Absolute Snow Reviews 

2,690
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers had a great experience with this company. Customers frequently praise the fast delivery services, noting that parcels arrive swiftly and are accompanied by reliable tracking updates throughout the entire journey. People also appreciate the very competitive prices, alongside a friendly and helpful support team that responds quickly to questions and resolves issues smoothly. However, some people mentioned that online orders occasionally arrived at the wrong address or experienced unexpected shipping delays despite early purchases. A few other people also felt that certain items arrived poorly packaged, or occasionally with missing parts that required further assistance from customer support.

What people talk about most

Product

Consumers find product experiences to be mixed, with many praising the competitive pricing, perfect fit, and... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that orders consistently arrive quickly,... See more

Customer service

Users describe positive interactions with customer_service, noting that representatives are responsive,... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a significant split in... See more

Price

Clients share positive opinions on price, consistently finding the costs to be competitive and the best... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great prices, great products, great customer service and fast replies however the packing of skis was poor, when it arrived at my house the brake on th ski was poking out the box. Still good company w... See more

Company replied

Rated 5 out of 5 stars

A brilliant winter sports retailer. Stumbled across them from a google search and was exactly what I was looking for. Good prices and availability for products that cant even be bought direct from man... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered some trekking poles and the price was the best compared to any other options. The returns process was very quick and easy when the item wasn’t quite right for me after testing, and I... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing supplier. We bought some beautiful La Sportiva boots, unfortunately they we too narrow and Adsolute Snow doesn’t offer the wide fitting. I had to send them back. Here comes the best... See more

Company replied


Company details

  1. Winter sport Store

Written by the company

Absolute-Snow are the UK's leading independent ski and snowboard retailer specialising in everything winter sports and more! With dedicated and knowledgeable staff we have all the expertise you will need to get the right gear. Whether it's Snow, Rock, Skate, Water or Street we are guaranteed to carry the best brands at the best prices with the best customer service.


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.0

All reviews

(2,690)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extraordinary experience with Absolute Snow

It was my first order from Absolute Snow and it was one of my best experiences. Very good website, easy to order, good prices and quick shipping.
Actually there was a problem with shipping because of an incomplete address so my order was sent back to the sender.
....and magic just started.
Communication was extremely quick, polite and efficient. Everyone at Absolute Snow was very kind and helpful, really professional. They went the extra mile to have my order with me as soon as possible.
Thank you so much for your effort I really appreciate it. My wife is very happy with that trousers.
Absolute Snow is highly recommended and I definitely return to order some good stuff.

16 April 2025
Unprompted review
Absolute Snow logo

Reply from Absolute Snow

That’s such an epic message — thank you! We're stoked to hear the experience turned around so positively, even with the hiccup along the way. Massive high five to you for the kind words, and we’re buzzing that your wife’s happy with the trousers too!

It means a lot to us that you noticed the effort our crew puts in. We’ll make sure your feedback gets passed on to everyone involved — it’ll make their day!

Can’t wait to welcome you back for more gear soon — here’s to many more smooth (and speedy!) orders ahead. Happy adventuring!

Rated 5 out of 5 stars

Very good experience

Recently purchased a Rab Vapour-Rise summit jacket. Great email communication and arrived quickly! Price on the jacket was the best online and very happy with my purchase. Will look to use this website again in the future.

9 April 2025
Unprompted review
Absolute Snow logo

Reply from Absolute Snow

That's awesome to hear—really glad the Rab Vapour-Rise Summit jacket and the whole experience hit the mark for you. Solid comms, speedy delivery, and the best price online—that’s the kind of service we’re all about. Stoked you’re happy with your purchase, and we’d be stella happy to have you back next time. Happy adventuring!

Rated 2 out of 5 stars

Going discount only applies to full price items

Can't say I'm very impressed with their incentive to join their mailing list 15% off voucher but you can only use it on full price items. Only company I have come across to be this stingy and not include sale items its not like I was buying something for 20 quid was wanting a pair of trainers for over 100.

In response to to your response. This is absolutely not true MOST retailers include sale items in their welcome discount I have done this a few times and every time this is what happens.

7 April 2025
Unprompted review
Absolute Snow logo

Reply from Absolute Snow

Thanks for the feedback — totally get the frustration. The 15% welcome discount only applies to full-price items, which is standard for most retailers, but we appreciate it can be disappointing on higher-ticket items. We’ll pass your thoughts to the team!

Rated 1 out of 5 stars

False advertising - paid for next day but sent 48hrs

Paid for next day delivery and ordered in the morning. They sent it Royal Mail 48 hours and therefore did t arrive before holiday

False advertising - paid for next day but sent 48hrs

1 April 2025
Unprompted review
Absolute Snow logo

Reply from Absolute Snow

Sorry to hear this! That definitely shouldn’t have happened. We're not aware of any system error that would have caused this, so if you haven’t already done so, please get in touch with us directly so we can check the details of your order and get this sorted. We’re here to help and want to make it right.

