Great prices, great products, great customer service and fast replies however the packing of skis was poor, when it arrived at my house the brake on th ski was poking out the box. Still good company w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A brilliant winter sports retailer. Stumbled across them from a google search and was exactly what I was looking for. Good prices and availability for products that cant even be bought direct from man... See more
Company replied
I’ve ordered some trekking poles and the price was the best compared to any other options. The returns process was very quick and easy when the item wasn’t quite right for me after testing, and I... See more
Absolutely amazing supplier. We bought some beautiful La Sportiva boots, unfortunately they we too narrow and Adsolute Snow doesn’t offer the wide fitting. I had to send them back. Here comes the best... See more
Company replied
Company details
Written by the company
Absolute-Snow are the UK's leading independent ski and snowboard retailer specialising in everything winter sports and more! With dedicated and knowledgeable staff we have all the expertise you will need to get the right gear. Whether it's Snow, Rock, Skate, Water or Street we are guaranteed to carry the best brands at the best prices with the best customer service.
Contact info
Base Camp, 1 Rhodes Way, WD24 4YW, Watford, Hertfordshire, United Kingdom
- 0808 175 2249
- help@absolute-snow.co.uk
- www.absolute-snow.co.uk
4.0
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 week
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Disappointed…
Left a review a few months ago as I was so impressed by the company however Ive since placed another order which was over £400. I tried to return this through the portal system however was told the parcel was too big and I need to arrange delivery myself. I explained how this order was a lot of money and I would have to pay for this tracked and signed as I was worried this could get lost in the post and I would receive no refund I was ignored as just given the address for the returns. I also explained how my parcel contained the incorrect packing list and I was unsure how they would know that this is my order and to process the refund back to me and was completely ignored with my concerns. I don’t send parcels so to figure this out especially with such a large parcel. It would have been great if the customer service advised which service to use as some guidance. Really disappointed and won’t be ordering from absolute snow anymore.
15 January 2025
Unprompted review
Reply from Absolute Snow
Thank you for sharing your feedback, and we’re truly sorry to hear about the issues you’ve encountered with your return. It’s disappointing to know that your recent experience didn’t match the high standard we aim to provide.
We completely understand your concerns about the return process, especially with a large order, and we sincerely apologise for not addressing them properly. We should have given more guidance on how to return your parcel and been more responsive to your worries.
If you’re still in need of assistance, please don’t hesitate to reach out to us again at help@absolute-snow.co.uk, and we’ll work hard to resolve this for you.
Your feedback is incredibly valuable, and we’ll take it on board to improve our customer service moving forward. We truly hope we can regain your trust.
Started off well
Started off well, with a good website and fast delivery. Ended poorly when a pair of boots failed after sixteen days. Emailed with a picture of the failed boot rand. No answer at all and no answer to my chase up email either. Won't use again.
2 December 2024
Unprompted review
Reply from Absolute Snow
Thanks for sharing your feedback, and we’re really sorry to hear about your experience. While we’re stoked you initially found our website and delivery service great, it’s disappointing to know things fell short after that.
We sincerely apologise for the lack of response to your emails—that’s not the level of service we aim to provide. If you’re still looking for assistance, please get in touch at help@absolute-snow.co.uk, and we’ll do our best to resolve this for you promptly.
Your feedback is important, and we’ll use it to improve. We hope to have the chance to make things right for you.
Outstanding customer service… above and beyond! Cheers Ben and the team 👌🏼
Outstanding customer service, the team at Absolute went above and beyond, in particular Ben. Ben recommended 3 skis based on my ski style and ability, some great advice and then went truly above and beyond to ensure I had these skis prior to departure. Couldn’t recommend them enough, great products, knowledgeable staff and legendary customer service, rare these days.
9 January 2025
Unprompted review
Reply from Absolute Snow
Thank you for the epic feedback! We’re so stoked to hear you had such a stellar experience with us. Ben and the team will be buzzing to know their efforts made such a positive impact.
It’s awesome that Ben’s recommendations matched your ski style and ability and that we could go above and beyond to get your skis to you in time for your trip. Hearing this makes what we do so rewarding!
