Absolute Collagen Reviews 

4,243
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 659 reviews, reviewers had a great experience with this company. Customers frequently praise the products, noting significant improvements in skin texture, glow, and elasticity, alongside stronger nails and healthier hair. People find the products easy to use, often enjoying the taste and convenience of mixing them into drinks. The quality is consistently highlighted as effective and outstanding, with consumers also appreciating reliable and prompt delivery. However, some customers noted difficulties with subscription management and customer service, including issues with cancellations or non-delivery. A few reviewers also experienced skin irritation from certain products or found some supplement tastes unpleasant.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers praising its effectiveness for hair,... See more

Quality

Reviewers mention positive feedback about quality, with many praising the products as outstanding and of very... See more

Subscription

Clients share ambiguous opinions on subscription, with many expressing significant frustration over the... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the prompt,... See more

Delivery service

People report positive experiences with delivery service, highlighting its reliability and promptness, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The marine liquid collagen sachets are easy to use. I changed to raspberry flavour, its easy to swap to other flavours, there are 3 to choose and reschedule deliveries around holidays or edited... See more

Company replied

Rated 4 out of 5 stars

The liquid collection is great, taste is nice. Face creams are fantastic, i use the serum, eye cream and face cream, and night cream , really noticeable difference in my skin . Neck and dec cream i ha... See more

Company replied

Rated 4 out of 5 stars

There’s seems to be a lot more collagen supplements available at the moment.The cost of Absolute collagen has increased (same as everything) So why should I continue to used your products. Don’t seem... See more

Company replied

Rated 4 out of 5 stars

took a long time to see results. my skin (face) not much difference, but my nails a great improvement. good and reliable delivery. i still find it quite expensive!

Company replied


Company details

  1. Health and Beauty Shop
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics Store
  5. Hair Product Store
  6. Vitamin and Supplements Store

Written by the company

The UK's original collagen experts  bring you the cleanest collagen in the game - with a dose that truly delivers. 8,000mg of premium, hydrolysed collagen in every supplement dose and award-winning skincare and haircare collections for absolute results on skin, hair, nails and body. Proven. Pure. Powerful formulas. Trusted by experts. Backed by science. Loved by over 100,000 happy customers. Driven by product, people and planet. A B-Corp® certified business, Absolute Collagen is built on integrity, transparency and authenticity, backing women to age powerfully through efficacious, ethically and sustainably sourced beauty and wellness products - and a loud, unwavering commitment to visibility, representation and empowerment.


Contact info

4.1

Great

TrustScore 4 out of 5

4K reviews

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4.1

All reviews

(4,243)

576 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been using Absolute Collagen for…

I have been using Absolute Collagen for about 12 months.. I can see a definite improvement in my skin and hair. Skin brighter.

28 May 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Karen,

Thank you for your feedback! We are so happy to hear about the definite improvement in your skin and hair! Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

So happy to have discovered Absolute Collagen! n

I really like that I can stir the collagen powder into my tea. It's the first time my face doesn't sting when applying the face creams. My skin feels so soft and there is a visible difference to my lines on my face and neck, supple and smoother.
The shampoo and conditioner also make my hair feel more voluminous and yet still soft. I think my hair loss is slowing up too.

28 May 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi L,

Thank you for your feedback! We are so happy to hear about the wonderful improvements you've seen in your skin and hair! It's fantastic that our products are making such a positive difference for you. Thank you for sharing your experience.

Rated 4 out of 5 stars

One month in

Still early days only one month in but my hair is feeling fuller and my skin is more vibrant

21 May 2026
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Reply from Absolute Collagen

Hi Laura,

Thank you for your feedback! We're happy to hear your hair feels fuller and your skin is more vibrant! Thank you for your feedback.

Rated 3 out of 5 stars

Needs to be simpler to manage subscriptions

The website is too complicated. The subscription settings are confusing and annoying. I’ve got separate subscriptions for the two types of product and they started piling up, and amending them on the app was too hard.

