Bell Reviews 

1,796
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, highly competitive pricing, and remarkably secure packaging on all of their various orders. Consumers also highlight the helpful and knowledgeable customer support team along with the absolute ease of navigating the online purchasing process. However, some people mentioned frustrating issues regarding lack of delivery communication, missing scheduling updates, and unexpected transit delays. A few reviewers additionally noted that heavy pallet deliveries were frequently left right at the roadside without offering any assistance to move the large items inside the house.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and fast shipping... See more

Product

Customers report widespread satisfaction regarding product quality, often describing their purchases as... See more

Service

Clients share positive opinions on service, highlighting excellent support from ordering to delivery.... See more

Order

Consumers find order satisfaction to be high, praising the extremely easy website and prompt communication.... See more

Price

Reviewers highlight positive aspects of price, frequently noting that products are much more reasonably... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The bbq that we were looking for was being sold by Abell at the best price including free delivery. From the initial ordering (which was extremely easy), to delivery was spot on. The delivery compan... See more

Company replied

Rated 5 out of 5 stars

Lovely looking electric stove with realistic flame, sleek and modern design. Low fan noise when heat is on, soon warms the room up. Comes with a remote control to change flame and bed settings and... See more

Rated 5 out of 5 stars

Having ruined a Kadai BBQ I found out you should put clay pebbles in the bottom so Bell was offering these for the best price on the internet. They arrived quickly and were well packaged and we're jus... See more

Rated 5 out of 5 stars

On Wednesday morning I discovered that I needed a new Divide & Conquer cooking rack for my Kamado Joe. With BBQ hosting duties planned for the coming Saturday I found these guys online, called them u... See more



Company details

  1. Furniture Store
  2. Bathroom Remodeler
  3. Flooring Store
  4. Grill Store
  5. Kitchen Remodeler
  6. Wood Stove Shop

Written by the company

Bell are passionate about design and enhancing your home and garden with quality products. We’re working tirelessly on evolving our store as we’re driven at becoming the best interior design showroom in the UK. We partner the finest brands from Mackinosh, Villeroy & Boch, Hansgrohe, Charnwood, Rais, Stovax, Amtico, Kamado Joe, Traeger plus many more, that are equally as passionate about offering you the best style for life.

Bell

Written by the company

The Home LifeStyle Store

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,796)

150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The fire is great, service is fab

The fire is great. The service and delivery from Bell was very good. I can’t stand companies that don’t deliver on their promises. Easy to navigate around the site and delivery was prompt. Would use them again. Thanks

12 March 2026
Rated 4 out of 5 stars

Good place to buy but their delivery…

Good place to buy but their delivery restrictions made it very awkward. Originally insisted someone had to be in to accept the delivery and said there would be a charge if we were not there to take it. I phoned and explained we would likely be out during the day so I said that maybe I should just cancel the order - told there would be a charge despite have no more than a general idea when it would be delivered so could hardly stay in all day. They then said it could be left at the property if I emailed to say I would accept responsibility for it (I have lots delivered without me be here!! I emailed accordingly. The next day they arrived when i was out and did not leave the parcel - very frustrating. Call Bell and they eventually arranged for a delivery later in the day. So all ended well. However, a very frustrating process and I would not have ordered from them if I knew they were so restrictive.

20 March 2026
Rated 3 out of 5 stars

Company and product was great, delivery was diabolical

Company and product was great, the delivery service was diabolical, the driver blocked my neiboughs driveway and he could not get out, when she got it off the lorry she was not helpfull in helping to get it to the front door and just left it sitting in the middle of the driveway so no cars could get in or out

20 February 2026
Bell logo

Reply from Bell

Hello Lee,

Thank you for your feedback regarding the delivery.

I have reviewed the delivery photo along with the location, and I can confirm that the dispatch emails do state that delivery is to be made on a kerbside basis. From the proof of delivery image, it appears that the driver placed the item by your front door, which goes beyond what would typically be expected for a standard kerbside delivery.

That said, we do value your feedback and will ensure this is passed on to the delivery company for their review. We will also include your comments regarding the driver blocking a neighbour’s driveway; however, we will note that in a cul-de-sac it can sometimes be difficult to avoid this entirely.

If there is anything further you would like to discuss, please do not hesitate to let me know.

Kind regards, Bell Customer Care Team.

Rated 5 out of 5 stars

Efficient service

Efficient service . Emailed immediately with shipping details and a phone call to confirm delivery. A great quality product . Very happy with the product.

19 February 2026
Rated 5 out of 5 stars

Excellent service

Excellent service. Delivery on time and well packaged. Great communication throughout, great value and first class follow up from Paul in the online sales team.

9 March 2026
Rated 5 out of 5 stars

Great price

Keuco is an excellent brand.
The toilet roll holder is expensive but absolutely well worth it.
Bell was the cheapest retailer online.
Product well wrapped & delivered quickly 👍🏻

17 November 2025
Rated 2 out of 5 stars

Offered us only 40% of our delivery…

Offered us only 40% of our delivery that we had bought and paid for due to claimed shortages.
However, I could order plenty at their new, higher (double) price it seems.
That is dishonest and theft.

4 March 2026
Unprompted review
Bell logo

Reply from Bell

Good Morning Sparrowhawk,
Unfortunately we are unable to identify the circumstances within the business and don't believe your comments are about a specific experience you've had with ourselves.
If you believe they are, could you please provide your order number, the name of the sales person you dealt with and any additional information and email me directly at richard.kingston@abell.co.uk and I can reply with more accurate feedback.
Regards, Richard

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