We’re all about great products, knowledgeable advice, and legendary service, and it’s rad to know it hit the mark for you. Thanks for recommending us—have an amazing time carving up the slopes!
Good communication from customer service and order expedited
I placed an order on Sunday with an estimated delivery time of 2-3 working days. A bit last minute as my trip is this weekend. I weirdly didn’t get an email confirmation but on my account the order was there. However it got to Tuesday and I hadn’t had any update and it just said ‘payment received’ on the order update. I contacted absolute snow via their chatbot and email. I got a reply from a real human being the same day saying they contacted the warehouse and expedited the shipping to express/24hrs. I got email updates on my order and it turned up today as said! Very happy with the items and their customer service for their communication and speeding things up. My only concern would be what the delivery time would’ve been like had I not gotten in contact.
5 January 2025
Unprompted review
Reply from Absolute Snow
Thanks so much for sharing your experience—it’s great to hear you’re happy with your items and the service you received! We’re stoked our team could step in, expedite the shipping, and keep you updated so everything arrived in time for your trip.
That said, we completely understand your concern about the delivery timeframe if you hadn’t reached out. We’ll review this internally to make sure we’re staying proactive with updates and avoiding any potential delays in the future.
Wishing you an epic trip with your new gear, and thanks again for the feedback—it helps us improve while keeping that stoke high!
Excellent Service. Thank you.
Superb service. Ordered Scarpa boots on the Sunday and paid for next business day delivery. Dispatched on the Monday and arrived on the Tuesday. Tracking number provided. Excellent communication throughout. Boots were at a great price. Highly recommended.
7 January 2025
Unprompted review
Reply from Absolute Snow
Thanks a ton for the fantastic feedback! We’re stoked to hear you had such a stellar experience with us. Ordering on a Sunday, having your Scarpa boots dispatched Monday, and delivered right on Tuesday—now that’s the kind of service we aim for!
It’s awesome to know you appreciated the tracking updates, great communication, and the epic deal on your boots. We’re thrilled to have been a part of your journey and can’t wait to see where those boots take you next.
Thanks for the recommendation—happy adventuring!
Make sure you add 10 days to any order…
Make sure you add 10 days to any order you place.
I’ve used Absolute Snow for several orders now without any issues but I guess it’s when things go wrong you truly see how good a company is at customer service.
After ordering a package where the website stated 2-3 days for delivery, 5-days later, still no order and Absolute Snow still can’t tell me where my package is and when it’ll be delivered (“sorry Parcelforce must not have scanned the package… we’ve noticed this quite a lot lately”), or provide any help (“you’ll just have to wait 10 days and then we can file a missing report with Parcelforce. That’s all we can do”). Can you send via a different courier if I order a new order now and hope the other comes (“no we only send via Parcelforce”).
Customer service were not helpful and offered no support.
30 December 2024
Unprompted review
Reply from Absolute Snow
We’re truly sorry to hear about your recent experience and the frustration it has caused. While we aim to provide smooth and timely deliveries, it’s clear we fell short in this instance, and we appreciate your feedback.
The delays you experienced appear to have been due to a scanning issue on Parcelforce’s end, which has unfortunately occurred more frequently than we’d like at the moment. While we’re working closely with them to address this, we understand that our explanation and reliance on their process didn’t provide the immediate reassurance or resolution you needed.
If you were informed that we only use Parcelforce, this would be because your order included oversized items, such as boards or skis, which require special handling. For standard UK deliveries, we also use Royal Mail, but oversized orders are dispatched exclusively with Parcelforce to ensure safe delivery.
We value your loyalty and your previous positive experiences with us, and we’d like to make things right. Please contact us directly at help@absolute-snow.co.uk so we can discuss the situation further and work toward a solution.
Thank you for bringing this to our attention—we’re committed to improving and ensuring your future experiences are as smooth as they should be.
