American Airlines Reviews 3,051

flight delayed over 2 hours third time this happened in last travel no reason given

They charge you for checked baggage then force you to check your baggage at the gate. Make up your minds. Stop nickling and diming your customers. Figure out a more logical system that takes your customers experience in mind.

Of the largest and leading companies in the US, American is the worst company. Their flight attendants do not think and do not try to give their clients a good and relaxed feeling. For example, they will not turn off the lights during takeoff and landing, which is something that United and Delta make sure of every time. So just try not to travel with them when you don't have to.

I contacted customer service about adding a ticket for my son( disabled minor). I was given a run around then told he can only get a first class seat. My thing is out of 30+ seats available on the flight you have no basic economy seats left. I plan on writing the better business bureau because I even offered to upgrade my flight or change my flight. But I guarantee they will be sorry in the end. I will make sure every single one of my followers and all of my content creator friends make them lose for their horrible customer service and lowsy business practices. The fact he is a minor and they weren’t allowing my DISABLED MINOR to be sat in the same seating is insane!!!

My uncle had died, and I needed an immediate flight to get back home, but I accidentally purchased 2 airline tickets from AA. I originally searched for my ticket through Google Flights, which redirected me to the airline's website to finalize my ticket. The thing about searching for tickets through Google is that they completely skip the screen mentioning any information about non-
refundable tickets.

I reached out to their support, and they advised me to file a refund request through their portal, which I did, and it took a month for them just to tell me no, even after explaining my situation.

So thank you for not caring.

So many delays always! Changed the gate 3 times for a flight to Las Vegas after already being delayed. Was delayed in Charleston 3 times and for 3 hours. Missed my connecting flight. Had to change it. Then that one in Dallas was delayed. Never again!

Constantly being delayed, constant plane changes, constantly sitting on the runway for hours pilots constantly giving the wrong flight duration, lame compensation voutures that don't even cover the flight or the upgrade.

Been here at Chicago O Hare airport with my wife and son since 3pm. Our flight got delayed and now we missed our connecting flight to Phoenix-Ont CA. Do not even bother asking assistance from their customer service. They gave us a flight to LAX now with another delayed flight. That means we will be here at O Hare for 5 hours with no guarantee of actually being able to board. Aside from paying extra to land at Ontario CA airport now we have to take an Uber from LAX to Ontario that means another 1-2 hour drive plus paying $150 Uber fee. AA Customer Service did not even offer any assistance for a shuttle. I’ll never fly AA again.

The worst airline I’ve ever been on. There should be a notice when booking certain flights that you will have to check your roller bag. As a photographer this is the only time I’ve ever been forced to do so and I’ve flown on smaller planes. They didn’t even have an option to add a fragile tag. Sitting here my roller bag can easily fit. I have a cary on for a reason because of my fragile gear. Never again will I fly this airline

Not that these guy care but they are as sleazy and dishonest as a company comes. They earned this one star review which actually a generous review considering how bad they are. Theives!

We purchased a ticket on American Airlines last September for a round trip ticket for 2 from Flagstaff, Arizona to Santa Anna, California - 2 flights each way with a stopover in Phoenix between each way . The second flight of the trip to California was delayed so we rebooked it for later that day. Due to the delay we had experienced we lost our first class ticket and ended up at an airport further away than the original flight would have taken us having to also rebook a rental car. On the return flight, there was a delay again and we missed our connecting flight from Phoenix to Flagstaff by 2 minutes and would have to wait 6 hours for the next flight that night at 11 o'clock. So we canceled it and made other arrangements. I've written the corporate office for a refund and they said that since we used the ticket encompassing the entire trip it was their policy to not refund us on that 1 flight. So we are out our first class flight fare from Phoenix Arizona to Flagstaff, Arizona even though it was included in the price of the entire ticket. I find it unacceptable. I will never fly that airline again. We have had nothing but issues with this airline several times.

YOU THINK YOU'RE IN GOOD HANDS - TILL THEY CANCEL A FLIGHT and DONT REFUND BECAUSE THEY KEEP TELLING ME I TOOOK THE FLIGHT THEY CANCELLED! From Europe back to the States BTW, where I had to stay an additional 5 days, pay for it (it was lovely but thats not the point.) ..... After you trust them to do what they say, Suddenly, you cannot get a hold of anyone, and when you do, they don't makes sense. It's literally 1 out of 10 calls to get the real deal; someone that does their actual job, by that time you spent a bunch of your own time and money to fix something YOU ALREADY PAID for! I was buying ALL my tickets with American Airlines, till this happened. Now, Im absolutely disappointed and jaded. In 2026...... Can you NOT HAVE and a good system? Nowadays? I can program the whole American Airlines APP on my own computer, but you can't have something that works? or are your service personnel not TRAINED? or are they just low IQ personnel? What is going on???