Rated 5 out of 5 stars

I ordered Salomon Boa 120 ski boots

I ordered Salomon Boa 120 ski boots, when I was buying there was unfortunately a problem with the tracking function (courier related), but as always the team stayed in contact and answered any queries I had. As always great customer services with better prices, I still don’t know how they do it!

17 March 2025
Unprompted review
Absolute Snow logo

Reply from Absolute Snow

Thanks so much for the awesome feedback! Sorry about the hiccup with the tracking – sometimes couriers throw a curveball, but stoked to hear the team kept you in the loop. We’re all about great service and keeping those prices dialled in – your support means the world. Here’s to epic rides ahead and fresh tracks in those new Salomons!

Rated 5 out of 5 stars

Happy to recommend Absolute Snow

Happy to recommend Absolute Snow, their price for the boots I purchased was very competitive. The fulfillment service was also first rate.

27 March 2025
Unprompted review
Absolute Snow logo

Reply from Absolute Snow

That's awesome to hear! Stoked you found a great deal on your boots and that the service was top-notch. Happy adventuring!

Rated 5 out of 5 stars

Very positive experience first time…

Very positive experience first time using this company. I purchased an awning in their sale and was given an additional 10% discount. The awning arrived the following day. Very happy all round. Highly recommend!

26 March 2025
Unprompted review
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Reply from Absolute Snow

Epic to hear your first experience with Absolute Snow was such a win! Scoring an extra discount and next-day delivery is always a bonus. Enjoy the awning, and happy adventuring!

Rated 5 out of 5 stars

Well priced, quick delivery

I ordered a new helmet, which was very competitively priced. It arrived on time and as described, and I received a nice message from Paul the co-founder. Highly recommend this site for snow gear.

28 February 2025
Unprompted review
Absolute Snow logo

Reply from Absolute Snow

That’s awesome to hear! A well-priced helmet, speedy delivery, and a personal touch from Paul—sounds like a winning combo. Stoked that you’d recommend us for snow gear! Happy adventuring!

Rated 5 out of 5 stars

Excellent Customer Service

I'm really impressed with the level of customer service from Absolute Snow. The discounted boots, even in the unusual size MD27.5, were delivered incredibly fast, and I even received a personal follow-up email! I'm very happy with the service and will definitely be using the website for future purchases. I'll also be recommending Absolute-Snow to friends who are looking for quality gear.

21 March 2025
Unprompted review
Absolute Snow logo

Reply from Absolute Snow

Epic to hear you’re stoked with our service! We’re all about getting the right gear to you fast and hassle-free. Appreciate the recommendation—it means a lot! Looking forward to helping you shred again in the future. Happy adventuring!

Rated 5 out of 5 stars

Excellent communication with Ben and…satisfied Customer

Excellent communication with Ben and very good advice. Spotting potential problems and making sure all is sorted to suit the customers needs.
Very happy with the service.

20 March 2025
Unprompted review
Absolute Snow logo

Reply from Absolute Snow

Epic to hear Ben took great care of you! We love making sure everything runs smoothly and that you get exactly what you need. Stoked you're happy with the service—thanks for the awesome feedback!

Rated 5 out of 5 stars

Great prices and fantastic customer service …

My wife was looking for a pair off skechers slip in trainers and after doing a search on the Internet Absolute Snow was found with what she was looking for and at the right price.
She order them on the Friday morning and Monday lunchtime they was delivered using standard delivery we informed from dispatch and tracking number.
I would recommend Absolute Snow

14 March 2025
Unprompted review
Absolute Snow logo

Reply from Absolute Snow

Awesome to hear your wife found the perfect Skechers at a great price! Sounds like the whole process was smooth from order to delivery—just how we like it. Appreciate the recommendation, and we’ll be here whenever you need more gear! Happy adventuring!

Rated 5 out of 5 stars

I’ve used these guys twice now and the…

I’ve used these guys twice now and the experience has been top class. Great prices with an added discount code. Extremely reasonable postage cost and both times the trainers arrived on the next day ( I only paid for the two day service!)
Love the personal touch you get with the order picked email and then the tracking number later that day.
My new favourite online store ,

20 March 2025
Unprompted review
Absolute Snow logo

Reply from Absolute Snow

That’s awesome to hear! Stoked that you've had a top-class experience with us twice now. Sounds like you scored a solid deal with the discount and speedy delivery—nothing better than getting your gear even earlier than expected!

Glad you appreciate the personal touch with our updates too. We’ll be here for your next order, ready to keep things smooth and hassle-free.

Happy adventuring!