Half delivered order
When ordering in excess of £1000 worth of equipment (snowboard, bindings, boots) the orders were split in 2. I received the board but the bindings and boots never arrived which makes the board useless. Now I have rent gear on my holiday, to arrange to get the board couriered back at my cost and attempt to get a refund for the lost equipment. Awful experience I am not looking forward to attempting to resolve.
6 January 2025
Unprompted review
Reply from Absolute Snow
We’re truly sorry to hear about your experience. Splitting your order into two packages is a measure we take to ensure safe delivery of high-value equipment, such as boards and skis, which are sent separately to prevent damage from other items in the order. Oversized items like these are handled differently by couriers, and we often see that packages don’t arrive at the same time due to this process.
Looking into your order, I can see that the second part of your package, containing the bindings and boots, was delivered to you today. Due to the New Year holiday, your order was dispatched on January 2nd, and both parts were delivered within the expected 2–3 working day timeframe.
We understand how frustrating it must have been to not have everything arrive together, and we’re reviewing our processes to improve communication about split shipments. If you have any further concerns or need additional assistance, please don’t hesitate to reach out to us.
Thank you for bringing this to our attention, and we hope you enjoy your trip with your new gear.
It’s a no from me
Ordered a black Patagonia 6L cube and been sent the wrong one. I am now expected to pay £4 to return it even though it was their mistake. Was skeptical about ordering as a lot cheaper than direct from company. Makes me wonder if they had the colour I ordered at all or just a ploy to get people to buy old stock.
EDIT
I have emailed and had no reply.
2 January 2025
Unprompted review
Reply from Absolute Snow
Thanks for bringing this to our attention, and we’re really sorry to hear about your experience. Please get in touch with our customer service team, as we would never expect our customers to pay to return an item that was sent in error.
They can be emailed at help@absolute-snow.co.uk
We’re here to sort this out for you quickly and ensure everything gets back on track. Your feedback is important, and we’ll look into this to ensure it doesn’t happen again. Thanks for giving us the chance to make things right
Excellent customer service
Excellent customer service - they went above and beyond to get something posted out before we left for our trip. Many thanks.
16 December 2024
Unprompted review
Reply from Absolute Snow
Thanks for the awesome feedback! We're so stoked to hear that our team could go above and beyond to get your order to you in time for your trip. Here's to epic rides, fresh tracks, and plenty of winter stoke on your adventure. Safe travels and happy shredding! 🏂✨
Part of order not in stock so whole…
Part of order not in stock so whole order from 9th December put on hold awaiting a response from me - After not receiving the package I found email in junk folder and called them and confirmed that yes I still wanted the boots even though the hat not in stock. It is now the 11th of December.
Unclear why any company would withhold an entire order on the basis of one item being out of stock nor why it is difficult for a website to reflect that an item is is or is not in stock.
I got them to send the boots by 24 hr delivery when I spoke with them So item arrived 12th of December but it is also beyond me why any company would not note next to a footwear item that it is narrow or ‘choose a size up’.
At any rate the Timberland Moriah boots I have wanted for over 3 months and that were now reduced to a ‘mere’ £92.95 were so narrow that I couldn’t get my foot past the ankle area into the footbed. I am usually a 7-7.5
I called both Absolute Snow and Timberlake but neither were able to tell me if the largest size they do , an 8, was any wider. This is because their warehouse is not connected to the store.
I did find one online shop where there had the boots and the lively woman and I exchanged emails so she could see exactly which measurement of the boots I needed and she sent a photo back to me of the size 8 with a measuring tape and they were exactly the same narrow width at the bend to the footwell.
At my expense I returned the boots the next day (14th December) and they arrived to be processed at their warehouse on the 17th of December.
I received an email saying it was taking 7 days to process returns and from then it could be 5 working days to appear back in my bank but on the 18th I had another email saying the boots were processed and a refund was in its way which could take up to 5 working days- so hopefully by the 24th of December…… no such luck
Nothing on the 24th
Nothing on the 27th
Nothing on the 28th
Nothing on the 29th
Nothing on the 30th
Nothing on the 31st
It is now ten working days and so I called them and was told the refund had not even been processed.