They are great if you ring them, but I honestly wish it was easier to use the website to manage subscriptions and they had a better process.

I also miss their most relevant notification emails because they send so many emails.

The whole thing should be simpler.

29 May 2026
Unprompted review
Absolute Collagen logo

Reply from Absolute Collagen

Hi Geraint,

Thank you for your feedback! I'm so sorry to hear that you've had some difficulties managing your subscription via your online account.

We ask our customers to get in touch if they wish to cancel as we love speaking to our Absoluters and really appreciate the feedback, if we can help in anyway we always want to, so sorry that this caused an inconvenience to you.

I've requested some additional information on here to ensure that we can assist you further, we are unable to do this with the details on the review. Alternatively please reach out to one of the team on care@absolutecollagen.com and they'll be able to assist

Rated 1 out of 5 stars

Need to cancel my subscription

Need to cancel my subscription - no one answers the telephone, they do not call back even though the recorded message promises they will. They don’t reply to emails and they don’t allow you to do it on the account you have to set up ! Continue to take money even though I have tried several times to cancel

29 May 2026
Unprompted review
Absolute Collagen logo

Reply from Absolute Collagen

Hi Rose - thank you for taking the time to leave us a review.

We ask our customers to get in touch if they wish to cancel as we love speaking to our Absoluters and really appreciate the feedback, if we can help in anyway we always want to, so sorry that this caused an inconvenience to you.

I've requested some additional information on here to ensure that we can cancel your subscription, we are unable to do this with the details on the review. Alternatively please reach out to one of the team on care@absolutecollagen.com and they'll be able to assist

Rated 1 out of 5 stars

I was very happy when my husband bought…

I was very happy when my husband bought the day and night cream however within 48 hours, I have developed red bumps all over my forehead. Have stopped using and waiting for them to go down hopefully soon but gutted that my skin has reacted so badly to these products after spending so much money.

28 May 2026
Unprompted review
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Reply from Absolute Collagen

Hi Louise,

Thank you for your feedback. I'm so sorry to hear that!

I've requested some additional information from you so that a member of our team can reach out and discuss this with you further!

Rated 1 out of 5 stars

Taste vile how do I cancel subscription…

Taste vile how do I cancel subscription I didn’t realised I signed up for.

25 April 2026
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Reply from Absolute Collagen

Hi Samantha,

Thank you for your feedback. We're so sorry to hear that you aren't enjoying the supplement!

I've asked a member of the team to reach out to you to support with cancelling your subscription. We will be in touch as soon as possible.

Rated 5 out of 5 stars

Very happy

Very happy, even though I’m recovering from nose surgery, I can see a difference!

17 May 2026
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Reply from Absolute Collagen

Hi Margaret,

Thank you for your feedback! We're so glad to hear you're seeing a difference and recovering well! We appreciate your kind words.

Rated 5 out of 5 stars

Amazing product

18 May 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Mihaela,

Thank you for your feedback! We're so glad to hear that you're enjoying the product!

Rated 5 out of 5 stars

I have been using AC for about 7 years…

I have been using AC for about 7 years and can honestly say that every product I have tried has been excellent. I have just changed my sachets to pro hair and I have no doubt that they will help my hair to get fuller. Excited about starting. Would definitely recommend Absolute Collegen to anyone who wants to feel better with their joints hair skin and nails ❤️

25 May 2026
Unprompted review
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Reply from Absolute Collagen

Hi Antonietta,

Thank you for your feedback!

We are so happy to hear about your excellent experience with our products over the past seven years! We are thrilled you are excited about the Pro Hair sachets and hope they exceed your expectations for fuller hair. Thank you for recommending us!

Rated 3 out of 5 stars

I was hoping for thicker hair

I was hoping for thicker hair and stronger nails. Sadly I haven't found this but my skin is lovely!

24 May 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Alex,

Thank you for taking the time to leave us your review.

