ABTA Travel Insurance Reviews 

1,372
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 196 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the highly user-friendly website, noting that completing the application forms and explaining pre-existing medical conditions is a fast and straightforward process. Consumers also highlight the excellent value for money, fair rates, and competitive pricing, making it very easy to secure comprehensive travel cover for their trips. Some people were dissatisfied with accessing online accounts, mentioning frustrating technical barriers when trying to retrieve policy documents or complete policy renewals. Despite experiencing these digital hurdles, buyers frequently recommend the service for its helpful guidance, reassuring assistance, and overall customer reliability.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting how quick and easy the online forms... See more

Price

Reviewers highlight positive aspects of price, frequently noting that quotes are very competitive,... See more

Website

People report positive experiences with website, noting that the online proposal form is well laid out and... See more

Value for money

Customers consistently note positive experiences with value for money, highlighting reasonable pricing and... See more

Service

Reviewers mention positive feedback about service, highlighting affordable prices, easy booking, and polite... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent and easy to use website. ABTA Travel was recommended by Money saving expert as a company who pays out on genuine claims. I've paid for cheap home insurance before for example and it's true... See more

Company replied

Rated 5 out of 5 stars

Used this company last year and the price was very good compared to other companies, had a missed port on our cruise and was paid promptly, Would highly recommend to other people, quick and easy to f... See more

Company replied

Rated 5 out of 5 stars

Reasonably priced insurance for what's included. I bought single trip worldwide and it was more competively priced than other quotes I got. (Hopefully I won't need it,but better safe than sorry I gu... See more

Company replied

Rated 5 out of 5 stars

This is the first time we have used ABTA Travel insurance. This popped on a search and proved to be excellent. The medical sreening was excellent simple to use and add information, best I have used, s... See more

Company replied


Company details

  1. Travel Insurance Company

About ABTA Travel Insurance

Written by the company




Visit our website Contact us

ABTA Travel Insurance

ABTA Travel Insurance is travel insurance product from ABTA and is underwritten by Inter Partner Assistance S.A. part of the AXA Group.

Keep your plans on track with ABTA Travel Insurance.

It offers:

  • Up to £10m medical cover per person, including Covid-19 medical expenses while on holiday providing customers aren’t travelling against FCDO or medical advice*
  • Cancellation cover
  • 24/7 emergency helplines
  • Easy online medical screening process.

*Terms and conditions apply.

ABTA Travel Insurance also provides you with a reassuring range of benefits as standard that some other insurance providers don’t or will charge extra for – including:

  • Free access to an online English speaking doctor via the Doctor Please app
  • Missed connections cover
  • Cruise cover
  • Over 120 sports and activities covered.

About us

ABTA Ltd is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to arrange general insurance contracts as an intermediary.


The insurance is underwritten by Inter Partner Assistance S.A. Inter Partner Assistance S.A. is authorised and regulated by the National Bank of Belgium, with a registered head office at Boulevard du Régent 7, 1000 Brussels, Belgium. Authorised by the Prudential Regulation Authority (firm reference number 1035181). Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Inter Partner Assistance S.A. UK branch office address is 106-118 Station Road, Redhill, RH1 1PR. Inter Partner Assistance S.A. is part of the AXA Group.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,372)

192 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No problems

3 October 2025
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Many thanks for your review - The ABTA Travel Insurance team

Rated 3 out of 5 stars

the insurance is easy to purchase

the insurance is easy to purchase. I have no experience of making a claim so cannot comment on this most important aspect of having insurance

14 October 2025
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Many thanks for your review - The ABTA Travel Insurance team

Rated 5 out of 5 stars

Easy to use

Easy to use, straightforward online application. Booked day before trip and received all relevant information immediately, along with helpful clear contact details in app wallet.

7 October 2025
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Many thanks for your review - The ABTA Travel Insurance team

Rated 4 out of 5 stars

Excellent service

Excellent service, the only complaint is that my holiday destination (Lanzarote) was not available on the drop list, I chose Spain as the only option and felt I had to call the helpline to confirm, this was done to my satisfaction. Please extend the list to avoid confusion. Many thanks.

13 October 2025
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Many thanks for your review. We will pass this feedback onto AXA, who administer the scheme on our behalf. The ABTA Travel Insurance team.

Rated 5 out of 5 stars

Phone call sorted it!

Although I had problems getting my application completed online, I rang and got sorted within a few minutes.

2 October 2025
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Many thanks for your review - The ABTA Travel Insurance team

Rated 3 out of 5 stars

Read the small print VERY carefully

Read the small print VERY carefully. Despite purchasing specific cruise cover with my policy, my claim, after months of waiting, was declined. Relatives were compensated for the same losses, with a much cheaper and less well known institution. Won’t be back!

Update:

Following my original posting, the underwriter revisited my claim and decided it had been erroneously declined. The loss was covered, plus a small additional sum, in recognition of the error. I sincerely thank them for their response; shame it needed to be done this way though.

10 February 2025
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Thank you for your feedback. We have passed this review onto AXA, who administer the scheme on our behalf, and you should have been covered. We’re sorry that you were given incorrect information initially. We have been in touch directly and hope this has now been fully resolved to your satisfaction. The ABTA Travel Insurance team.

Rated 5 out of 5 stars

There when you need help…

I have never needed to use my medical insurance before but having had a particularly nasty insect bite in Italy, I requested advice, sending relevant pictures. The doctor rang less than an hour later with a recommendation for purchases from the pharmacy- brilliant service and reassurance when needed.

22 September 2025
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Many thanks for your review - The ABTA Travel Insurance team

Rated 1 out of 5 stars

This is a ridiculous request to review…

This is a ridiculous request to review a product or a company. I will be able to give an opinion after my holiday if I have needed the insurance.

2 October 2025
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Thank you for your feedback. The ABTA Travel Insurance team

Rated 5 out of 5 stars

Easy to access website

Easy to access website. Allowed drop down checks on health issues to help with completion.

28 September 2025
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Many thanks for your review - The ABTA Travel Insurance team

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