An apology was made and now another email saying the refund is processed and another ‘up to 5 working days’ to see my money.
I will update this if and when the money appears in my bank- should by the 7th of January - a full 4 weeks after my initial order.
9 December 2024
Unprompted review
Reply from Absolute Snow
Thank you for your detailed feedback, and we're genuinely sorry to hear about the frustrating experience you’ve had with your order and refund process. This certainly isn’t the level of service we aim to provide, and we deeply regret the inconvenience caused.
We want to clarify that we hold orders with out-of-stock items as some customers prefer to cancel their orders entirely in such cases, especially when the items are linked. However, we completely understand that this process caused unnecessary delays for you, and we’ll review how we can improve communication and flexibility in these situations.
We also acknowledge the frustration caused by the lack of clarity on sizing and the extended refund process. Your suggestions for better stock visibility and product fit guidance are greatly appreciated, and we’ll work on implementing these improvements.
As for the delay in processing your refund, we sincerely apologise—it’s unacceptable that it took so long, and you had to chase it up. We’re reviewing this internally to ensure smoother processing and clearer communication in the future.
Thank you for your patience and for bringing these issues to our attention. If there’s anything further we can do, please don’t hesitate to let us know. We're committed to learning from this and ensuring a better experience moving forward.
Great customer service by Ellie.
23 December 2024
Unprompted review
Reply from Absolute Snow
That's awesome to hear! Huge shoutout to Ellie for providing such great service. We're stoked that you had a positive experience, and we’ll be sure to pass along the kudos. If you need anything else, feel free to reach out anytime. Thanks for the feedback!
These guys are just brill
These guys are just brill. They have given me advice recently on my new snowboard setup and it has been perfect. Took the time to understand my level and rate of progression and I now have a great board and bindings combo (Nitro Prime Chroma Cam with Burton Step-on bindings). Thank you Absolute Snow.
29 November 2024
Unprompted review
Reply from Absolute Snow
Wow, that’s an epic setup you’ve got there! So stoked to hear that the team at Absolute Snow took the time to understand your level and progression to get you dialed in with the perfect gear. The Nitro Prime Chroma Cam and Burton Step-on bindings combo sounds like it’s going to bring you so many gnarly rides. Thanks for sharing your experience, and huge shoutout to them for giving you such stellar advice. Enjoy the fresh tracks ahead, and happy shredding!
I'm a childminder and a 2 year old…
I'm a childminder and a 2 year old child managed to rip and take a £100 gift voucher off of the order form/letter once delivered to me.
I couldn't find it anywhere. This amazing company sent me a new voucher out with a 48 hour delivery postage. I'm so in love now. Absolute-snow? Absolute-angels!!
20 December 2024
Unprompted review
Reply from Absolute Snow
What an incredible story—thank you so much for sharing it! We’re so glad we could help you out in such a tricky situation. Absolute-angels? You’ve truly made our day with that comment! 😊 If there’s ever anything else you need, just let us know—we’re always here to lend a hand.
⭐VIP treatment✨
I really feel like I had VIP treatment when shopping with Absolute Snow. They bent over backwards to accommodate me, and they kept me informed at each step of the way. In particular, Ben's customer service skills were excellent. He really went above and beyond. His candor was exactly what was required to ensure my purchase met my needs, and he worked so hard to ensure everything was perfect. The honesty in particular was the highlight for me. Ben wasn't after a quick sale, he genuinely wanted what was best for me. Thank you again!
18 December 2024
Unprompted review
Reply from Absolute Snow
Wow, this feedback is absolutely stellar! 🙌 We're so stoked to hear that you felt like a VIP—that's exactly the level of service we aim to deliver. Ben will be over the moon to know his hard work and honesty made such a positive impact. It's awesome to hear that his dedication helped you find exactly what you needed. Thank you for your kind words—they mean the world to us. If you ever need anything, we're here for you. Happy adventuring!
I have ordered two items from these…
I have ordered two items from these guys and the service was prompt and excellence!! I had to return back one of the items as it wasn’t my size and I have got my refund within days. They are trustful and highly recommended website. 100% recommended.
