Abbott Lyon Reviews 33,113

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 10,876 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their gorgeous appearance, high quality, and durability, often noting that items last for years without tarnishing, even with daily wear. Many appreciate the ability to personalize jewelry and find the items to be well-made and beautiful, making them perfect for gifts or personal collections. The customer service is frequently highlighted as exceptional, with many people receiving prompt and helpful assistance, even for issues like expired vouchers or broken items. Reviewers also commend the fast delivery and attractive packaging, contributing to an overall positive purchasing experience. However, some customers experienced issues with orders taking an unexpectedly long time to arrive, especially for personalized items, with some waiting months for delivery. A few other people also felt that the quality of certain products, particularly chains and initials, felt cheap or that items like bangles lost stones or tarnished despite being advertised as tarnish-free. Additionally, some reviewers reported dissatisfaction with customer service regarding delayed orders or when items broke just outside the warranty period.

What people talk about most

Product

Customers generally express satisfaction with the product, frequently praising the high quality, beautiful... See more

Quality

Customers consistently note positive experiences with quality, often describing items as beautiful,... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast dispatch and quick delivery... See more

Order

Users describe ambiguous interactions with order, with many customers finding the ordering process easy and... See more

Customer service

Consumers find customer service to be ambiguous, with many reporting excellent experiences where issues were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered an initial charm and an initial pendant. Both super gorgeous and well made. They are such a gorgeous buy and well worth investing in as a staple that you can stack and wear with other accessor... See more

Rated 5 out of 5 stars

Great products and great customer service too. After countless purchases I can say this is probably my favourite company all round. Advertisement is accurate, their items truly last, one particular ne... See more

Rated 5 out of 5 stars

The service i have received has been amazing. I ordered a memorial necklace for my daughter as I have terminal cancer. They are giving me a free painting and cream tea day after hearing my story. I... See more

Rated 5 out of 5 stars

I ordered a signet ring with the birth stone of my dad who passed away, and another stone for my mum. The ring itself was absolutely beautiful and it was a little piece of my dad I could keep with me!... See more


Company details

  1. Jewelry Store
  2. Watch Store

Written by the company

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

33K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing customer service

Amazing customer service and even better jewellery I have had my necklace for two years. I’ve not taken it off and it is like new highly recommend thank you.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

great customer service

the products look amazing and the quality is great. My wife only buys from here now. Also, there was one issue, that customer service ressolved straight away. Nothing negative to say about this company. It is run very well. Keep it up :)

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service!

Bought many times from this company. Love their jewellery!

Unfortunately, one of my items broke within a month. But their customer service team are exceptional! Had the issue resolved within 24 hours and received a new one. Thank you!

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Abbott Lyon jewellery is great quality!!

Abbott Lyon jewellery is great quality, affordable and looks expensive. I’ve had multiple pieces from here and they’ve lasted ages and are still in great condition. Abbott Lyon jewellery makes an outfit as well.

17 June 2026
Unprompted review
Rated 1 out of 5 stars

Such a con

Such a con, just ordered. It did not say how long delivery would take, now sent an email
Saying it will take 2 months. This breaches Uk consumer law, do not order from them, I’m doing a charge back. Unbelievable total con.

16 June 2026
Unprompted review
Abbott Lyon logo

Reply from Abbott Lyon

We're sorry to hear you're disappointed, Matt. We aim to be as transparent as possible regarding delivery times, and the estimated timeframe is displayed on the product page beneath the Add to Cart button, again at checkout, and in the order confirmation email. If the timeframe doesn't work for you, please contact our support team and we'll be happy to assist further. We appreciate your feedback and apologise for any frustration caused.

Rated 5 out of 5 stars

I love shopping on Abbot Lyon

I love shopping on Abbot Lyon! Such an easy website to navigate and the jewellery is such high quality. I have pieces that I have worn daily (including in the shower) for over a year and they haven’t tarnished at all or lost quality. I will forever be buying!

16 July 2025
Unprompted review
Rated 5 out of 5 stars

An earring I bought broke

An earring I bought broke. I started a live chat and explained. I was quickly transferred to a live agent and after a brief description, order number confirmation and a photo I was immediately given credit for the full amount paid. Excellent customer service from Siphamandla with Abbot Lyon. It’s the first time I’ve had an issue with any of their pieces and it’s was handled amazingly well!

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Gold Huggies

I wear these gold huggie earrings every day, to me they’re an elegant classic staple. They go with everything and are really comfortable to wear.

16 June 2026
Unprompted review

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