the opening hours have not suited your schedule. Our standard opening hours are displayed online and in store, and extended access is available for customers with larger units, as well as in certain situations such as move ins, move outs, or where additional access is genuinely needed. We always encourage customers to speak with the store team so they can advise on what options may be available.
Regarding the lighting, thank you for raising this again. A staff check carried out last week showed the lighting to be working, however we have asked the store to carry out an immediate check again this morning and they will ensure the issue is fully resolved.
We appreciate you taking the time to share your experience.
Access Self Storage
No response from customer services regarding damage of sofa
We stored our things with Access for 3 months in-between a house move and paid for insurance to cover our belongings whilst stored there. The facility was fine despite the space having an open meshed ceiling and staff were very helpful. However, when we came to move out, our movers noticed damage to a sofa we had stored there. This was flagged immediately to the manager and followed up with photos via email as requested. This was back in August 2025 and despite multiple emails from our end, we still have heard nothing back regarding our claim. Very disappointed with the service received, especially since we had paid for the insurance and sent all documents required.
30 August 2025
Unprompted review
Reply from Access Self Storage - Hornsey
Hi Alison,
Thank you for taking the time to share your experience. We are very sorry for the frustration caused by the delay in communication regarding your claim. We appreciate you bringing this to our attention here, as it has helped ensure the matter is now being actively progressed.
We can confirm that the store has been in touch with you and that all completed claim forms and supporting documents have now been passed to our insurance provider for review. The team will continue to monitor this closely and keep you updated as soon as any further information is received. We are keen to see this resolved as quickly as possible and thank you for your patience while this process moves forward. If you need anything further, the store will make themselves available to you via email or telephone.
Access Self Storage
Very professional
Worst storage you can get ,
cancel my contract close my account where I didn’t even ask for it. Supposed to get a refund Couple months now still waiting keeps telling me lies. Never got a call back when they always promise someone will call me back.
18 December 2025
Unprompted review
Reply from Access Self Storage - Hornsey
Hi Sadia,
Thank you for bringing this to our attention. We’re very concerned by what you’ve described and would like to look into this as a priority. We’ve spoken with the Hornsey store team, and at present they have no record of an account or contract matching the details provided, and nothing like this has been raised with them previously.
To ensure this is resolved properly, we kindly ask that you contact the Hornsey store directly so they can investigate and assist you as soon as possible. You can reach them on 020 4518 0571 or via email at hornsey@accessstorage.com.
We genuinely want to understand what has happened here and support you in getting this sorted. Please do get in touch so the team can help.
Access Self Storage
No 1 storage in London
As it stands, Access Hornsey is hands down the No 1 storage facility in London!! 🏆 Dan (Site manager) was amazing, consistently going the extra mile to accommodate my storage needs. Great guy! Angie (Dep manager) always showing empathy and understanding! The whole team polite, professional! Just an all around great experience. ❤️
1 December 2025
Unprompted review
Reply from Access Self Storage - Hornsey
Hi Benjamin,
Thank you so much for this fantastic feedback! We’re thrilled to hear you had such a great experience at Access Self Storage Hornsey. Dan, Angie, and the team will be delighted to know their efforts made such a positive impression. We truly appreciate your kind words and recommendation!
Access Self Storage
well managed site with great staff
Dan, Andrea and the team are super helpful and responsive - the site is well organised and the staff are so easy to deal with.
22 October 2025
Reply from Access Self Storage - Hornsey
Hello!
Thanks so much for the kind words! Dan, Andrea and the team will be really happy to hear your feedback. We’re glad you’ve found the site well organised and the team easy to deal with, that’s exactly what we aim for!
Access Self Storage
Reply from Access Self Storage - Hornsey
Hi Mr Lacey,
We absolutely agree, our Hornsey store staff are renowned for their customer service and we couldn't be happier you agree!
Access Self Storage
Dan was incredibly helpful and made the…
Dan was incredibly helpful and made the whole process so easy and simple - really great service!
9 October 2025
Reply from Access Self Storage - Hornsey
Hi Rosie,
Thank you for your lovely feedback! We're so pleased to hear that Dan made everything easy for you and provided great service. We'll be sure to pass on your kind words to him and the team.
Access Self Storage
Reply from Access Self Storage - Hornsey
Hi Elizabeth,
Thank you for your kind words! We’re so pleased to hear the team were helpful and pleasant — we’ll be sure to pass along your feedback.
Access Self Storage
Great customer service
Very easy to book. Great value for money, easy access and great space.
Andrea and Dan have been extremely helpful and amazing. First time using a storage space and it made the move so much easier.
21 September 2025
Reply from Access Self Storage - Hornsey
Hi Yannis,
Thank you for your kind words. We’re delighted Andrea and Dan made your first storage experience so smooth and that you found the booking process, access and value worked well for you. It’s great to know the team helped make your move easier.
Access Self Storage
Great value and service
From the initial consultation to our first storage day, the staff have been helpful and friendly. We were shown two units and decided to opt for the larger one.
Access is straightforward once you have downloaded the app which allows entry.
Very happy with the entire process and would highly recommend.
13 September 2025
Reply from Access Self Storage - Hornsey
Hi Nando,
Thank you for your detailed feedback. We’re so pleased the team guided you through the options and that the app made access straightforward. It’s wonderful to know the whole process left you happy and confident in recommending us.
Access Self Storage
100% Recommend to all
100% Recommend to all
From going to view the unit to the moving in date, the customer service was 100% spot on.
Unit is very secure
20 August 2025
Reply from Access Self Storage - Hornsey
Hi Michelle,
Thank you for your kind feedback. We’re delighted to hear the service met your expectations and that you found the unit secure.
Access Self Storage
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