ABOUT YOU Hrvatska Reviews 

5,098
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 266 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery services and the wide selection of quality products available at affordable prices. People note that items typically arrive safely on time, perfectly matching the descriptions and photos shown online. Consumers also genuinely appreciate the hassle-free and simple return process, which makes online shopping very convenient and reliable. However, some reviewers were not happy with occasional issues regarding damaged goods, missing items, or external delivery problems. A few other people additionally felt that receiving incorrect clothing sizes or items lacking proper packaging was quite frustrating.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping times and orders arriving on time... See more

Product

Customers had positive experiences with product, noting that merchandise is of great quality and items arrive... See more

Quality

Customers consistently note positive experiences with quality, expressing deep satisfaction with original... See more

Price

People report positive experiences with price, consistently highlighting great deals, affordable offers, and... See more

Return policy

Reviewers highlight positive aspects of return policy, emphasizing that returning items that do not fit is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m very satisfied with About You. Great selection of products, everything arrived quickly and exactly as described. The delivery was fast, and the return process is very easy and hassle-free. Overall... See more

Rated 5 out of 5 stars

For me the most important thing is ease of returning product that doesn't fit. Just wrap it in existing bag, click return in the app and bring the package in the post office. Money back service is fas... See more

Rated 5 out of 5 stars

This is THE please where I get all my clothes.. I’m very satisfied with the clothes portrayed in photos and real stuff that I get . Clothes are nice and comfortable and very good quality but it would... See more

Rated 5 out of 5 stars

I am very satisfied with Aboutyou. It is easy to order, easy to cancel the order if you change your mind. The goods are of high quality, prices for every budget, delivery is ok.


Company details

  1. Online Marketplace
  2. also in
  3. Clothing Store
  4. Fashion Accessories Store
  5. Shoe Store

Written by the company

ABOUT YOU je tvoja omiljena online destinacija za modu! Otkrij više od 1500 vrhunskih modnih marki na jednom mjestu. Uživaj u besplatnoj dostavi* i povratu.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(5,098)

465 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Everything is wrong! Bad service, time for delivering about never!

Everything is wrong!

1 September 2026
Unprompted review
ABOUT YOU Hrvatska logo

Reply from ABOUT YOU Hrvatska

Pozdrav,

iskreno se ispričavamo zbog kašnjenja Vaše pošiljke i zahvaljujemo na razumijevanju i strpljenju.

Nažalost, došlo je do tehničkih poteškoća u našem skladištu, o čemu smo Vas prethodno obavijestili. Drago nam je što Vas možemo obavijestiti da su poteškoće u međuvremenu otklonjene. Zbog navedenih problema došlo je do odgode u obradi i slanju pojedinih pošiljki.

Vaša pošiljka je sada ponovno u procesu obrade te ćemo učiniti sve kako bi bila dostavljena u najkraćem mogućem roku.

Još jednom se ispričavamo zbog nastale situacije i zahvaljujemo na Vašem strpljenju i razumijevanju.

Srdačan pozdrav,
AY tim

Rated 5 out of 5 stars

I am very satisfied with the About You Hrvatska

I am very satisfied with the products, the way About You presents itself, the speed of delivery, and the very easy and simple product return and refund process; overall, I have no complaints and would recommend it to absolutely everyone.

16 August 2026
Unprompted review
Rated 5 out of 5 stars

easy shopping

My shopping experience was excellent. The website offers a wide selection, and the filtering options make it easy to find exactly what I need. I really value that “plus sizes” are available. The ordering process is smooth, and returns are handled effortlessly. The app is clean, simple to navigate, and very user‑friendly.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order, delivery to your doorstep, one can try on in the comfort of own home, easy return for anything that doesn't fit at no additional cost...
Shopping tailored to your needs🤗

31 July 2026
Unprompted review
Rated 5 out of 5 stars

About you app is really easy for use

About you app is really easy for use. I picked outfits for my boyfriend all the time there and i never had any problems with collection. They always have so much to choose from. Really fast delivery too. Easy returning.

3 July 2026
Unprompted review
Rated 1 out of 5 stars

Extremely bad

Extremely bad, unprofessional, incapable of solving the problem. Well, twice in a row they sent me shoes with the wrong size, they don't admit their mistake and assure me that size no. 38 is the same as UK8B even though we all know that UK8 is the same as EU 41 and not EU38. They only refund the money on the last day or even later, very unkind, unprofessional, the customer support doesn't even know Croatian, all in all I don't recommend this, they cheat, lie, deceive, don't admit their mistakes, want to scam you with something you didn't order, etc. Don't buy anything from them here.

11 July 2026
Unprompted review
ABOUT YOU Hrvatska logo

Reply from ABOUT YOU Hrvatska

Hello, we are deeply sorry for the frustrating experience and the mix-up with your order sizes. This is certainly not the service standard we aim for. Please send your order details directly to sluzbazakorisnike@aboutyou.hr so our team can personally investigate this and resolve it for you. Best regards, AY Team.

Rated 1 out of 5 stars

Very bad experience because of Croatian…

Very bad experience because of Croatian post. They lost my expensive package. Or stole it. I never got it. Hope that about you will refund.

25 July 2026
Unprompted review
ABOUT YOU Hrvatska logo

Reply from ABOUT YOU Hrvatska

Hello, we are deeply sorry for this negative experience and the loss of your package. Please send your order details directly to sluzbazakorisnike@aboutyou.hr so our customer support team can investigate the shipment with the delivery service and assist you with the refund process. Best regards, AY Team.

Rated 1 out of 5 stars

Got used and damaged par of shoes

Ordered shoes (125 eur) Got used pair and damaged and after reclamation (minute after I've got package) got told sorry, to send them back and that can take 6 weeks to get money back after reclamation. Apparently they need special team to figure out is it possible to what, make them used in like 53 second ? They offered 10% cuopun to buy them again if they get back in stock, they would probably send again same pair after my return. What a joke. This company going downhill and turning to secondhand shop for quite some time so not recommend buying anything from them.

Forgot to mention they didn't send shoes in the orginal packaging, no tags, anything and no protection at all. They just put 2 evidently worn shoes in the plain cardboard box ( even that box was damaged) To bad I can't upload a photo for people to see how I received pair of not cheap at contrary quite expensive shoes.
Worst experience ever

To respond on AY reply: i did contact your customer service, the package was supposed to be picked up today, no one called and I have no notification about it. The email was ignored. So please don't embarrass yourself further with these fakes, we are sorry because if you cared about your customers,the shoes you sent me would certainly not have been sent nor I would be ignored after getting them.

6 July 2026
Unprompted review
ABOUT YOU Hrvatska logo

Reply from ABOUT YOU Hrvatska

Hello, we are truly sorry and shocked to hear about the state in which you received your order. We completely understand your anger and frustration.

Please reach out to our customer service team at sluzbazakorisnike@aboutyou.hr with your order number. 

Your complaint will certainly be taken into account for future improvements.

Best regards, AY team.

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