I am extremely disappointed with this purchase. I ordered Karl Lagerfeld swim briefs, but as soon as I opened the package, I noticed that the original tag had been cut off. This was never mentioned... See more
Company replied
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See what reviewers are saying
Extremely transparent with the policies and prices, great deals, super easy shipping and returns.
This company is really bad and really unprofessional. I ordered shoes which were discounted, which then I recieved completely different shoes from what i ordered. I called them and asked for solution,... See more
Company replied
I bought Teva sandals online from About You (NL), they arrived two days later, spotless, the right size and colour, no issues whatsoever. Very happy! I was a bit cautious to order from About You due t... See more
Company details
Written by the company
Bestel jouw favoriete items vandaag nog bij ABOUT YOU. Gratis verzending* & retour! · Meer dan 2.000 merken · 30 dagen bedenktijd
Contact info
3.0
Average
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 month
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Total scam and fraudalent
Total scam and fraudalent, Although customer service claimed several times they have mistake in the end they havent accept their mistake and steal my money. Do not make any purchase from here. Allthough I have lots of proof they dont give my money back.
5 March 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hey Ali,
Thank you for your review. I'm sorry to hear that you had to wait so long for your refund. Unfortunately, we have had problems with the refund system for some time now, which meant that it looked like they had been processed, but in the end they were not confirmed and you did not actually receive the money. We apologize for this! Unfortunately, this also meant that it took much longer than we had hoped to resolve the issue, and we are doing our utmost to deal with it as quickly as possible.
If you still haven't received your money, I recommend contacting our customer service team. They are aware of the issue and will try to help you as soon as possible.
I hope you will give us a second chance and that we can welcome you back to our webshop.
Kind regards,
Your ABOUTYOU Team
Worst platform to work with
Worst platform to work with! No issues are resolved in a timely manner. They promise you big things in the beginning but none of that ia followed through.
The platform does not even work properly. Products pending approval since 3 weeks. Products with stock show as no stock... Absolutely bad!!
28 February 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hey Jerelyn,
We are sorry to hear that something went wrong with your order.
We have informed our internal team and are doing everything necessary to ensure that this does not happen again. Please do not hesitate to return to our customer service department. We are sure that they will find a solution to this problem.
Kind regards,
Your ABOUT YOU team
Customer service can be a bit better
2 March 2026
Unprompted review
I order a dress and payd for it
I order a dress and payd for it. About you took the money but somehow the order was not registered. I contact them and got an aswert that they will refund me the money. To my surprise they did not refund me the whole amout.
27 February 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hey Pauli,
Thank you for your review.
We apologise for this inconvenience. We will communicate this information internally.
In order to help you as best we can, please send an email with your order number and a description of your issue to our customer service, who will do their utmost to resolve the problem as quickly as possible.
Kind regards,
Your Team ABOUT YOU
disappointed and left with nothing ...
I had a very unpleasant experience with this store. Specifically, after returning the goods and providing all the necessary confirmation, they continue to claim that I did not return anything. I hope for a peaceful resolution to this issue, as I was a satisfied customer of this store. The key word is “hope” — I hope they will contact me.
5 February 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hello Khmelenko,
Thank you for your message.
We are very sorry to hear that something went wrong with the return of your order. This should never happen!
It's certainly not our habit and we'll do everything we can to make up for your disappointment.
Your feedback is important to us and we take criticism very seriously. Consequently, we have passed on your comments internally.
It would be great if you could contact our customer service so they can support you with the issue. They will try their best to help you as soon as possible.
Best regards,
Your ABOUT YOU team
Suspicious malfunction with their app
It has been over a week now that while i am logged in my account in their app, I see offers at a surprising price and when I try to place it in my basket and press payment I get the message: this account does not exist!!! It asks me to change password. I ask for change of password and the changr mail never comes back. So they use baits offers and then lock accounts forcing users to change password. When you manage to login after lots of effort the offer has expired or the item is sold out... So! This happened to me more than five times this week. They force me to change password constantly. First of all if this is for marketing purpose, customer deception is not a legal practice. If it isn't on purpose, then there is a critical issue with the app, putting in risk the users' codes and data. I have already placed a ticket to the customer service but nobody bothers to answer. Of course I will not go on changing my code everyday. Next time this happens I will delete the account and will never buy from this site.