First, I am an Executive Plat with >480,000 loyalty points last year. I just spent over 3 hours on the phone with 9 different (non-US based) customer service reps. I just returned from an international flight and was upgraded on one leg, but AA deducted 9 systemwide upgrades. I started with 9 before the flight and now have zero (should be 8). There is not a single customer service rep who can do anything. All they say is they have to talk to someone and then after an endless wait, the system automatically disconnects. This is an endless problem with no resolution. I asked after 9 call to speak to a US based supervisor and was told none exist. I've been Executive Platinum for over 5 years and this is the worst service ever. I am also a UNITED 1K and their customer service for their IK's is excellent.

we’ve been landed for an hour and still haven’t gotten off the runway! and the attendants are on their phones! thanks never flying again!

On the 1st April 2026 I traveled with American Airlines to Kingston via Boston and Miami. I was and still is subjected to one of the worst ordeal with American Airlines I would not wish on anyone. The transatlantic flight with AA was both ways, was traumatic to say the least. Firstly, itinerary does not provide any connection information so be prepared to be left on your own.
Secondly, From LHR T3 to Boston which was over 7hrs flight there were no inflight entertainment and I was told this issue was know to the crew before loading however, no effort was made to rectify before boarding so it was a matter of load, apologise and damn the passengers. Passengers were told WiFi is available however, it too was not working! Passengers were offered as much alcohol and snacks as compensation. Economy food was badly prepared I only managed to have the water and a ginger ale. Arriving at Boston my itinerary did not provide clear information that I needed to leave the airport and get on a bus to the connecting terminal to Miami. I request to clear my luggage and recheck for my final destination the following morning. However my request was ignored which caused me to wait nearly 3hrs for my baggage to be retrieved.

Return flight on the 15th April went well until my baggage arrived at LHR broken and busted. When I asked how to report the damages I was told to complete an incident form via AA.com. Upon reaching home I tried to access this form that does not exist. I contacted Aa customer services via phone only to be told I should not have left the airport without making a complaint, no AA staff could have given me such advise and there is nothing that can be done. When I asked to speak to a senior person my request was denied and they ended the call. I called back and was advised to return to the airport without making the damage cases. Over 2hrs drive and paying £20 for parking I was only allowed to speak to a AA rep via phone in T3 who told me no one would tell me to return to the airport and there is nothing. Calls keep ending and after the 3rd call I was asked for my email address so AA could send me a ‘submit report’ form. Surprise surprise the form cannot be submitted without the incident report 13 digit number AA refused to provide. When I query how this would be rectified I was once again told by an AA representative to go back again to the airport to get the report done. Talk about customer abuse! Oh, I forgot to mention I received £36.96 compensation for all the above issues excluding my damaged luggage.

Very big delays, poor customer service. My flight was delayed for 18h, help and information from AA was minimum. Also, being my ticket from the latest groups available to board, I was forced to check in a cabin case, which landed broken. When claiming, they force you to go through so many steps and ask for so many information (i.e.: receipt from when the suitcase was bought) that you end up giving up. Worst airline I have traveled with.

I recently had a very disappointing experience with American Airlines regarding a baggage issue.

My luggage was mislabeled by the airline and delayed for 13 days (Feb 19–March 3, 2026). During that time, my daughter and I were left without essential belongings during an important trip to visit a university where she received a full scholarship.

I incurred over $2,500 in expenses and losses, supported by receipts and documentation. When the bag was finally returned, items were missing. The airline reimbursed only $751.24 and refused to consider the full extent of the receipts or missing items.

I went through their claims process and even filed a complaint with the Department of Transportation, but the airline continued to rely strictly on policy without addressing the full impact of the situation.

This experience was extremely stressful and disappointing, and the resolution did not reflect the level of disruption caused.

Outrageous hold times , on hold they hang up on you out of blue , promise call back they never do, delays where u miss connections , I could go on

the ticket agent at COS - first class - NO other customers were there to cause confusion or rush-- choice to create a bag tag for our suitcase under the wrong name and wrong destination state.(Should have been sent on our flight to ORD) She sent it to N.C. Four days later, we still do not have our suitcase. (the "think its now in DFW) My husbands cpap machine is in that suitcase. this is a health issue now. AA doesnt clearly care.

Waited all damn day after flight was canceled couldn't get on another one so I've been here 9 hours unacceptable