Edit: first review I ever made for trustpilot is for you guys!
Just one quick question if possible to answer please. I saw there’s like a Head office in Wanstor, is this a physical store? I am interested to buy a snowboard bag and I would like to pick it up tomorrow if possible.
Thank you!
16 November 2024
Unprompted review
Reply from Absolute Snow
Thank you so much for the awesome review and for making us your first-ever Trustpilot review—that’s epic! We’re stoked you had a great experience with us and appreciate your recommendation. 😊
To answer your question, we don’t have a head office in Wanstor; our warehouse and operations are based in Watford. Unfortunately, we don’t have a physical store and are closed to the public, so we’re unable to offer in-person collections. However, we’d be happy to help you find the perfect snowboard bag and get it shipped out to you quickly! Let us know if you need any recommendations, you can contact the team at help@absolute-snow.co.uk
Ordered the incorrect items
Realised I'd ordered the incorrect sized goods with one of them being non returnable, reached out to cancel the order and received response soon after to confirm all actioned, no quibbles or delay. Will definitely use in the future
9 December 2024
Unprompted review
Reply from Absolute Snow
Thanks for sharing your experience! We're stoked that we could help resolve the issue quickly for you. No hassle, just fast and easy service. Looking forward to having you back for your future gear needs. Happy adventuring!
UK based with decent customer service
UK based with decent customer service. With so many dodgy offshore/online sellers, buying online can be frustrating and time consuming. Not these guys.
Recommend.
3 December 2024
Unprompted review
Reply from Absolute Snow
Thanks for the awesome feedback!
We’re stoked to be your trusted UK-based shop! It’s great to hear our service made your experience smooth and hassle-free. Thanks for the recommendation—happy adventuring!
Great !
I do online shopping a lot, provably 3 orders a month easily and I've never seen such a responsive team and takes your requests this good. Kudos !
6 December 2024
Unprompted review
Reply from Absolute Snow
Awesome feedback—thank you!
We’re stoked to hear our team impressed you! 🌟 Knowing we stand out in your online shopping experiences means the world to us. Thanks for the kudos, and happy adventuring!
Olang Boots
I ordered on Friday from Absolute - Snow a pair of Bambola Olang Snow Boots which arrived at 10am today Monday . I am blown away by the quality of the Sheepskin Boots so high quality in comparison ( to a well known competitor ). Absolute - Snow updated me by e mail how my order was progressing . I have no problem in recommending Absolute - Snow.
2 December 2024
Unprompted review
Reply from Absolute Snow
Thank you for the stellar review! We're absolutely stoked that you're loving your new Bambola Olang Snow Boots and the quality blew you away! It's awesome to hear that our updates kept you in the loop—your recommendation means the world to us. Here's to cozy feet and snowy adventures ahead. Happy adventuring!
Possibly sadly the last time I shopped here
I think this may have been the last time I have used Absolute Snow. The attraction was always that they were local, had a warehouse and offered fantastic deals. Now don't get me wrong, they still offer the fantastic deals but you now are no longer able to collect items or return them to site. And they don't offer free returns. So, if like me, you loved them because it was a local company that made it easier for locals, this is no longer the case. I ordered something a few days ago, need to return it and, even though it is a small parcel now need to pay £3.50 to return which is news to me. Yes, I know I probably should have read the small print. I guess they have become so successful they don't need the shop anymore or worry about local clients and the customer experience
29 November 2024
Unprompted review
Reply from Absolute Snow
While we no longer have a physical shop for collections or returns, we’re proud to still offer expert advice and support through our website, over the phone, and via email. Our team is here to ensure you get the guidance you need, just as you would in-store.
Regarding returns, we do subsidise the cost to keep it as low as possible, with a flat rate of £3.50. However, we understand that this might not work for everyone, so please know that you’re not required to use our returns portal. You’re welcome to return items using a courier of your choice if you can find a cheaper option.
We’re truly grateful for your past support and are sad to hear this may be your last experience with us.
Thank you again for your honesty, and we hope there’s a chance to welcome you back in the future.
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