12 February 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hey Geo,
Thank you for your review. I'm so sorry to hear this, this is of course not the experience we want to give our customers. I recommend to contact our customer service, as this sounds like there's a bug with your account in our app. They can support you, either by looking into your account or contacting our technical teams to look into the issue that's causing your problems.
They will try their best to help you, but currently it's quite busy so it might take longer than we would like to pick up your request. I'm asking you to be patient and someone will get back to you as soon as possible!
I hope this helps and we're seeing you again on our webshop in the future.
Kind regards,
Your ABOUT YOU Team
It came really late and not good…
It came really late and not good quality hate this site.
12 February 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hey Anna,
We are sorry to hear that something went wrong with your order.
We have informed our internal team and are doing everything necessary to ensure that this does not happen again. Please do not hesitate to return to our customer service department. We are sure that they will find a solution to this problem.
Kind regards,
Your ABOUT YOU team
Never again
I am extremely disappointed with this entire experience — the service, the website, and the way my order was handled.
I ordered a pair of sneakers and waited for a full week with no issues reported. Then, out of nowhere, I received an email saying that I had cancelled the order and that it was being returned to the warehouse. This is completely false. I never cancelled anything. Instead of receiving my order, I was left confused and frustrated.
To make things worse, the “solution” offered was a voucher to place a new order. However, when I checked the website again, my size was no longer available. So essentially, the solution provided was useless. A voucher does not fix the fact that you cancelled my order without my consent and then left me without the product I originally purchased.
This has been a terrible customer experience from start to finish. I expected much better service and transparency. I will seriously reconsider ordering on this website again
11 February 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hello Ana,
Thank you for your message.
We are very sorry to hear that something went wrong with your order. This should never happen!
It's certainly not our habit and we'll do everything we can to make up for your disappointment.
Your feedback is important to us and we take criticism very seriously. Consequently, we have passed on your comments internally and our customer service department will make sure to contact you as soon as possible to find out what happened.
Best regards,
Your ABOUT YOU team
Mistakes at any chance
I ordered 2 times from this platform, each piece was stanied, glued and in horrid condition. When I returned the items, they sent back less money, because the items were on sale by the time i returned it, so they could only refund a cheaper price... Unprofessional.
9 February 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hey Virag,
We are sorry to learn that the items you ordered do not meet your quality requirements or ours, and we apologize for the inconvenience. You did good by returning the items.
It's obviously not correct that you didn't receive a full refund for this order.
Please send us an email with your order number and the description of the issue to customerservice@aboutyou.nl
Our customer service team will be delighted to help you!
Sincerely yours,
Your ABOUT YOU Team
Terrible company - They don't refund as they promise
Terrible company. I have send back an item for refund three months ago but still no refund. Contacted customer support several times. As my Credit Card (method of payment) had to be change i contacted them in December and customer support realize that the refund is still pending and sent me a link to provide my IBAN. Contacted them in February and now they told me that they refunded my CC in November. Of course no sign of refund in my CC statement. It was my first order with them. Never again! SCAM!!!
4 February 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hey J.M.,
Thank you for your review. I'm sorry to hear that you had to wait so long for your refund. Unfortunately, we have had problems with the refund system for some time now, which meant that it looked like they had been processed, but in the end they were not confirmed and you did not actually receive the money. We apologize for this! Unfortunately, this also meant that it took much longer than we had hoped to resolve the issue, and we are doing our utmost to deal with it as quickly as possible.
If you still haven't received your money, I recommend contacting our customer service team. They are aware of the issue and will try to help you as soon as possible.
I hope you will give us a second chance and that we can welcome you back to our webshop.
Kind regards,
Your ABOUTYOU Team
Last year I would have given it 5…
Last year I would have given it 5 stars. I ordered so many clothes from here, half my wardrobe is from this site and there were no issues so far. But now? Oh boy. They are not offering discounts anymore, unless it's destined for outlet anyway. Those clothes are never in size either. Oh and what did I see? DYNAMIC PRICING? 15€ piece is now 20 after a refresh???? fk off with that. Last year I also got a birthday cupon. This year? Yep, nothing. Corporate greed has taken another I guess.