Rated 5 out of 5 stars

Great experience

Echoing the reviews of some others, I can't believe I had never ordered from here before. Great selection of products at competitive prices, great customer service and they offer tracked 24hr delivery - an absolute must if, like me, you leave everything until the last minute. Will definitely order more from here in the future!

14 March 2025
Unprompted review
Absolute Snow logo

Reply from Absolute Snow

Awesome to hear you had such a great experience! Stoked that our selection, pricing, and speedy tracked delivery hit the mark for you. Sounds like you’ve found your go-to for last-minute gear—looking forward to your next order! Happy adventuring!

Rated 5 out of 5 stars

Great Company To Deal With !!!

Great customer services, great products, great prices.

1 March 2025
Unprompted review
Absolute Snow logo

Reply from Absolute Snow

Epic to hear! We’re all about great service, top gear, and solid prices. Thanks for the stella feedback—happy adventuring!

Rated 5 out of 5 stars

"we base everything we do around our EPIC values"

Off skiing at the weekend and decided to treat myself to a new bag. Excellent quality, arrived really promptly and a great price. Follow up thank you email - as they say "we base everything we do around our EPIC values" and I would have to agree

7 March 2025
Unprompted review
Absolute Snow logo

Reply from Absolute Snow

Stoked to hear you’re happy with your new bag and our EPIC service! We love making sure our customers get top-quality gear, speedy delivery, and a great experience. Hope you had an awesome time shredding at the weekend—happy adventuring!

Rated 5 out of 5 stars

Not only Absolute Snow but absolute…

Not only Absolute Snow but absolute briliant service as well. Quick delivery, good and secure packaging, top product, hassle free transaction. A lot of information and many topics covered on the website. Recommended to all.

5 March 2025
Unprompted review
Absolute Snow logo

Reply from Absolute Snow

Thanks for the awesome review! We’re stoked to hear you had a brilliant experience with our service, delivery, and packaging. It’s great to know you found our website informative too! We truly appreciate the recommendation. Happy adventuring!

Rated 5 out of 5 stars

I wish I’d found this website sooner!

I wish I’d found this website sooner!
Excellent communication, friendly and super speedy delivery! I’m really really pleased with the service. I don’t usually leave reviews however I’m so impressed with the price, service and delivery that I just had to. Thank you!

4 March 2025
Unprompted review
Absolute Snow logo

Reply from Absolute Snow

Stoked to hear this! We’re all about providing top-notch service, so it’s awesome to know we made such a great impression. Thanks for taking the time to leave a review—means a lot! Happy adventuring!

Rated 1 out of 5 stars

Bad Customer Service

Spoke to a Customer Services lady asking what actual width a particular Snowboard Boot - 'Wide Fit' was (E,EE etc).

The lady just kept talking over the top of me not letting me finish or listening to what I was saying.

She didn't seem to realise boot/shoe widths have sizes and keep saying the manufacturers are very restricted in the information they give.

Very frustrating!

28 February 2025
Unprompted review
Absolute Snow logo

Reply from Absolute Snow

We're sorry to hear about your experience with our customer service. We always aim to provide helpful and clear information, and we apologise if this wasn’t the case during your call. Snowboard boots typically come in standard or wide fit rather than specific width measurements like E or EE, and the definition of 'wide fit' can vary between brands. Manufacturers are often limited in the details they provide, but we understand how important the right fit is. If you'd like, we’d be happy to reach out to the brand and try to find more specific information for you. Let us know how we can help!

Rated 1 out of 5 stars

Had a problem with the sewn in part of…

Had a problem with the sewn in part of the BOA system a month after warranty expired. Kept being directed back to BOA. Really not helpful

5 February 2025
Unprompted review
Absolute Snow logo

Reply from Absolute Snow

We understand your frustration, but the boots were unfortunately nearly five months out of warranty. Brands do have strict guidelines regarding their warranties, and we can only apologise that we weren’t able to assist on this occasion. However, we did advise you to get them repaired to help with the issue. If there’s anything else we can do, please let us know.

Rated 5 out of 5 stars

Brilliant customer experience

What a refreshing change! Proper, good old-fashioned customer service. I received an email letting me know that a manager would check and confirm my item was dispatched, and that’s exactly what happened. The backpack I ordered was packaged really thoroughly and in an eco way, and the price couldn’t be beaten. I will absolutely be buying from absolute snow again. Amazing. Well done you guys.

17 February 2025
Unprompted review
Absolute Snow logo

Reply from Absolute Snow

Thank you for the awesome feedback! We’re stoked to hear that you had such a great experience and appreciated the extra care in our service. We always aim to deliver top-notch support and eco-friendly packaging, so it’s great to know we hit the mark. We can’t wait to have you back for more! Happy adventuring!

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