Abbott Lyon Reviews 33,136

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 10,876 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their gorgeous appearance, high quality, and durability, often noting that items last for years without tarnishing, even with daily wear. Many appreciate the ability to personalize jewelry and find the items to be well-made and beautiful, making them perfect for gifts or personal collections. The customer service is frequently highlighted as exceptional, with many people receiving prompt and helpful assistance, even for issues like expired vouchers or broken items. Reviewers also commend the fast delivery and attractive packaging, contributing to an overall positive purchasing experience. However, some customers experienced issues with orders taking an unexpectedly long time to arrive, especially for personalized items, with some waiting months for delivery. A few other people also felt that the quality of certain products, particularly chains and initials, felt cheap or that items like bangles lost stones or tarnished despite being advertised as tarnish-free. Additionally, some reviewers reported dissatisfaction with customer service regarding delayed orders or when items broke just outside the warranty period.

What people talk about most

Product

Customers generally express satisfaction with the product, frequently praising the high quality, beautiful... See more

Quality

Customers consistently note positive experiences with quality, often describing items as beautiful,... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast dispatch and quick delivery... See more

Order

Users describe ambiguous interactions with order, with many customers finding the ordering process easy and... See more

Customer service

Consumers find customer service to be ambiguous, with many reporting excellent experiences where issues were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered an initial charm and an initial pendant. Both super gorgeous and well made. They are such a gorgeous buy and well worth investing in as a staple that you can stack and wear with other accessor... See more

Rated 5 out of 5 stars

Great products and great customer service too. After countless purchases I can say this is probably my favourite company all round. Advertisement is accurate, their items truly last, one particular ne... See more

Rated 5 out of 5 stars

The service i have received has been amazing. I ordered a memorial necklace for my daughter as I have terminal cancer. They are giving me a free painting and cream tea day after hearing my story. I... See more

Rated 5 out of 5 stars

I ordered a signet ring with the birth stone of my dad who passed away, and another stone for my mum. The ring itself was absolutely beautiful and it was a little piece of my dad I could keep with me!... See more


Company details

  1. Jewelry Store
  2. Watch Store

Written by the company

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

33K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

quick delivery

Delivery from Abbott Lyon is really quick. The online images reflect the jewellery beautifully, meaning there are no surprises when your order arrives.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Lovely pieces

Lovely pieces, always get so many compliments. Never leave the house without at least 2 pieces of Abbott Lyon jewellery!

18 May 2026
Unprompted review
Rated 5 out of 5 stars

made mine charm necklace

Ordered a made mine charm necklace with my two daughters initials on. It's absolutely gorgeous & unique. Can't wait to wear it, especially on my holiday next month! 🌞

11 June 2026
Unprompted review
Rated 5 out of 5 stars

I have been wearing my abbot lyon…

I have been wearing my abbot lyon peices every single day. I hseva clover necklace and bracelt. The necklace i wear in showers , abroad in the sea, on my nights out and the quality is insane. No tarnishing. No stains from gold jewlellery. Absoloutly love

11 June 2026
Unprompted review
Rated 4 out of 5 stars

Love it!

Have been wearing the gold jewellery for a while now and especially in the recent heatwaves and on holiday. Absolutely love how classic the style is and how shiny they still remain. They don’t feel too dainty where I don’t feel like I can’t wear it. Love it!!

9 June 2026
Unprompted review
Rated 4 out of 5 stars

Watch and bracelet

Bought a lovely watch from Abbott Lyon. It’s beautiful and heavy. Can tell it’s good quality. Needs some links removed as it’s very large on my wrist. Also got a free bracelet with it which was lovely and the packaging is great as always

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service

I can't fault the service of Abbott Lyon. They dealt with and sorted a slight issue with my order quickly and efficiently. I've had several items of jewellery from them and will continue to order from them in the future.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Never disappointed!

My Abbott Lyon jewellery never disappoints. Nothing has broken, nothing has tarnished, and they're the perfdct every day or special occasion pieces 😍

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Love Abbott Lyon

Love Abbott Lyon, timeless pieces that last a life time! They are tarnish free, super stylish and some you can personalise to your own taste! Very worth it for those special pieces!

1 June 2026
Unprompted review

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