Oh and I almost forgot! They can't even bother to size the clothes properly anymore. Constantly recommending me a size below or above. The worst abuser of it was a skirt. I needed size 36 and recommended a size 42. I ended up ordering that because it looked right on their size table with cm. Thought it was some weirdo unique sizing. Yes, I'm not an idiot either, I double checked it, because even I didn't want to believe the numbers are matching. I wrote a complaint about the faulty information and no response. And what the hell does it even mean that you got pants from XXXS-S? Without proper sizing?
3 February 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hey Becca,
We are sorry to hear that you are not satisfied anymore with our services. Your feedback is important to us and we take criticism very seriously. We will pass on your comments internally.
Therefore, we thank you for your message and use it for our development and improvement.
Yours faithfully
Your Team ABOUT YOU
Stole my money
Unfortunately, they still haven't given me all my money back. It's been over 6 months.
1 July 2025
Unprompted review
Reply from ABOUT YOU Nederland
Hey Aria,
Thank you for your review. I'm sorry to hear that you had to wait so long for your refund. Unfortunately, we have had problems with the refund system for some time now, which meant that it looked like they had been processed, but in the end they were not confirmed and you did not actually receive the money. We apologize for this! Unfortunately, this also meant that it took much longer than we had hoped to resolve the issue, and we are doing our utmost to deal with it as quickly as possible.
If you still haven't received your money, I recommend contacting our customer service team. They are aware of the issue and will try to help you as soon as possible.
I hope you will give us a second chance and that we can welcome you back to our webshop.
Kind regards,
Your ABOUTYOU Team
I was sent a jacket with obvious signs…
I was sent a jacket with obvious signs of wear. And it didn't have a tag. I contacted support and they told me, they can offer a 20% off my next order, but since I purchased it on sale, now it's back to it's original price and it will be more expensive for me to return it and purchase it again even at 20% off. I told them that's not actual compensation and they said: sorry, that's all we can offer. I asked to speak to a manager, they said they won't connect me, because these were their instructions from above.
2 February 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hello Stefan,
We are sorry to hear that you are not satisfied with our services. Your feedback is important to us and we take criticism very seriously. We will pass on your comments internally.
Therefore, we thank you for your message and use it for our development and improvement.
Yours faithfully
Your Team ABOUT YOU
Misleading size information
Misleading size information, zero accountability
I had a very disappointing experience with ABOUT YOU, not because of a simple return or size issue, but because of incorrect product information and the company’s refusal to take responsibility.
The size guidance on their website did not match the official sizing provided by the manufacturer (Ralph Lauren EU). I did my homework and checked the official European Ralph Lauren size chart — the one used for EU distribution, including Hungary. The measurements listed there differ from the information shown on ABOUT YOU’s site.
This is not a matter of “sizes varying by country,” as customer service claimed. This is about retailer-provided product data not aligning with the manufacturer’s official specifications.
What made the situation worse was their attitude. Instead of investigating the discrepancy or acknowledging that an error might exist, they simply stated that their colleagues “found no mistake.” That is not a resolution — that is dismissing the customer.
When a retailer sells branded products, accurate manufacturer-based sizing is basic responsibility. Incorrect or misleading size information directly affects purchasing decisions and leads to unnecessary returns, wasted time, and frustration.
I did not originally intend to escalate this, but the refusal to even consider the possibility of an error left me with no confidence in their customer service or data reliability.
I will not shop here again.
30 December 2025
Unprompted review
Reply from ABOUT YOU Nederland
Hey Peter,
Thank you for your review. However, you've placed your review on the platform from aboutyou.nl, the Dutch webshop. In order to make sure your review lands at the correct shop and customer service, please search for the trustpilot page of the about you webshop of your country.
Thank you for understanding!
Kind regards,
Your ABOUTYOU team
Bad experience
Bad experience, I had to wait 2 months and sent lot of emails to solve an issue .
Update: Finally the seller solved the issue.
24 January 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hello Ovidiu,
We are sorry to hear that you are not satisfied with our services. Your feedback is important to us and we take criticism very seriously. We will pass on your comments internally.
Therefore, we thank you for your message and use it for our development and improvement.