I am sorry to hear that you feel Absolute Collagen wasn’t working for you with its results. Everyone’s collagen journey is different and there are other factors that may impact the progression of your collagen absorption such as medication, lifestyle, sugar intake, the environment and even genetics which play a big part too.

I will leave our clinical trials below for you should you wish to read further;
https://www.absolutecollagen.com/pages/collagen-supplement-results-clinical-trial.

If you have any more questions at all, please do not hesitate to reach out to our Customer Service team at care@absolutecollagen.com

Rated 5 out of 5 stars

The shampoo and conditioner works…

The shampoo and conditioner works really well, noticed a difference immediately.

24 May 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Lisa,

Thank you for your feedback! We're so glad you noticed an immediate difference with our shampoo and conditioner!

Rated 4 out of 5 stars

The liquid collection is great

The liquid collection is great, taste is nice. Face creams are fantastic, i use the serum, eye cream and face cream, and night cream , really noticeable difference in my skin . Neck and dec cream i have not felt/seen much difference, but only been using for 4 weeks so hopefully more results to follow.

17 May 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Leigh,

Thank you for your feedback! We're so glad to hear you're enjoying our liquid collection and face creams! We appreciate your patience with the neck and décolletage cream and hope you see more results soon.

Rated 4 out of 5 stars

There’s seems to be a lot more collagen…

There’s seems to be a lot more collagen supplements available at the moment.The cost of Absolute collagen has increased (same as everything) So why should I continue to used your products. Don’t seem to appreciate long term customers

15 May 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Doreen,

Thank you for your feedback. We appreciate your honest feedback and understand your concerns regarding the price and the growing market.

Please bare in mind not every collagen brand is clinically proven - Absolute Collagen is the only collagen brand proven to deliver significant visible transformations, according to the largest and most robust clinical study of a collagen supplement ever.

I will leave the clinical trials below for you should you wish to read into this further;
https://www.absolutecollagen.com/pages/collagen-supplement-results-clinical-trial

Rated 5 out of 5 stars

Great product and very easy to drink…

Great product and very easy to drink too Since I started using it my whole body has changed Firmer Skins and hair and nails .Love it Thanks for your amazing products Maxie

21 May 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Kyi,

We're so happy to hear you're loving the product and experiencing such positive changes with your skin, hair, and nails! Thank you for sharing your wonderful feedback.

Rated 5 out of 5 stars

Fantastic product

Fantastic product. I enjoy it every morning in my decaf oat milk latte. It’s been 4 weeks and I can see an improvement in my skin elasticity

21 May 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Gillian,

We are so happy to hear you're enjoying our product in your morning latte! It's wonderful that you're seeing improved skin elasticity after just 4 weeks. Thank you for sharing your positive experience!

Rated 1 out of 5 stars

Beware it’s a nightmare to cancel

Was planning to leave 5 star review for this product but then i wanted to cancel one of my subscriptions and it was an absolute mission and the most challenging cancellation system to navigate (it is still not cancelled). BEWARE - unlike other subscription companies they give no notice of when your next subscription is due until they have taken payment. If you want to cancel you can’t do this online (despite there being a button on the shop for this feature) you then have to call during restricted opening hours in a queue where no one answers or email hour cancellation request to which you receive an AI generated response saying someone will consider your request to which there has been no response. I am now having to go through the complicated process of getting my bank to block future payments. Bizarre business model as I only wanted to cancel one item and retain the rest of the order but now I will be blocking all future payments. I would urge the owners to reconsider this model and adopt the model most reputable subscription services use of allowing online cancellations instantly and providing a few days notice of the next subscription. You’ve just lost a customer.

22 May 2026
Unprompted review
Absolute Collagen logo

Reply from Absolute Collagen

Hi Catherine, thank you for taking the time to leave us a review. We’re really sorry to hear you’ve not had the best experience with us.

We ask our customers to get in touch if they wish to cancel as we love speaking to our Absoluters and really appreciate the feedback, if we can help in anyway we always want to but I'll be sure to pass your comments onto our team.

I have requested some additional information on here so I can ensure your subscription is cancelled.

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