Yours faithfully
Your Team ABOUT YOU
The return info did not include Uk for…
The return info did not include Uk for returns so my email to them would not go through wrong size delivered return of parcel £11.75 !!!!!no return label was not in parcel cannot get through to compsny
This should have been sent to the German side...so hopefully the Netherlands will pass it to them for me..
21 January 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hey Cheryl,
Thank you for your review. However, you've placed your review on the platform from aboutyou.nl, the Dutch webshop. In order to make sure your review lands at the correct shop and customer service, please search for the trustpilot page of the about you webshop of your country.
Thank you for understanding!
Kind regards,
Your ABOUTYOU team
NEVER BUT ANYTHING HERE!
I'm confirming all the negative reviews!
During the sale I have placed 3 orders and all of them were issued! First - never came. Second - wrong items delivered with significant delay. Third - awaiting 2 months (and still couting) for return to be closed.
Contacting About You? A nightmare! They 1. blame customer for the problem, 2. lie blatantly, 3. pretend that everything is "proper procedure", 4. are completely unresponsive.
In summary: waste of time, money and your nerves!
16 January 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hello MM,
We are sorry to hear that you are not satisfied with our services. Your feedback is important to us and we take criticism very seriously. We will pass on your comments internally.
Therefore, we thank you for your message and use it for our development and improvement.
Yours faithfully
Your Team ABOUT YOU
AWFUL COMPANY DO NOT ORDER!!!!
AWFUL COMPANY DO NOT ORDER!!!!! I ordered a coat and received a faulty one, i have been waiting for my refund for damn near two months. They keep making empty promises and not delivering nor being helpful!!!! Save your money and go elsewhere they are scamming people, reading from the reviews they are doing the same thing to basically everyone waiting to get refunded.
24 November 2025
Unprompted review
Reply from ABOUT YOU Nederland
Hey Laura,
Thank you for your review. I'm sorry to hear that you received a wrong item and had to wait so long for your refund. Unfortunately, we have had problems with the refund system for some time now, which meant that it looked like they had been processed, but in the end they were not confirmed and you did not actually receive the money. We apologize for this! Unfortunately, this also meant that it took much longer than we had hoped to resolve the issue, and we are doing our utmost to deal with it as quickly as possible.
If you still haven't received your money, I recommend contacting our customer service team. They are aware of the issue and will try to help you as soon as possible.
I hope you will give us a second chance and that we can welcome you back to our webshop.
Kind regards,
Your ABOUTYOU Team
Unreachable Customer Service and No Resolution
I had an issue with a product I ordered, but it’s been impossible to reach customer service. The phone number provided doesn’t work (it doesn’t even ring), and they haven’t replied to my emails. I received two messages asking for patience because their support team is overloaded, but nothing beyond that and no actual help. This is extremely disappointing—I don’t understand how a company of this size can allow customer support to function like this.
3 January 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hello Vic,
We are sorry to hear that you are not satisfied with our services. The customer service hotline has specific opening hours, so please take this into account when trying to reach out. The correct phone number is as follows: 0800 / 52 05 520 (so without any * or anything, as I know it's displayed on the webshop. However, these * are just there for some extra information you can find in the footer of the webshop).
Your feedback is important to us and we take criticism very seriously. We will pass on your comments internally.
Therefore, we thank you for your message and use it for our development and improvement.
Yours faithfully,
Your Team ABOUT YOU
Terrible delivery process and unreachable customer service representatives.
I live in the Netherlands and ordered two products on December 24, 2025. Today is January 6th and my products still haven't arrived. I've never seen such a terrible delivery process. Even my orders from Temu arrived within 10 days.
24 December 2025
Unprompted review
Reply from ABOUT YOU Nederland
Hey Baran,
Thank you for your review!
Our apologies for the delay with your order. Due to a high volume of orders, delays may occur in our deliveries. This is certainly not our standard, and we are already working to improve this.
If you would like more information regarding the status of your order, I recommend checking the tracking link in your shipping confirmation email. You can find the tracking status of your package there. Additionally, you can see if our Chatbot can provide you with the correct information. If that is not sufficient, you can, of course, always contact our customer service by email or phone.
Thank you for your understanding.
Best regards, Your ABOUT YOU Team
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